Call before you drive
Rhode Island Energy phone lines
For emergencies and most billing questions, the phone is faster than the counter. RIPUC and the state Division of Public Utilities and Carriers (DPUC) can help if RI Energy cannot resolve your issue.
Customer service
Billing, account setup, payment plans. Replaces the old National Grid 1-800-322-3223 line.
Power outage · 24/7
Downed wires, lights out, restoration ETA. Never call your supplier for an outage.
RIPUC complaint line
RI Public Utilities Commission. File a formal complaint if RI Energy cannot resolve your issue.
Office finder
Find a published Rhode Island Energy site
Search by ZIP or town. We only list addresses we have personally verified, so the directory is short for now.
Exeter
ZIP 02822
53 S County Trail
Local line: (401) 295-5014
Also covers: South Kingstown, North Kingstown, West Greenwich.
More offices coming
Providence & Lincoln in audit
We are auditing the Rhode Island Energy footprint office by office. New addresses are published only after a site visit and a verified local phone line.
In the meantime, the customer-service line 1-855-743-1101 covers every RI ZIP code.
Skip the office
rienergy.com self-service
Start service, stop service, change your mailing address, set up auto-pay, request a payment plan, or check the outage map. Everything routine is faster online than at a counter.
For shopping, the state portal at EnergyShop.RI.gov compares every licensed supplier to the current LRS rate.
Before you go
What a Rhode Island Energy site actually handles
Most RI Energy addresses are field-operations depots, not customer counters. Knowing the difference saves a wasted drive.
What an authorised pay agent can do
- ✓ Accept cash payments at an authorised walk-in pay agent (CVS, Walmart, certain credit unions). RI Energy lists every agent on rienergy.com;
- ✓ Issue a same-day stamped receipt if you need proof of payment to lift a disconnect notice;
- ✓ Set up a budget billing plan by phone at 1-855-743-1101, with the agreement mailed to you in two to three business days;
- ✓ Open or close an account with your name, address, Social Security number and the move-in or move-out date by phone or at rienergy.com;
- ✓ Apply for the low-income discount (LIHEAP-linked rate) and submit supporting documents online or by mail.
What a field depot is not for
- ✗ Reporting a power outage. Call 1-855-743-1102, 24/7. Crews are dispatched from depots like Exeter, but the local depot phone is not staffed for outage calls;
- ✗ Reporting a gas leak. Leave the building first, then call 1-800-640-1595 from outside;
- ✗ Walking in to pay a bill. Most addresses are field depots without a counter. Use an authorised pay agent, online, by phone or by mail instead;
- ✗ Comparing competitive supplier offers. RI Energy is the delivery utility. Supplier shopping happens on our supplier directory or on EnergyShop.RI.gov;
- ✗ Scheduling a meter install or move. Field crews are dispatched by phone, not from the counter.
Rhode Island Energy at a glance
The legacy Narragansett Electric territory, now branded Rhode Island Energy since PPL Corporation closed its $3.8 billion purchase from National Grid on 25 May 2022. The footprint covers nearly the entire state.
Electric customers in RI
Covers 38 of the 39 RI cities and towns (all except New Shoreham).
Gas customers in RI
Concentrated in Greater Providence and along the I-95 corridor.
PPL takeover
PPL Corporation rebranded Narragansett Electric / National Grid RI on 25 May 2022.
Insider tip
Same wires, same crews, new name on the bill
The legal entity is still The Narragansett Electric Company, but the customer-facing brand is now Rhode Island Energy. The wires, the poles, the meters and the field crews are physically the same; only the logos on the trucks and the colour scheme on the bill have changed. Some older offices and depots still carry National Grid signage during the transition.
Walking into an RI Energy depot to ask about cheaper supply will not get you far, the field staff is trained on delivery and storm work, not on the competitive market. For supplier shopping, see our RI supplier directory or the state-run EnergyShop.RI.gov portal.
Quick answers
Before you make the trip, the most common questions about RI Energy offices.
Almost certainly no. Start service, stop service, set up auto-pay, request a payment plan and change your mailing address can all be done by phone at 1-855-743-1101 or online at rienergy.com. Cash payments go through authorised walk-in pay agents (CVS, Walmart, select credit unions), which RI Energy lists on its website by ZIP code.
Field depots like the Exeter site keep weekday business hours, typically Monday to Friday from 7 a.m. or 8 a.m. to around 4 p.m. ET, closed on weekends and federal holidays. They are not customer counters, so calling ahead is essential before driving over.
No. Call the 24/7 outage line at 1-855-743-1102 or report online at rienergy.com. Crews dispatch out of depots like Exeter, but the local depot phone is not staffed for outage calls. If you see a downed wire, fire or anyone injured, call 911 first.
Leave the building immediately. Do not flip light switches, do not start your car nearby, do not call from inside. Once outside, call the 24/7 gas emergency line at 1-800-640-1595. RI Energy will dispatch a technician at no charge.
Yes. Rhode Island has had retail choice since 1997. You can stay on Rhode Island Energy Last Resort Service (the default supply rate), or pick a licensed competitive supplier directly. The delivery half of your bill stays with RI Energy no matter what. Compare every offer to the current LRS rate at ripuc.ri.gov before signing.
Call your competitive supplier first to cancel (watch for any termination fee on a fixed-rate contract), then call Rhode Island Energy at 1-855-743-1101 to confirm the return to LRS. There is no fee to switch back, and it takes one to two billing cycles.
Keep exploring RI energy
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