City Power & Gas · Reviews
City Power & Gas reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
City Power & Gas is a small New-York-licensed ESCO that suits NYC and Long Island customers who want a single contact for natural gas and electricity supply and value the ability to cancel at any time without penalty. The trade-off is rate unpredictability — variable monthly pricing means costs can rise sharply during demand peaks. Always compare the current month's rate against Con Edison or National Grid's price-to-compare before enrolling.
Pros
- No fixed contract term and no early-termination fee on variable-rate supply.
- Single supplier for both natural gas and electricity for NYC and Long Island households.
- Direct enrollment over the phone in a few minutes.
Cons
- No published 100% renewable supply option.
- Variable rates can spike during winter cold snaps and summer demand peaks — there is no rate guarantee.
- Limited transparency on unit rates; price is set monthly and not displayed publicly.
- Small operator with limited independent customer-review coverage.
Common questions about City Power & Gas reviews
City Power & Gas reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare City Power & Gas's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real City Power & Gas customer before publishing — so the signal is higher quality than open platforms.