US retail energy supplier

Gateway Energy Services US

A Suffern, NY-based dual-fuel ESCO founded in 1997 and acquired by Direct Energy in 2011. Gateway Energy Services supplies retail electricity and natural gas to residential and small-business customers across the Northeast and Mid-Atlantic deregulated markets.

See Gateway Energy plans Call 1-800-313-8333

Founded 1997 Suffern, NY 6 states served

Founded

1997

Years in the US market

About

Who is Gateway Energy Services?

Registered as Gateway Energy Services Corporation, Gateway Energy Services uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in Suffern, NY, where it runs senior management, customer operations and regulatory liaison with state commissions.

Gateway Energy Services was established in 1997. A longer track record means more years operating under state-commission rules and a wider history of customer feedback, billing and regulatory interactions.

Gateway Energy Services is part of the Direct Energy (NRG Energy) group, which provides shared governance, financial backing and a broader pool of expertise in wholesale-market trading, hedging and regulatory work.

Service area

Where Gateway Energy Services operates

Electricity

4 states

Natural gas

6 states

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on Gateway Energy Services's website with your zip code before enrolling.

Plan structure

What plan types does Gateway Energy Services offer?

Fixed-rate

Lock in a unit rate for the contract term — 6, 11, 12, 18, 24 or 36 months. The unit rate stays the same for the entire contract; an early termination fee applies.

Variable-rate

Month-to-month plan with no contract. Rate adjusts each billing cycle; customers can switch to a fixed plan at any time without penalty.

Renewable content: Gateway Energy Services offers a green option on selected fixed plans, matched with Renewable Energy Certificates (RECs).

See current Gateway Energy plans & rates

Timeline

Gateway Energy Services — key moments

1997

Gateway Energy Services founded in Suffern, New York as an independent retail-energy marketer focused on natural gas in the deregulated New York and New Jersey markets.
2011

Direct Energy Services LLC acquired Gateway Energy Services Corporation for $90 million in cash plus working capital. Gateway became a brand within the Direct Energy portfolio.
2014

NRG Energy completed its acquisition of Direct Energy in subsequent reorganisation, bringing Gateway under the NRG corporate umbrella alongside Reliant, Green Mountain Energy and others.
2021

Class-action lawsuit filed in New Jersey alleging Gateway customers were overcharged on variable-rate plans; supplier continued normal operations during litigation.

Contact

Reach Gateway Energy Services customer service

Gateway Energy Services's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

Have your Gateway account number from a recent bill ready to speed up the call.
For service outages or downed wires, call your local utility — not Gateway Energy Services.
Customers on a variable plan can switch to a fixed plan at any time without penalty.

Customer service

1-800-313-8333

Mon-Thu 9 a.m. - 8 p.m., Fri 9 a.m. - 6 p.m. ET

Gateway Energy Services online account

Frequently asked

Gateway Energy Services — answers to common questions

Gateway Energy Services is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on Gateway Energy Services's website or by calling 1-800-313-8333. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.