Gexa Energy Reviews
Gexa Energy appears to have strong record of responding to (relatively few) official customer complaints and offers competitive prices for electricity in Texas. New customers on some of their short-term promotional rates should take note of the end of their contract, as prices may increase dramaticallly once their contract is renewed. We rate the customer experience with Gexa Energy 4 out of 5 stars.
Our Take on Gexa Energy
With the right plan, Gexa Energy has strong potential to be a good choice of provider. We like that their prices are competitive and they have relatively few official complaints filed against them. Their green rates also appear to be quite competitive compared to many other Texas REPs. While Gexa Energy doesn't charge a minimum usage fee, they offer a $25 credit on bills with a monthly consumption of 1,000 kWh or higher.
BBB RANKING Gexa Energy receives a A+ rating from the Better Business Bureau. They are a BBB-accredited business, which means that they have met BBB accreditation standards and have paid a fee to the BBB. Gexa Energy's score is based on the few complaints filed for the age of the company and Gexa Energy's responsiveness to complaints.
Gexa Energy prices can be quite competitive, though pricing can vary according to where you live. We would recommend that you choose fixed rates over variable ones, as most negative reviews of Gexa Energy tend to be from customers who are on variable rates.
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Here are some of the non-recurring charges that Gexa Energy may charge customers depending on the situation
- $9.95 minimum usage fee for consumption under 1,000 kWh/month on their green energy plan
As is the case with all retail electric providers, customer reviews of Gexa Energy are mixed. Dissatisfaction and poor reviews are usually a result of customers who were on a low-price fixed rate who were automatically switched to a variable rate when their contract was renewed. Some customers also expressed difficulty in reaching customer service when they had a problem. That being said, other customers have reported positive experiences with customer service, and others have appreciated low rates with Gexa Energy.
We like that Gexa Energy offers relatively transparent Terms & Conditions. However, you might want to be aware of the following:
- No early termination fee if you move and provide proof
- Automatic renewal to a variable rate once your fixed rate contract term finishes
- Fees could add up quickly if you are ever late on a payment
Want to keep comparing? Check out reviews for other retail electric providers