Headquartered in Toronto, Just Energy is a natural gas and retail electric provider that offers residential and commercial electricity plans to consumers living in the U.K., Canada, and deregulate energy states across the US. In Texas, Just Energy competes against the other 75+ retail electric providers. Just Energy plans only come with fixed rates and with an optional renewable energy add-on for a monthly fee. Swipe (or scroll) down for details on Just Energy reviews and perks, what the Just Energy login platform and My Just Energy mobile app have to offer to customers, and how to contact Just Energy customer service and pay a bill in Texas.
Just Energy : A multinational and Texas electric provider
Along with the big and established electric providers, Just Energy began offering service to Texans when Texas deregulated the market in 2002 that created the retail energy industry.
In early 2021, Just Energy announced plans to buy Fulcrum Retail Energy - which operates under the names Amigo Energy and Tara Power / Smart Prepaid Electric in Texas. The deal is expected to be completed by October 1st, 2021, pending the closing and regulatory approval process.
Where does Just Energy serve? Dallas, Houston, Odessa, Tyler, and many more
Texans can sign-up with a Just Energy plan who reside within the deregulated retail electric service areas of the investor-owned utility companies, which include:
Oncor Electric Delivery
AEP Texas North & Central
Texas-New Mexico Power (TNMP)
Just Energy does a great job at ensuring the Just Energy plan offering is consistent throughout the entire state. For instance, Just Energy in Dallas and Houston will have very similar plans as Just Energy in San Angelo, Abilene, Tyler, Midland and Odessa.
Just Energy offers three plans, the Empower, Rate Shield, and Just400 Advantage plan, that offer a bundled electricity rate (combined with the utility's delivery fees). However, the rest of Just Energy's plans will have the current utility company rates added on, which are:
|TDU||TDU monthly base fee||TDU ¢/kWh energy rate|
|Oncor Electric Delivery||$3.42/mo||3.4928¢/kWh|
Just Energy login and the My Just Energy App
Just Energy provides customers an account management platform using the My Just Energy login portal. Here, customers are able to:
- Track energy consumption
- Establish (or update) Auto Pay for more efficient monthly payments
- View billing details and history
- Get a real-time estimate of the coming electric bill
- Manage contact details, like email addresses or phone numbers
- Get access to the latest Just Energy perks and promotions
- If you're a customer and have your Just Energy account number ready, register an all-access account (click on "Sign Up") with Just Energy!
Customers can get easy access to their Just Energy accounts by downloading the latest version of the My Just Energy app on Apple iTunes Store for iPhone owners or, for Android users, the My Just Energy app on Google Play Store. The Just Energy app provides mobile access to efficiently:
- Make a bill payment, 24/7
- Establish or update AutoPay
- View billing invoices and payment history
- Monitor energy usage
- Setup billing notifications
What do Texans think? : Just Energy reviews and complaints
In the past, Just Energy had an F rating with the Better Business Bureau, based on a pattern of complaints and a few cases that remain unresolved. Today, the company is not accredited by the Better Business Bureau..
Some customers have reported issues with misleading and/or aggressive sales tactics from Just Energy representatives, and others have been unsatisfied with the responsiveness of the billing and customer service departments. Just Energy has a history of lawsuits filed against it, with fines by regulators in New York and Illinois.
Over the last 6 months, Just Energy made spot #10 on the list of the most formal complaints received against retail electric providers in Texas out of the 76 REPs registered, according to the Public Utilities Commission (PUC) of Texas. While some customers appreciate Just Energy's rates and perks, unsatisfied customers have found a particular issue with billing services. In fact, more than 65% of all formal complaints filed with the PUC were regarding Just Energy's billing and slamming practices (the unauthorized changing of electric provider).
The leading review websites are currently giving Just Energy:
|Better Business Bureau||1.13 / 5||Just Energy BBB
customer reviews rating
|Yelp||1.5 / 5||Yelp's Just Energy reviews|
|Consumer Affairs||4.3 / 5||Just Energy reviews
on Consumer Affairs
|Google Reviews||1.8 / 5||Just Energy reviews on Google|
|Trust Pilot||1.4 / 5||Trust Pilot's
Just Energy reviews
|TexasElectricityRatings.com||1.5 / 5||TexasElectricityRatings.com's
Just Energy reviews
What's offered to Texans? : Just Energy perks, plans, and rates
Just Energy plans are offered across all investor-owned utility company service areas and include nearly identical plan types, however, prices vary depending on the utility service area. From JustEnergy.com, the plans offered are:
- The Just Energy Base Saver III plan: [12-month term] Gives a $75 billing credit when monthly usage meets or exceeds 1,000 kWh.
- The Just Energy Weekends Free plan: [12-month term] "FREE" electricity from 7pm Friday to 11:59pm Sunday.
- The Just Energy Nights Free plan: [12-month term] "FREE" electricity from 9pm to 7am, everyday.
- The Just Energy Empower plan: [12-month term] Supply & Delivery charges rolled into one energy rate charge - same rate price regardless of usage.
- The Just Energy Rate Shield plan: [36-month term] Very similar to the "Empower" plan (above) but with a slightly lower rate and a $4.95 monthly fee.
- The Just Energy Just400 Advantage plan: [24-month term] Basically the "Rate Shield" plan (above) but with a higher energy rate, $9.95 monthly fee, and a $200/year bill credit IF, among other criteria, there is no past due balance at the time of credit.
The powertochoose.org website has their own signature PTC Just Energy offering for consumers to choose from:
- The Just Energy Sustainable Living Bundle plan: [4-month term]
- The Just Energy AutoPay PTC plan: [3-month term]
- The Just Energy PTC plan: [3- and 12-month terms]
- The Just Energy Simple Choice plan: [3-month term]
Just Energy perks! The Just Energy Perks is a rewards program that gives back to customers. Points are earned with every bill payment made and can be redeemed for cash (in the form of Visa® Prepaid Cards) or sponsored devices. If you're interested and currently a JE customer, Sign up for Just Energy Perks rewards program and start collecting today!
Another great Just Energy perk (but not related to the Perk rewards program) is the Just Energy refer-a-friend referral program! Current customers can receive a $100 bill credit when referring new customers to Just Energy. Just be sure to get your personalized referral code so that the new customer can mention it when signing up!
Just Energy fixed rate plans
The Just Energy Base Saver III plan
The Just Energy Weekends Free plan
The Just Energy Nights Free plan
The Just Energy Empower plan
The Just Energy Rate Shield plan
The Just Energy Just400 Advantage plan
The Just Energy Sustainable Living Bundle plan
The Just Energy AutoPay PTC plan
The Just Energy PTC plan
The Just Energy Simple Choice plan
Just Energy's fixed rate is a rate whose price (in ¢/kWh) does not change over the whole period of the contract. Unless consolidated into one "bundled" rate (like in the Empower, Rate Shield, and Just400 Advantage plans), the utility company's rate is subject to change 2 to 3 times each year. So the "fixed" rate is fixed to a degree.
Once the fixed rate contract is finished, unless renewed or terminated, customers will automatically be switched to a variable rate on the "Default Rate Product". Fixed rate plans can often be a good idea if you are able to lock in a good rate at the right time of year.
Electricity customers should choose a fixed rate contract of at least 12 months. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings.
Just Energy variable rate plan
A variable rate is a rate whose price (in ¢/kWh) may change each month. A variable can be at the discretion of the Just Energy, or they can give rules on the variability of their rate - for example, that the energy rate for customers varies alongside the wholesale price of energy.
The only variable rate plan that Just Energy uses is the Default Rate Product. Customers are automatically enrolled in the Default Rate Product when the fixed rate plan expires and no action is taken to renew on to a different plan or change to a different retail electric provider.
Although Just Energy doesn't offer one,the great thing about variable rate plans offered from electric providers, is the ability to leave the plan and/or provider at any time without having to pay an "Early Cancellation Fee". Since providers are aware of this advantage on variable rate plans, the energy price quoted in a variable rate plan is almost always higher than a commitment-involved, fixed rate plan that the same provider will offer.
Renewable plans by Just Energy : JustGreen
The Just Energy Sustainable Living Bundle plan (sponsored by powertochoose.org and terrapass™)
The Just Energy JustGreen option for all plans
The Just Energy JustGreen option offers to offset customers' carbon footprint for a monthly fee of $4.99 (50% offset) or $9.99 (100% offset). What this option essentially does is guarantees that Just Energy will purchase renewable energy certificates or attributes for the amount of energy consumed by the customer (and with respect to the percentage option enrolled).
As renewable energy continues to grow in popularity and investment, many retail electric providers already offer plans with this aspect integrated (and without an additional charge).
At this time, electric providers cannot guarantee that the energy used by each customer is renewable or green. What electric providers can ensure, though, is that the appropriate amount of renewable energy credits (RECs) is retired to authenticate the renewable energy (in kWh or % of kWh) contained in the product or plan.
Without adding the JustGreen option, Just Energy's plans only source 12.1% renewable content, which is substantially lower than the Texas average of 20.7%.
Just Energy : Early cancellation fees If deciding to become a Just Energy customer, it's worth noting the flat, "Early Termination Fee" that is attached to all fixed rate electric plans.
3-month contract : $175
4-month contract : $175
12-month contract : $175
24-month contract : $175
36-month contract : $175
"Minimum usage fee" charges with Just Energy
The Just Energy Just400 Advantage plan [if monthly usage is under 1000 kWh, $9.95 per month]
Most Just Energy plans do not have a minimum usage fee, however plans like the Just400 Advantage are not designed to reward energy conserving consumers or smaller households. Similar to big providers like Reliant, TXU, and Ambit, Just Energy uses billing credits to reward energy usage of over a certain amount (usually 1000 kWh) each month.
Any "supply" charge, outside of an energy rate, is an optional charge that providers choose to impose on to customers in a way that hinders customer attempts to save money by using less energy. Some electric providers, like TXU Energy and Reliant Energy use a minimum-usage-fee strategy in their plan pricing, but there are many other electric providers that only charge a flat energy rate, regardless of energy consumed each month or billing cycle.
As mentioned before, most of Stream Energy's plans contain a $10.95/billing cycle fee for usage that's 999kWh or less per bill. The plan that does not have this flat fee, the Stream Energy Simple and Secure plan (standard and "Plus"), instead charges a 2.5¢/kWh-higher energy rate (than the rate for over the "minimum usage") for usage below 1000 kWh per billing cycle. For example:
Base Charges with Just Energy
The Just Energy Weekends Free plan [$4.95 per month per meter]
The Just Energy Nights Free plan [$4.95 per month per meter]
The Just Energy Rate Shield plan [$4.95 per month per meter]
The above Just Energy plans have a base charge fee applied to them, regardless of contract length. The base fee / base charge is an optional charge that providers choose to impose on to customers. Some electric providers, like TXU Energy and Reliant Energy charge base fees on their plans as well, but there are many electric providers that only charge the energy rate.
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Just Energy bill pay : AutoPay, quick pay, phone number and more
Just Energy offers customers a few ways to make a bill payment, whether it's AutoPay, quick pay, over the phone or in-person:
|Bill pay method||Contact||Availability|
Customer service portal
|Just Energy Login||24/7|
|Just Energy app, online||Apple Store Just Energy app for iPhone
Google Play Store Just Energy app for Android
|Quick payment, online:
(BillMatrix, $2.49 fee)
|Bill pay phone number||1-866-268-1975||24/7|
|Bill pay in-person,
|HEB (Checkfree location)
Walmart (Checkfree location)
Kroger (Checkfree location)
ACE Cash Express
Barri Financial Group
|Mail bill payment
pay by check
PO Box 650518
|send at least one week
before due date
Just Energy Texas customer service and power outage numbers
Just Energy power outage : Phone numbers Just Energy essentially handles billing, new customer set ups, and transferring or ending service. In the event of a power outage, customers need to contact the utility company that services the area (as they are responsible for the electrical infrastructure). Find out "Which utility company is mine?" if your power goes out or, if you already know, use the power outage phone number (listed below) to report:
Oncor power outage: 1-888-313-4747
CenterPoint power outage: 1-800-332-7143
TNMP power outage: 1-888-866-7456
AEP Texas power outage (North & Central): 1-866-223-8508
Need to contact Just Energy to start service or ask a billing question? Here are some ways to contact Just Energy customer service:
|Houston, TX Residential
|Commercial customer service||1-866-283-3108||Mon-Fri: 8am-7pm|
|Just Energy power outage:
|Contact for utility company
Alternative ways to contact Just Energy customer service in Texas are: