US retail energy supplier

Just Energy US

Founded in 1997 in Toronto and now operating from Houston, Texas, Just Energy is one of the largest competitive retail energy suppliers in North America, serving more than 1 million electricity and natural-gas customers across 11+ US states and several Canadian provinces. The company emerged from CCAA / Chapter 15 restructuring in 2022 under a new investor group.

See Just Energy plans Call 1-866-587-8674

Founded 1997 ~1 million Houston, TX 14 states served

Founded

1997

Years in the US market

Customers

~1 million

Households served

Employees

~700

Workforce size

About

Who is Just Energy?

Registered as Just Energy Group Inc., Just Energy uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in Houston, TX, where it runs senior management, customer operations and regulatory liaison with state commissions.

Just Energy was established in 1997. A longer track record means more years operating under state-commission rules and a wider history of customer feedback, billing and regulatory interactions.

Just Energy operates independently — it is not part of a larger corporate group. This typically means faster decision-making but less wholesale-market scale.

Service area

Where Just Energy operates

Electricity

10 states

Natural gas

11 states

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on Just Energy's website with your zip code before enrolling.

Plan structure

What plan types does Just Energy offer?

Fixed-rate

Lock in a unit rate for 12, 24, 36 or 60 months. Long-term (5-year) terms are rare in the market and a Just Energy signature product.

Variable / month-to-month

Wholesale-indexed rate, no commitment. Caution: Just Energy variable rates have historically been among the highest in the market during peak season.

JustGreen

Renewable add-on layered onto any fixed-rate plan: pay an additional ~1-2 ¢/kWh for matching RECs. Choose 25%, 50% or 100% renewable share.

Natural Gas Fixed

12 / 24 / 60-month fixed natural-gas plans in deregulated states. Same 5-year option as electricity.

Renewable content: Just Energy's JustGreen add-on matches a chosen share (25%, 50% or 100%) of usage with Green-e certified Renewable Energy Certificates. Standard plans default to the local grid mix unless JustGreen is added.

See current Just Energy plans & rates

Timeline

Just Energy — key moments

1997

Just Energy founded in Toronto as Universal Gas & Electric, a deregulated natural-gas marketer.
2001

Lists on the Toronto Stock Exchange. Renames to Just Energy Group Inc.
2011

Acquires Hudson Energy and Fulcrum Retail (parent of Amigo Energy), scaling the US retail footprint to ~1.7 million customers at peak.
2018

Lists on NYSE under ticker JE.
2021

Texas Winter Storm Uri triggers $250+ million in unhedged settlement costs; Just Energy files for CCAA protection in Canada and Chapter 15 in the US.
2022

Emerges from restructuring under an investor group led by PIMCO. Delists from TSX/NYSE, continues operating as a private company.

Contact

Reach Just Energy customer service

Just Energy's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

Have your Just Energy account number from a recent bill ready to speed up the call.
For service outages or downed wires, call your local utility — not Just Energy. The retail supplier never handles the physical grid.
Door-to-door enrollment is common — verify any field agent's ID and read the contract before signing.
Spanish-language service available at the same number.

Customer service

1-866-587-8674

Mon-Fri 7 a.m. - 11 p.m., Sat-Sun 8 a.m. - 5 p.m. ET

Just Energy online account

Frequently asked

Just Energy — answers to common questions

Just Energy is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on Just Energy's website or by calling 1-866-587-8674. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.