Just Energy · Reviews
Just Energy reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
Just Energy is one of the broadest dual-fuel competitive suppliers in North America, with a 25+ year track record and a unique 5-year fixed-rate option that suits households wanting to lock against multi-year rate inflation. The flip side is the 2021-22 financial restructuring and a long history of door-to-door enrollment complaints — sign up directly on justenergy.com (never with a field agent without verifying ID), and use the BBB profile and state PUC complaint data to sanity-check current operational performance. The 60-month plan is worth considering only if you are confident in the rate trajectory and your living situation; otherwise stick to 12 or 24 months.
Pros
- Long-term (60-month) fixed-rate option is rare in the market — useful hedge for households expecting rates to keep rising.
- Dual-fuel coverage (electricity + natural gas) across most footprint states — single supplier for both bills.
- A+ BBB rating despite the 2021-22 financial turbulence.
- JustGreen renewable add-on lets you choose 25%, 50% or 100% green at incremental cost rather than a single fixed premium.
- Wide footprint: 10 electricity states + 11 gas states across the US, plus Canadian operations.
Cons
- Financial turbulence in 2021-22 (CCAA / Chapter 15 restructuring after Texas Winter Storm Uri) — newer customers should verify current operational stability before signing a long-term plan.
- Door-to-door and telemarketing sales tactics have been the single most-cited complaint theme over the years.
- Variable-rate renewal default has historically priced well above competing fixed plans — and well above utility default.
- Headline rates are mid-pack to high — Just Energy rarely competes on lowest unit price.
- Customer-service queue times during peak load events can stretch beyond an hour.
Common questions about Just Energy reviews
Just Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare Just Energy's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real Just Energy customer before publishing — so the signal is higher quality than open platforms.