Reviews for Ambit Energy

Ambit Energy is a fast-growing alternate energy supplier that offers fixed, variable, and green energy plans, with special savings for customers who enroll and pay their bills online. While customers can find good savings with fixed rates, they should pay close attention to the end date of their plan to avoid being automatically renewed onto a variable rate

Our Take on Ambit Energy

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Ambit Energy has some good deals available, but unfortunately has cut down its fixed rate offerings recently. We recommend guaranteed savings plans, but customers must be aware of contract conditions - namely, that you must stay on the plan for 12 months (or for intervals of 12 months) in order to receive a check for your savings at the end of each year. Compare reviews with other suppliers.

Customers have fixed rate options for natural gas with Ambit Energy, and these plans can offer savings from your local utility.

We recommend guaranteed savings plans and fixed rate natural gas plans with Ambit Energy. Be sure to clearly understand plan conditions.

Some consumers feel frustrated by unclear contract terms regarding cancellation and minimum time on guaranteed savings plans. Additionally, variable rate plans are not a good deal financially.

Automatic RenewalsAmbit Energy will automatically enroll customers in a month-to-month variable plan at the end of a fixed price plan, unless customers decide to switch suppliers or choose another fixed rate. Watch out for attractive fixed rates on very short plans (3 months - 6 months), as the variable rate that you may be charged after may not be nearly as good of a deal.

Ambit Energy Prices

Customers report satisfaction with savings on fixed rate natural gas plans. Ambit Energy offers 12 month contracts. There may be early cancellation fees depending on your location, and it takes 30 days written notice to terminate your contract. Read more about common terms & conditions found in energy plans.

For natural gas fixed-rate plans, we recommend locking in a competitive rate during winter months when the price of natural gas is at its lowest.

Guaranteed Savings Plans

Guaranteed savings plans can be a good deal for customers who are informed of the plan's conditions. You must stay with Ambit Energy for increments of 12 months on these plans. Guaranteed savings plans are charged at Ambit Energy's normal variable rates - which may be above your utility's offers. However, it is not until the end of the 12 month period that you will receive a check for the difference between Ambit's rates and your local utility. For customers looking for shorter-term flexibility, guaranteed savings plans are not a good idea.

Ambit Energy Rewards

Ambit Energy's rewards programs are popular with customers. Travel rewards are available based on your energy consumption, and customers can earn free energy by referring friends to the company.

Green Energy Plans

Consumers often enjoy the availability of green electricity plans with Ambit Energy. These offers support the generation of renewable energy based on 100% of your electricity consumption. Ambit Energy supports wind, biomass, geothermal, and solar power, often generated in your home's region.

Because green plans are available only with variable rates at this time, so we do not currently recommend them.

Ambit Energy Customer Service

External Accreditation and Awards

Ambit Energy has an A+ rating from the Better Business Bureau, and is accredited by the BBB (which means that it has paid a fee to the BBB and has a committed to make a good faith effort to resolve any consumer complaints. The A+ rating is based on the length of time Ambit Energy has been in operation and on its responsiveness to the complaints filed against the company with the BBB. In 2013, Ambit Energy won an award from JD Power & Associates for being the highest in residential customer satisfaction among retail electric suppliers in New York state.

Complaints

While Ambit Energy has a "lower than average" complaint score in Texas, the New York Public Services Commission launched a formal investigation into the company in May, 2015, after a "noticeable spike in customer complaints" filed against the company.

Ambit Energy Contract Conditions

Consumers express frustration with contract provisions that may not be well-disclosed. For example, Guaranteed Savings Plans may be misleading, since they are billed as no-contract plans but consumers must stay for exact 12 month increments in order to save, because rebate checks are only sent at the end of each 12 month period.

Though Ambit Energy states they will send a renewal notice to customers 30 days before their contracts are over, some customers report that their notice was not received in time. In addition, fixed rate contracts automatically renew as variable rates if customers take no action. Some customers find this to be troublesome.

Ambit Energy was the subject of two class-action lawsuits in 2015, with customers alleging that contract terms were deliberately misleading

Expensive Variable Rates

Consumers on variable rate plans report feeling misled to believe that the initial attractive rates would last over the long term. Instead, variable rates are unstable and may exceed the price offered by your local utility.

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