Contact

Billing

(301) 790-4160

Mon to Fri, 7 a.m. to 4 p.m. ET

Power outage (24/7)

(301) 790-2600

After hours reaches the on-call line crew

Office address

425 East Baltimore Street
Hagerstown, MD 21740

Fax

(301) 739-7958

Utility fact sheet

Type
Municipal electric utility
City
Hagerstown, MD
Customers served
~17,500 meters
Peak load
68.6 MW
Annual purchase
~325 GWh wholesale
Retail choice?
No (municipal territory)
Funding model
City Enterprise Fund

Quick actions

  • 1

    Start service

    Call (301) 790-4160 or visit 425 E. Baltimore St. Bring photo ID, lease or settlement papers, and a deposit (refunded after 12 months of on-time payment).

  • 2

    Stop service

    Same line. Give your move-out date and a forwarding address for the final bill.

  • 3

    Report an outage

    Use (301) 790-2600 day or night. HLD owns the wires inside city limits.

See the MD energy guide

Why your Hagerstown bill is not like a Potomac Edison bill

Most of Washington County is served by Potomac Edison (FirstEnergy). The City of Hagerstown is the exception: inside city limits, HLD is the wires and the supply. Crossing the city line changes everything about how your bill works.

Potomac Edison (rest of Washington County)

  • ·Regulated by the MD PSC.
  • ·You can shop a competitive supplier for the supply line.
  • ·Default supply is Standard Offer Service, auctioned quarterly.
  • ·FirstEnergy shareholders earn a return on the rate base.

Hagerstown Light (city of Hagerstown)

  • ·Governed by the Hagerstown City Council.
  • ·Supplier choice is not available; HLD supplies all the power.
  • ·Rates set by City Council, usually adjusted once a year.
  • ·Margins above cost go back into the system, not to shareholders.

Insider tip

Check who serves your address before signing a "discount" supply offer

Hagerstown has annexed several parcels over the years. Some homes on the same block can have different utilities: HLD on one side of the street, Potomac Edison on the other. Door-to-door supplier reps know this, but sometimes pitch HLD customers on competitive supply deals that simply do not apply.

What that means for you: Before you sign anything, look at the top of your bill. If it says Hagerstown Light Department, you cannot switch the supply line. A discount supplier contract in HLD territory will either fail to enroll or quietly enroll your Potomac Edison-served second meter (commercial buildings sometimes have both).

How to pay your HLD bill

Auto-pay

Free direct debit from your checking account.

Online portal

Free one-off payment at hagerstownmd.org/pay.

By mail

Check to 425 East Baltimore St, Hagerstown, MD 21740.

In person

Cash, check, or card at the Baltimore St office during business hours.

Frequently asked questions

Can I pick a competitive supplier in Hagerstown?
No. Maryland's 1999 Customer Choice Act applies to investor-owned utilities only. Municipal utilities, including HLD, supply all the power their customers use.
Where does HLD buy its power?
HLD purchases about 325 million kilowatt-hours per year on the PJM wholesale market through a combination of long-term contracts and spot purchases. PJM is the regional grid operator that covers Maryland and 12 other states.
Does HLD deliver natural gas?
No. HLD is electric-only. Natural gas in Hagerstown is provided by Columbia Gas of Maryland, an IOU separate from HLD. Columbia Gas customers can shop a competitive gas supplier through MD Gas Choice.
My power is out. Who do I call?
Hagerstown Light Department, not Potomac Edison, even though Potomac Edison serves the rest of Washington County. Call (301) 790-2600, day or night. If lives are at risk, call 911 first.
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