Electric service Onondaga County, upstate NY Mon-Fri, 9 AM - 5 PM

Syracuse office details

Address
300 Erie Blvd W
Syracuse, NY 13202
Service handled here
Electricity for upstate New York (former Niagara Mohawk territory), plus gas where National Grid is the upstate gas utility.
Hours
Monday to Friday, 9 AM - 5 PM
Closed weekends and public holidays
Local phone
1-315-474-1511
Customer service (upstate)
1-800-642-4272 (Mon-Fri, 7 AM - 5 PM)
Getting there
Centro bus routes serve downtown Syracuse along Erie Boulevard. Parking is available on-site.

Power outage? Do not come to the office

Walk-in offices are not for outages. Report an outage from a phone, by text, or online so crews can be dispatched.

Electric outage 24/7: 1-800-867-5222

Smell gas? Call from a safe location

National Grid is the gas utility in many upstate areas. If you smell gas, leave the building first.

Gas emergency 24/7: 1-800-892-2345

What you can handle at this office

Walk-in services are limited to billing and account management. Anything urgent has its own dedicated line.

You can

Pay your National Grid electric or gas bill in person.

Set up a new account or close one.

Ask about payment plans or financial assistance.

Get help reading your bill.

Update contact details on your account.

You cannot

Report a power outage: call 1-800-867-5222 instead.

Report a gas leak: call 1-800-892-2345 instead.

Get same-day service: plan at least 7 days ahead.

Sign up with an ESCO in person.

Other National Grid offices in New York

Syracuse is the only upstate walk-in office. The other National Grid offices in New York are all downstate gas-only offices.

Brooklyn (Kings)

Downtown Brooklyn (gas)

1 MetroTech Roadway - 11201

 Brooklyn (Kings)

Brooklyn Brownsville (gas)

1535 Pitkin Ave - 11212

 Queens

Jamaica (gas)

89-67 162nd Street - 11432

 Richmond

Staten Island (gas)

2031 Forest Avenue - 10303

 Nassau

Bellmore (gas)

2400 West Sunrise Highway - 11710

 Nassau

Hewlett (gas)

455 Mill Road - 11557

 Suffolk

Brentwood (gas)

1627 Islip Ave - 11717

Useful links

For tasks that do not need a visit, these pages cover most of what National Grid customers in New York need.

All National Grid offices Browse the 8 walk-in offices in New York. Utility profile Company overview, service map, history. Pay your bill online Online, phone, mail, autopay options. Start service when moving in What to do at least 7 days ahead. Compare ESCOs in New York Pick an alternative supplier and save. Electricity in New York Deregulated market and utilities.
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