NYSEG office in Geneva (ZIP 14456)

By James Pochez | Updated 25 May 2026 | 3 min read

The NYSEG office at 152 Border City Road in Geneva (ZIP 14456) is a walk-in customer-service centre serving the Finger Lakes region. You can pay a bill, open or close an account, and discuss billing in person. Power outages and gas leaks must be reported by phone, not on site.

152 Border City Road, Geneva NY 14456 Mon-Fri 8:00 AM to 4:30 PM Finger Lakes

Address, hours and phone

Walk-in address

New York State Electric & Gas
152 Border City Road
Geneva, NY 14456
United States

Serves the western Finger Lakes around Seneca and Cayuga lakes.

Hours of operation

Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Sunday: Closed

Local office

1-315-789-8779

Fax: 1-315-789-5525. Mon-Fri 8:00 AM to 4:30 PM.

Electric outage (24/7)

1-800-572-1131

Report outages and downed lines

Gas emergency (24/7)

1-800-572-1121

Smell gas? Leave first, then call.

General customer service is available at 1-800-572-1111, Mon-Fri 7:00 AM to 7:00 PM.

What you can do at this office

You can come in person to

Pay a bill in cash, by check or by card.

Open or close an account (bring ID and your move-in date).

Set up budget billing or a deferred payment agreement.

Drop off hardship or medical-protection paperwork.

Use the fax line at 1-315-789-5525 for paperwork.

Call instead for

Power outage: call 1-800-572-1131 any time.

Gas leak or gas smell: leave the building and call 911, then 1-800-572-1121.

Downed power line: stay 30 ft away and call 1-800-572-1131.

Start service when moving in: call 5 business days ahead.

Pick or switch an ESCO: use Power to Choose, not the office.

Other NYSEG offices

NYSEG runs 19 walk-in offices across upstate New York. If Geneva is not the closest, try one of these.

Auburn

73 Wright Circle

ZIP 13021

Ithaca

1387 Dryden Road

ZIP 14850

Horseheads (Elmira)

1 Electric Parkway

ZIP 14845

Hornell

7760 Industrial Park Road

ZIP 14843

Lockport

6544 Lincoln Avenue

ZIP 14094

Olean

1798 West Sullivan Street

ZIP 14760

Lancaster

150 Erie Street

ZIP 14086

See all 19 offices

Browse by region or ZIP

Useful links

For tasks that do not need a visit, the following pages handle most NYSEG requests online or by phone.

NYSEG utility hubCompany overview, service map, history. Pay your billOnline, phone, mail and autopay options. Move in: start serviceCall 5 business days before move-in. Move out: stop serviceAvoid extra charges after you leave. All contact optionsEvery phone line, email and mailing address. Electricity in New YorkESCO suppliers and the deregulated market.

NYSEG rates are regulated by the New York Public Service Commission (PSC). NYSEG is a subsidiary of Avangrid.

18 deregulated jurisdictions

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