Address, hours and phone
Walk-in address
New York State Electric & Gas250 W Main Street
Goshen, NY 10924
United States
Orange County seat; covers the Goshen, Middletown and Chester area.
Hours of operation
- Monday
- 8:00 AM - 4:30 PM
- Tuesday
- 8:00 AM - 4:30 PM
- Wednesday
- 8:00 AM - 4:30 PM
- Thursday
- 8:00 AM - 4:30 PM
- Friday
- 8:00 AM - 4:30 PM
- Saturday
- Closed
- Sunday
- Closed
General customer service is available at 1-800-572-1111, Mon-Fri 7:00 AM to 7:00 PM.
What you can do at this office
You can come in person to
Pay a bill in cash, by check or by card.
Open or close an account (bring ID and your move-in date).
Set up budget billing or a deferred payment agreement.
Drop off hardship or medical-protection paperwork.
Get help reading a paper bill or a disconnect notice.
Call instead for
Power outage: call 1-800-572-1131 any time.
Gas leak or gas smell: leave the building and call 911, then 1-800-572-1121.
Downed power line: stay 30 ft away and call 1-800-572-1131.
Start service when moving in: call 5 business days ahead.
Pick or switch an ESCO: use Power to Choose, not the office.
Other NYSEG offices
NYSEG runs 19 walk-in offices across upstate New York. If Goshen is not the closest, try one of these.
Useful links
For tasks that do not need a visit, the following pages handle most NYSEG requests online or by phone.
NYSEG utility hubCompany overview, service map, history.
Pay your billOnline, phone, mail and autopay options.
Move in: start serviceCall 5 business days before move-in.
Move out: stop serviceAvoid extra charges after you leave.
All contact optionsEvery phone line, email and mailing address.
Electricity in New YorkESCO suppliers and the deregulated market.
NYSEG rates are regulated by the New York Public Service Commission (PSC). NYSEG is a subsidiary of Avangrid.
18 deregulated jurisdictions
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
