NYSEG office in Oneonta (ZIP 13820)

By James Pochez | Updated 25 May 2026 | 3 min read

The NYSEG office at 65 Country Club Rd in Oneonta (ZIP 13820) is a walk-in customer-service centre for Otsego County and central New York. You can pay a bill, open or close an account, and discuss billing in person. Outages and gas emergencies must be reported by phone, not in person.

65 Country Club Rd, Oneonta NY 13820 Mon-Fri 8:00 am - 4:30 pm Otsego County / Central NY

Address, hours and phone

Walk-in address

NYSEG Oneonta Office
65 Country Club Rd
Oneonta, NY 13820
United States

NYSEG is owned by Avangrid. Rates are regulated by the New York Public Service Commission (PSC).

Hours of operation

Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
Saturday: Closed
Sunday: Closed

Oneonta office

1-607-431-9122

During office hours only

Electric outage (24/7)

1-800-572-1131

Report a power outage any time

Gas emergency (24/7)

1-800-572-1121

Smell gas? Leave first, then call

General NYSEG customer service is available at 1-800-572-1111 (Mon-Fri 7:00 am - 7:00 pm).

What you can do at this office

You can come in person to

Pay a bill in cash, by check, or by card.

Open or close an account (bring photo ID and your move-in date).

Ask about a payment plan or budget billing.

Get help understanding your paper bill or kilowatt-hour (kWh) usage.

Ask questions about switching to an alternate ESCO supplier.

Call instead for

Power outage: call 1-800-572-1131 any time, day or night.

Gas leak or gas smell: leave the building, then call 911 and 1-800-572-1121.

Downed power line: stay clear, keep others away, call the outage line.

Start service when moving in: call at least 5 business days in advance.

Stop service when moving out: notify NYSEG 1 to 2 business days ahead.

Other NYSEG offices nearby

If Oneonta is not the closest centre, NYSEG runs several other walk-in offices across central New York and the Southern Tier.

Norwich

135 County Road 32A

ZIP 13815

Deposit

Southern Tier

ZIP 13754

Binghamton

Southern Tier

ZIP 13904

Mechanicville

6 Werner Rd

ZIP 12065

See the full list on the NYSEG local offices hub.

Useful links

For tasks that do not need a visit, the following pages handle most NYSEG requests online or by phone.

NYSEG utility hubCompany overview, service map, rate structure. Pay your NYSEG billOnline, phone, mail and autopay options. All contact optionsEvery phone line, email and mailing address. Move in: start serviceCall 5 business days before move-in. Move out: stop serviceAvoid extra charges after you leave. All NYSEG officesMap and full list of 20 walk-in offices. Electricity in New YorkESCO suppliers, deregulated market basics.

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