Orange & Rockland Office in Port Jervis (Orange)

We detail below how to contact Orange & Rockland in Port Jervis, along with how to start or stop service, choose an alternate ESCO, and understand your bill.

Orange & Rockland's Port Jervis Location

You can visit Orange & Rockland customer service representatives in person in Port Jervis to discuss any issues related to billing, natural gas or electricity service, and more.

Port Jervis Business Office
15 Jersey Avenue
Port Jervis, NY 12771

Phone Number

You can reach your local Port Jervis office at 1-845-352-6000

How to Start Orange & Rockland Service in Port Jervis

If you are moving in to a new home in Orange county, you will need to call or visit Orange & Rockland at least 48 hours in advance to be sure your natural gas and electricity service is turned on in time. An Orange & Rockland technician may need to come to your home to turn service on.

You will need to give Orange & Rockland the following information to open your new account:

  • Full name
  • Date of Birth
  • Social Security or Passport Number
  • New Address
  • Planned Move-In Date
  • Telephone number

You can reach the main customer service line at 1-877-434-4100 from 8:00 AM – 7:00 PM, Monday through Friday.

Choosing an Alternative Supplier (ESCO)

As your local utility, Orange & Rockland (O&R) automatically provides your natural gas or electricity delivery and supply. These services cover:

  1. Supply: the cost of all energy you consume and customer service
  2. Delivery: the cost of getting energy to your home

All Orange & Rockland customers are allowed to choose their own alternate Energy Supply Company (ESCO) for their electricity and natural gas supply - and potentially save.

Be sure to start your Orange & Rockland service before signing up with an ESCO, because your ESCO will need your O&R account information to take over supply. There are usually no fees to begin service, but you should be aware of other common contract terms.

We recommend only fixed rate plans with alternate ESCOs. Learn more about how ESCOs work.

How to End Service

For customers who are moving out of Orange & Rockland service territory, be sure to visit your local office or call customer service at least 2 business days in advance, to ensure that you are nto charged for extra days.

Many ESCOs charge an early cancellation fee for customers on fixed rate plans. In order to avoid paying this fee, you may need to notify your ESCO around 30 days in advance before your move. Be sure to look at your ESCO contract for specific cancellation rules.

Bill Charges with Orange & Rockland

Your Orange & Rockland bill shows a number of charges divided up by deliverysupply, and taxes. Most residential customers are charged under the SC1 rate class.

The New York Public Service Commission (NYPSC) regulates Orange & Rockland's prices, which means that rates you pay for electricity or natural gas do not change unless NYPSC agrees that new rates are justified.

Below are the average charges on an Orange & Rockland bill divided by supply, delivery, and taxes.



Background on Orange & Rockland

Orange & Rockland is based in Pearl River, New York. It serves natural gas and electricity customers across New York, New Jersey, and Pennsylvania. With more than 400,000 total customers, Orange & Rockland's service area includes Monroe, Nyack, Washingtonville, Middletown, and more, across Rockland, Orange, and Sullivan counties.

Contact information of Orange & Rockland in Port Jervis

Orange & Rockland agency closest to Port Jervis is located at:
15 Jersey Avenue
12771, Port Jervis.

Contact Orange & Rockland in Port Jervis:

You can contact local Port Jervis Orange & Rockland employees:

Updated on