How to Cancel Orange & Rockland Electricity & Gas Service when Moving Out
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Ending your Orange & Rockland Service
You must call Orange & Rockland Utility (O&R) 2 business days in advance in order to terminate your electricity and gas service when moving out of your home in New York state. O&R customer service is available at 1-877-434-4100, from Monday – Friday 8:00 a.m. – 7:00 p.m.
You will need to also call your new utility company to set up electricity and gas service in your new home.
Be ready to provide Orange & Rockland (O&R) with the following information to close your account:
- O&R Account Number
- Moving Out Date
Be sure to call back Orange & Rockland if your move-out date changes.
If you are moving within New York state, you can also look at our new electricity account and new gas account pages to see your new utility's process for starting electricity service.
Cancelling your ESCO service
If you have an alternative Energy Service Company (ESCO), you do not need to take any extra steps to cancel your service. There may be early termination fees, so be sure to check the conditions of your ESCO plan.
Transferring your Orange & Rockland Service
If your new home is also within the Orange & Rockland service area, you can end your current service and start up new electricity and gas service in the same call.
You will need to have the following information ready to transfer your service:
- O&R account number
- Current address and move out date
- Future address and move in date
- New or changed contact information
You can read more about setting up new O&R service and finding an ESCO on our O&R Moving In page.