Orange & Rockland office in Spring Valley (ZIP 10977)

By James Pochez | Updated 25 May 2026 | 3 min read

The Orange & Rockland (O&R) Spring Valley Operations Center at 390 W. Route 59 is the largest of the three NY walk-in locations and the operations heart for Rockland County (ZIP 10977). Account questions are handled in person; outages and gas leaks must be reported by phone, not at the counter.

390 W. Route 59, Spring Valley NY 10977 Mon-Fri 8:00 am - 7:00 pm Rockland County, NY (Lower Hudson Valley)

Address, hours and phones

Walk-in address

Orange & Rockland Utilities
Spring Valley Operations Center
390 W. Route 59
Spring Valley, NY 10977
United States

Rockland County is the densest part of the O&R New York footprint, serving Spring Valley, Nyack, Suffern, Pearl River and surrounding communities.

Customer service hours

Monday: 8:00 am - 7:00 pm
Tuesday: 8:00 am - 7:00 pm
Wednesday: 8:00 am - 7:00 pm
Thursday: 8:00 am - 7:00 pm
Friday: 8:00 am - 7:00 pm
Saturday: Closed
Sunday: Closed

Emergency lines below run 24/7, holidays included.

Customer service

1-877-434-4100

Mon-Fri 8:00 am - 7:00 pm.

Spring Valley local line

1-845-352-6000

Local number for this office during business hours.

Electric outage (24/7)

1-877-434-4100

Same number, available any time.

Gas emergency (24/7)

1-800-533-5325

Spells LEAK on the keypad. Leave the building first.

What this office handles

You can come in person to

Discuss a billing question with a representative face to face.

Open or close an O&R account (bring photo ID and your move-in date).

Ask about a payment plan or budget billing.

Drop off documentation for an Energy Affordability Program or HEAP application.

Resolve a disconnection notice before the shut-off date.

Call instead for

Power outage: call 1-877-434-4100 any time. Office staff cannot dispatch crews.

Smell of gas: leave the building, dial 911 if there is fire, then call 1-800-533-5325.

Downed power line: stay back at least 30 feet and call 1-877-434-4100.

Start service when moving in: call at least 2 business days in advance.

Pick an ESCO: shop online via the NY PSC Power to Choose tool.

Why Rockland matters. Rockland County is the most populated part of the NY O&R footprint and the closest piece to New York City. Even so, Rockland is not part of Con Edison territory; the ConEd parent company owns both utilities, but they run separate rate cases, separate tariffs and separate service territories. Cross the Hudson River and you switch utilities entirely. O&R also serves customers in New Jersey (as Rockland Electric Company under the NJ BPU) and Pennsylvania (Pike County Light & Power under the PA PUC); this page covers the NY office only.

Other Orange & Rockland offices nearby

If Spring Valley is not your closest stop, O&R runs two other walk-in offices further north in Orange County.

Monroe

500 Route 208 (Blooming Grove Operations Center)

ZIP 10950 - Orange County - about 18 mi north.

Port Jervis

15 Jersey Avenue

ZIP 12771 - Orange County (NY/NJ/PA tri-state corner).

If you live east of the Hudson (Westchester or NYC), you are a Con Edison customer — same parent company as O&R, different service territory and rate sheet.

Useful Orange & Rockland links

For tasks that do not need a visit, the pages below cover the common O&R requests online or by phone.

Orange & Rockland utility hubCompany overview, service map, ConEd parent context. Understanding your billSupply, delivery and taxes line by line. Move in: start serviceCall 2 business days before move-in. Move out: stop serviceAvoid extra charges after you leave. All contact optionsEmail, mail, every published phone number. Electricity in New YorkESCO suppliers and the deregulated market.

O&R delivery rates are regulated by the New York Public Service Commission (PSC). Supply rates can be shopped through a PSC-licensed ESCO.

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