Every Central Hudson phone line
Residential customer service
1-845-452-2700Mon to Fri 8 a.m. to 6 p.m. ET; Sat 9 a.m. to 1 p.m. Billing, account changes, bill pay, deferred payment plans.
From outside the 845 area code
1-800-527-2714Same hours and same menu as the 845 number, routed to the same Central Hudson call centre.
Electric outage / emergency (24/7)
1-845-452-2700Same number as customer service. The IVR routes outage calls 24/7. You can also report online or via the Central Hudson SMS alert programme.
Gas emergency (24/7)
1-800-942-8274Smell gas, hear a hissing line or see a damaged meter? Leave the building first, then call from outside. Do not flip switches or use a phone indoors.
TDD/TTY (speech or hearing impaired)
1-800-635-6315Or dial 711 for the New York State Relay Service. Same operating hours as standard customer service.
Anonymous crime / theft hotline
1-877-728-3465Report meter tampering, suspected energy diversion or service theft anonymously.
Administrative offices
1-845-452-2000Switchboard for non-customer-service inquiries: regulatory affairs, public relations, shareholder services.
Call centre fax
1-845-486-5658
For submitting paper documents (court orders, landlord agreements, certified mail backups).
When to call which line (and what NOT to mix up)
Central Hudson routes nearly every residential call through the single 1-845-452-2700 number, including outages. That convenience comes with a cost: during a storm event, hold times can stretch to 20 to 30 minutes if you call the human queue. Three rules keep you out of the long queue.
Rule 1. Use the right tool for outages. If your power is out, do not wait on hold to speak to an agent. Report through the IVR menu (no agent needed), through SmartBill on cenhud.com or through the Central Hudson SMS alert programme. All three confirm your address and add you to the restoration list instantly. Agents add no value for a simple outage report.
Rule 2. Never call the regular customer service line for a gas leak. The dedicated gas emergency line 1-800-942-8274 routes directly to a 24/7 emergency dispatcher with field crews on standby. Leave the building first, then call from outside. Do not flip light switches, do not use phones inside the structure, do not start a vehicle in an attached garage.
Rule 3. Escalate billing disputes the right way, in this order. Step 1: call 1-845-452-2700 and ask for a meter re-read and a written explanation of the calculation. Step 2: if unresolved, ask to speak to a Central Hudson supervisor; the Operating Supervisor for Community Relations & Consumer Outreach handles formal escalations. Step 3: if still unresolved, file a complaint with the NY PSC Office of Consumer Services at 1-800-342-3377 or online at dps.ny.gov. The PSC investigates at no cost and can compel Central Hudson to issue refunds or fee waivers.
Skipping straight to the PSC without calling Central Hudson first usually slows the resolution down because the PSC will route the complaint back to Central Hudson for first response anyway.
Choose your line by issue type
| If your issue is | Call | Hours |
|---|---|---|
| Power is out at my address | 1-845-452-2700 (use IVR, not agent) | 24/7 |
| I smell gas or see a damaged gas line | 1-800-942-8274 (call from outside) | 24/7 |
| Downed wire or pole damage | 911 first, then 1-845-452-2700 | 24/7 |
| Billing question or dispute | 1-845-452-2700 | Mon to Fri 8 to 6, Sat 9 to 1 |
| Pay my bill by phone | 1-845-452-2700 (IVR) | 24/7 IVR |
| Start, stop or transfer service | 1-845-452-2700 | Mon to Fri 8 to 6, Sat 9 to 1 |
| Speech or hearing impaired | 1-800-635-6315 or 711 | Standard customer service hours |
| Cannot resolve with Central Hudson | NY PSC 1-800-342-3377 | Mon to Fri 8:30 to 4 |
| Suspected meter tampering or theft | 1-877-728-3465 (anonymous) | 24/7 |
| Reporter / media inquiry | Switchboard 1-845-452-2000 | Mon to Fri business hours |
Central Hudson walk-in offices
Central Hudson operates four offices across the Mid-Hudson Valley. Walk-in visits are useful for cash bill payments, hardship conversations, or anything that needs a paper receipt. Hours typically run Monday to Friday, 8 a.m. to 4 p.m. ET; check cenhud.com before driving.
| City | Address |
|---|---|
| Catskill | 7964 Route 9W, Catskill, NY 12414 |
| Fishkill | 25 Central Hudson Way, Fishkill, NY 12524 |
| Lake Katrine | 2001 Rt. 9W, Lake Katrine, NY 12449 |
| New Windsor | 610 Little Britain Road, New Windsor, NY 12553 |
Mailing address
Central Hudson Gas & Electric headquarters and bill-pay mailing address are the same:
Central Hudson Gas & Electric Corp.
284 South Avenue
Poughkeepsie, NY 12601
For bill payments by check, write your 11-digit Central Hudson account number on the memo line. Mail clears in 5 to 10 business days; do not send cash by mail.
If Central Hudson cannot resolve it: file with the NY PSC
The New York State PSC Office of Consumer Services investigates utility complaints at no cost to the customer. File a complaint after you have given Central Hudson a chance to respond, but do not wait if service has already been disconnected or is imminently at risk.
NY PSC Office of Consumer Services
- Phone: 1-800-342-3377, Monday to Friday 8:30 a.m. to 4 p.m. ET
- Online: dps.ny.gov
- Mail: NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223
Have your Central Hudson account number, the last 12 months of bills and a written summary of the issue ready before you file. The PSC will request a written response from Central Hudson, mediate where possible and issue a formal determination if necessary.
Common contact questions.
Residential customer service is 1-845-452-2700, Monday to Friday 8 a.m. to 6 p.m. ET and Saturday 9 a.m. to 1 p.m. From outside the 845 area code, dial 1-800-527-2714. Both numbers route to the same call centre.
Call 1-845-452-2700 24/7, or report online at cenhud.com, or through the Central Hudson SMS alert programme. The IVR menu adds you to the restoration list without needing a live agent, which is faster during a storm event. If a wire is down or someone is hurt, call 911 first.
Leave the building first. Then call the dedicated gas emergency line at 1-800-942-8274, available 24/7. Do not flip light switches, do not use phones inside the structure and do not start a vehicle in an attached garage until the line has been checked.
First, call Central Hudson at 1-845-452-2700 and ask for a re-read and a written explanation. If unresolved, ask for a supervisor. If still unresolved, file a complaint with the NY PSC Office of Consumer Services at 1-800-342-3377 or at dps.ny.gov. The PSC investigates at no cost.
Yes. TDD/TTY users can reach Central Hudson at 1-800-635-6315, or dial 711 for the New York State Relay Service. Same operating hours as standard customer service.
Call the anonymous Central Hudson crime hotline at 1-877-728-3465, available 24/7. You can report without giving your name. Energy diversion drives up costs for paying customers and creates real fire-risk hazards.
Central Hudson Gas & Electric Corp. is headquartered at 284 South Avenue, Poughkeepsie, NY 12601. The mailing address for bill payments and general correspondence is the same. The administrative switchboard is 1-845-452-2000.
Keep exploring Central Hudson
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