The insider angle

Three things to clean up before move-day

  • 1.Lock the final meter read. ConEd seals your final bill at the close-day reading. A non-smart meter needs an in-person visit; allow 24 to 72 hours. With a smart meter, the read is remote.
  • 2.Decide what to do with your ESCO contract. Variable-rate ESCO plans usually have no ETF. Fixed-rate plans often do. New York UBP rules require the ESCO to waive the ETF if you are moving outside their service territory; insist on this exception when you call.
  • 3.Give ConEd a forwarding address. If you have a security deposit on file, ConEd refunds the balance with interest by check. Without a forwarding address, the check goes nowhere.

Closing your ConEd account, step by step

1

Three business days out: call ConEd

Dial 1-800-752-6633 or use My Account at coned.com. Give your account number, current address, and exact move-out date.

2

Confirm the final meter read

On a non-smart meter, schedule a meter reader; on a smart meter, the read happens automatically on the close date. Either way, the read seals your final bill.

3

Provide a forwarding address

ConEd mails the final bill and any deposit refund to this address. The final bill arrives roughly 4 to 6 weeks after the meter read.

4

Call your ESCO separately

ConEd does not close your ESCO contract for you. Call the ESCO at least one month before move-out; ask about ETF waivers if you are leaving their territory.

5

Pay the final bill

ConEd nets any deposit + interest first, then sends the balance owed or refund. Pay through My Account, AutoPay, or by mailing a check to: Con Edison, JAF Station, P.O. Box 1702, New York, NY 10116-1702.

6

Keep records

Save your close-out confirmation, the final meter read, and the final bill. If you ever apply for new utility service elsewhere, a clean ConEd close-out helps your credit profile.

Moving within Con Ed territory? Transfer, do not close

If your new home is in ConEd electric or gas territory (NYC + most of Westchester), do not close and reopen. Call 1-800-752-6633 once with both addresses and both dates. ConEd closes the old account and opens the new one in the same call, with no break in payment history.

Have ready:

  • ·Your existing ConEd account number.
  • ·Current address and move-out date.
  • ·New address and move-in date.
  • ·Updated contact phone.

See the moving-in guide for what to expect at the new address.

Moving out of New York entirely

If you are moving out of state, the move-out call is final. Make sure you have:

  • ·A forwarding address that will receive mail for at least 90 days.
  • ·A no-surprise discussion with your ESCO about the ETF (NY UBP rules require the waiver if you are leaving their territory).
  • ·A plan to pay the final bill from your new bank account; AutoPay still works post-move.

Move-out contact

Call Con Edison to close service

Phone: 1-800-752-6633

Online: coned.com (My Account)

Mail final payment: Con Edison, JAF Station, P.O. Box 1702, New York, NY 10116-1702.

Frequently asked questions

At least 3 business days before move-out. The legal minimum is 24 hours, but a few days of buffer prevents a final-bill mishap. If the move-out date changes, call back immediately; ConEd will adjust the close date.

ConEd schedules an automatic meter read on your move-out date for non-smart meters. With AMI (smart) meters, the read is taken remotely. Either way, your final bill bills you through that meter read, not through the calendar month.

Yes, with interest. ConEd applies your deposit to your final balance first; any remainder is mailed as a refund check to the forwarding address you provide. Make sure to update your mailing address during the close-out call.

Possibly. Variable-rate ESCO contracts usually have no ETF. Fixed-rate contracts often charge $50 to $200, sometimes more, if you cancel before the end. Read your ESCO agreement. New York UBP rules require the ESCO to waive the ETF if you are moving outside their service territory; ask them to apply that exception.

Yes. Call 1-800-752-6633 once with both addresses and both dates. ConEd will close the old account and open the new one in the same call. Your account number stays consistent.

Not your problem. Once your close date passes, your account stops billing. If the meter keeps running with no account holder, ConEd pursues the property owner or the new tenant, not you. Your final bill is sealed at the move-out meter read.

Related guides

MOVE IN Moving in Start ConEd service at a new address. MOVING Moving out: electricity The cross-utility electric closing checklist. MOVING Moving out: gas Same drill for the gas side. PAY Bill pay How to settle the final bill. CONTACT Customer service Phone routing + walk-ins. CONEDISON Con Edison hub The utility overview.
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