All National Grid NY numbers, by category
| Category | Region | Phone | Hours |
|---|---|---|---|
| Electric outage (24/7) | Upstate | 1-800-867-5222 | 24/7 |
| Gas emergency (24/7) | Upstate | 1-800-892-2345 | 24/7 |
| Gas emergency (24/7) | NYC | 718-643-4050 | 24/7 |
| Gas emergency (24/7) | Long Island | 1-800-490-0045 | 24/7 |
| Residential customer service | Upstate (electric + gas) | 1-800-642-4272 | Mon-Fri 7 a.m. to 7 p.m. |
| Residential customer service | NYC (gas) | 718-643-4050 | Mon-Fri 7 a.m. to 7 p.m. |
| Residential customer service | LI (gas) | 1-800-930-5003 | Mon-Fri 7 a.m. to 7 p.m. |
| Hearing & speech impaired | Upstate | 1-800-642-4272 ext. 711 | Mon-Fri 7 a.m. to 7 p.m. |
| Hearing & speech impaired | NYC | 711 (NYS Relay) | 24/7 |
| Hearing & speech impaired | LI | 631-755-6660 | Mon-Fri 7 a.m. to 7 p.m. |
| Automated billing (24/7) | Upstate | 1-888-932-0301 | 24/7 |
| Automated billing (24/7) | NYC | 718-643-4050 | 24/7 |
| Automated billing (24/7) | LI | 1-800-930-5003 | 24/7 |
| Pay by card (SpeedPay) | All NY | 1-888-849-4310 | 24/7, service fee applies |
| Payment arrangements / Collections | All NY | 1-800-443-1837 | Mon-Fri 8 a.m. to 8 p.m.; Sat 8 a.m. to 1 p.m. |
| Commercial & industrial accounts | All NY | 1-800-664-6729 | Mon-Fri 8 a.m. to 5 p.m. |
| New gas service installation | All NY | 1-877-696-4743 | Mon-Fri 7:30 a.m. to 8 p.m.; Sat 7:30 a.m. to 5 p.m. |
| Property damage claims | Upstate (315) | 315-428-6536 | Mon-Fri 8 a.m. to 4:30 p.m. |
| Property damage claims | Upstate (non-315) | 315-428-6267 | Mon-Fri 8 a.m. to 4:30 p.m. |
| Property damage claims | NYC + LI | 631-348-4115 | Mon-Fri 8 a.m. to 4:30 p.m. |
| Dig Safe (call before digging) | All NY | 1-800-962-7962 | 24/7 (not a National Grid number) |
3 tips for getting through on the phone
- ·Have your account number ready. The first thing the agent asks is account number plus zip code. Bills show the number in the top right; the online portal also displays it.
- ·Tuesday to Thursday mornings are quietest. Mondays after a weekend storm get queue waits of 30 minutes upstate.
- ·The automated 24/7 lines handle bill pay and outage reports when the human queue is closed. Use them.
Frequently asked questions
Upstate only: 1-800-867-5222. NYC outages go to Con Edison; Long Island goes to PSEG Long Island.
For most New York residential customers, 1-800-642-4272 covers it. NYC and LI gas customers have their own regional numbers (above table).
Yes, with a bank account through the regional automated line. Card payments via SpeedPay carry a service fee.
1-800-664-6729, Mon-Fri 8 a.m. to 5 p.m.
18 deregulated jurisdictions
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