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National Grid Phone Numbers in New York


Looking to speak to someone from National Grid? You've come to the right place! Whether it's to talk to a customer service representative or to report an outage, we've compiled the numbers you need to get in touch with National Grid in New York.

National Grid's main customer service phone numbers are 1-800-642-4272 for upstate New York customers, 718-643-4050 for customers in Metro New York, and 1-800-930-5003 for Long Island and the Rockaways customers calling within the tri-state area.

Emergency Phone Numbers

Natural Gas Emergencies

Leave your home immediately and get to a safe place, before call one of the following numbers, which are all available 24/7:

  • Long Island and the Rockaways: 1-800-490-0045
  • Metro New York: 1-718-643-4050
  • Upstate New York: 1-800-892-2345

Power Outages

Call 1-800-867-5222 to report a power outage. This number is available 24-7

Customer Service Numbers

Looking to Activate Service?If you are moving to the National Grid service area, call us at phone currently not available to start service in minutes!

If you purchase electricity from Natural Grid, you can contact the utility for all of your questions relating to customer service, including billing. However, if you purchase energy from an alternate Energy Supply Company (ESCO), you should contact them directly for your billing and customer service concerns.

National Grid customer service is available from 7:00 a.m. to 7:00 p.m., Monday to Friday. The customer service number for National Grid depends on your region:

New York Region Customer Service Number Hearing &Speech Impaired Number
Long Island and the Rockaways

1-800-930-5003 (Tri-state area),

or 631-755-6200

Metro New York 718-643-4050 711
Upstate New York 1-800-642-4272 1-800-642-4272 ext. 711

Bill Pay Phone Number

In order to pay your bill over the phone, you will need to call Western Union's SpeedPay service, available at 1-888-849-4310. Please note that SpeedyPay charges a $2.25 fee to use this service, and that the maximum payment allowed per transaction is $600.

Payment Assistance

Call 1-800-443-1837 to make a special payment arrangement if you think that you cannot make a bill. Payment assistance is open from 8:00 a.m. to 8:00 p.m., Monday through Friday, and on Saturdays from 8:00 a.m. to 1:00 p.m..

Bill Credit Phone Number

The phone number for collections and credit services is 1-800-443-1837. The business hours are Monday through Friday from 7:00 a.m. to 9:00 p.m., and Saturdays from 7:00 a.m. to 5:00 p.m.

Property Damage Claims Phone Numbers

Service Phone Number Open Hours
Property Damage Claims From inside the 315 area code: 1-315-428-6536
From a non-315 area code: 1-315-428-6267
Mon - Fri, 8:00 a.m. – 4:30 p.m.

National Grid Offices

You can visit a National Grid office location in person to ask questions about bills, service, or resolve any other concernsyou may have. Please note that their hours are from 9:00 a.m. to 5:00 p.m., Monday through Friday. The phone numbers for National Grid's customer service locations are:

  • Downtown Brooklyn: 718-403-2000
  • Brownsville: 718-643-4050

Find more detailed contact information for National Grid.

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