24/7 emergency lines (call these first)
Electric outage (upstate)
1-800-867-5222Upstate NY only. Downstate electric outages go to Con Edison in NYC or PSEG Long Island.
Gas emergency (upstate)
1-800-892-2345If you smell gas, leave the building first; do not flip switches; then call.
Gas emergency (NYC)
718-643-4050Brooklyn, Queens, Staten Island. Same number for general NYC customer service.
Customer service by region (Mon-Fri, 7 a.m. to 7 p.m. ET)
| Region | Customer service | Hearing & speech impaired | En español |
|---|---|---|---|
| Upstate NY (Buffalo, Syracuse, Albany) | 1-800-642-4272 | 1-800-642-4272 ext. 711 | 1-800-930-5003 |
| NYC (Brooklyn, Queens, Staten Island gas) | 718-643-4050 | 711 | 718-643-4050 |
| Long Island + Rockaways (gas) | 1-800-930-5003 | 631-755-6660 | 1-800-930-5003 |
24/7 automated lines accept bill pay and outage reports outside office hours: upstate 1-888-932-0301, LI/Rockaways 1-800-930-5003, NYC 718-643-4050.
Specialty desks: which number for which job
| Reason for the call | Phone | Region / hours |
|---|---|---|
| Payment arrangement or Credit & Collections | 1-800-443-1837 | Mon-Fri 8 a.m. to 8 p.m.; Sat 8 a.m. to 1 p.m. |
| Pay by card (Western Union SpeedPay) | 1-888-849-4310 | 24/7 automated; service fee applies |
| Commercial & industrial accounts | 1-800-664-6729 | Mon-Fri 8 a.m. to 5 p.m. |
| New gas service installation | 1-877-696-4743 | Mon-Fri 7:30 a.m. to 8 p.m.; Sat 7:30 a.m. to 5 p.m. |
| Property-damage claims (upstate) | 315-428-6536 | Mon-Fri 8 a.m. to 4:30 p.m. |
| Property-damage claims (NYC / LI) | 631-348-4115 | Mon-Fri 8 a.m. to 4:30 p.m. |
| Dig Safe (call before digging) | 1-800-962-7962 | 24/7 (not a National Grid number) |
| New gas pipe outside the home | 631-348-6150 | NYC / Long Island |
| Meter upgrade (LI) | 516-545-5682 | Long Island |
| Plumber hotline (NYC) | 718-270-0220 | Metro NY |
Mailing addresses by region
Upstate NY correspondence
National Grid
Customer Service Center C-3
300 Erie Boulevard West
Syracuse, NY 13202-4250
NYC correspondence
National Grid
One Metrotech Center, 16th floor
Brooklyn, NY 11201
LI correspondence
National Grid
PO Box 11791
Newark, NJ 07101-4791
Bill payments (all regions)
National Grid, P.O. Box 11742, Newark, NJ 07101-4742
Walk-in customer service offices (NYC)
| Location | Address | Phone |
|---|---|---|
| Downtown Brooklyn | 1 Metrotech Center, Brooklyn, NY 11201 | 718-403-2000 |
| Brownsville | 1535 Pitkin Ave, Brooklyn, NY 11212 | 718-643-4050 |
| Jamaica (Queens) | 89-67 162nd Street, Jamaica, NY 11432 | — |
| Staten Island | 2031 Forest Avenue, Staten Island, NY 10303 | — |
Mon-Fri 9 a.m. to 5 p.m. for all NYC offices. National Grid does not operate walk-in offices in upstate New York; the Syracuse Erie Boulevard address is mail-only.
Frequently asked questions
Leave the building first; do not flip switches; do not use a phone indoors. Once outside, call 1-800-892-2345 upstate, 718-643-4050 in NYC, or 1-800-490-0045 on Long Island. If anyone is hurt, call 911 first.
Only upstate is National Grid for electricity, at 1-800-867-5222. NYC power outages go to Con Edison; Long Island goes to PSEG Long Island.
Online account, free, instant. Card with fee: SpeedPay at 1-888-849-4310.
Yes. NYC media line 718-403-2503; LI media line 516-545-5052 during business hours, after-hours line 516-545-4030. These are not customer service.
Related National Grid guides
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
