National Grid Contact Information in New York State

Whether it's for an emergency, a billing or payment concern, a question about your service, or for any other reason, find all the information you need to reach National Grid in New York state here.

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Natural Gas Emergencies

If you experience or witness a natural gas emergency, leave your home immediately and get to a safe place before calling one of the following numbers, which are available 24/7:

  • Long Island and the Rockaways: 1-800-490-0045
  • Metro New York: 1-718-643-4050
  • Upstate New York: 1-800-892-2345

Power Outages

In the case of a power outage in the National Grid service area, call 1-800-867-5222, 24 hours a day, 7 days a week. You can also report outages online.

Customers in Metro New York should call Con Edison at 1-800-752-6633 to report an outage, and customers in Long Island/Rockaways should call PSEG Long Island at 1-800-490-0075 for outages

Customer Service

Looking to Activate Service?If you are moving to the National Grid service area, call us at 347-410-8789 to start service in minutes!

You can contact National Grid for your all of customer service needs, such as billing questions, service start/stop requests and electricity (upstate New York customers) or gas service (all National Grid customers) issues at the following numbers. National Grid customer support hours are from 7:00 a.m. to 7:00 p.m., Monday to Friday:

New York Region Customer Service Number Hearing & Speech Impaired Number En Español
Long Island and the Rockaways 1-800-930-5003 631-755-6660 1-800-930-5003
Metro New York 718-643-4050 711 718-643-4050
Upstate New York 1-800-642-4272 1-800-642-4272 ext. 711 1-800-930-5003

Depending on where you live, you may be able to visit a National Grid customer service office. You can find the addresses for National Grid customer support centers at the bottom of this page.

Automated Service for Natural Gas and Electricity Accounts

To find out more information about National Grid services, you can reach their automated customer support lines at:

  • 1-888-932-0301: Upstate New York
  • 1-800-930-5003: Long Island/Rockaways
  • 718-643-4050: Metro New York

This service is available 24 hours a day, seven days a week, 365 days a year.

National Grid Mailing Addresses

Upstate New York Mailing Addresses

General Correspondence Bill Payment
National Grid
Customer Service Center C-3
300 Erie Boulevard West
Syracuse, NY 13202-4250
National Grid
P.O. Box 11742
Newark, NJ 07101-4742

New York City Mailing Addresses

General Correspondence Bill Payment
National Grid – customer correspondence
One Metrotech Center, 16th floor
Brooklyn, NY 11201
National Grid
P.O. Box 11742
Newark, NJ 07101-4742

Mailing Addresses for Long Island and the Rockaways

General Correspondence Bill Payment
National Grid
PO Box 11791
Newark, NJ 07101-4791
National Grid
PO Box 11791
Newark, NJ 07101-4791

Natural Gas Service Additional Contacts

Long Island & the Rockaways

If you are looking for more information about installing new natural gas service (or to request new gas service), you can call 1-877-696-4743 between the hours of 7:30 a.m. to 8:00 p.m. from Monday to Friday, or on Saturday from 7:30 a.m. to 5:00 p.m.

If you would like to request your service be turned on or turned off, call 1-800-930-5003, at least 24 hours before the date/time you would like the service start/stop to happen.

If you are in the process of having a new gas pipe installed outside your home, call 631-348-6150 for any questions or concerns.

Call 516-545-5682 for information about or to request an upgrade to your meter.

Metro New York

Call 1-877-696-4743 to request new natural gas service installation, or for more information. Office hours are 7:30 a.m. to 8:00 p.m. from Monday to Friday, and Saturday from 7:30 a.m. to 5:00 p.m. If you are in the process of having a new gas pipe installed outside your home, call 631-348-6150 for questions or concerns. Call 718-270-0220 if you would like to relocate gas service or a gas meter.

National Grid has a plumber's hotline for metro New York, available at 718-270-0220.

Bill Payment

Bill Pay OptionsFind a full list of different ways to pay your National Grid bill

To pay your electricity or gas bills over the phone using a credit/debit card, call the SpeedPay service at Western Union. Note that there is a fee to use this service. The phone number for SpeedyPay is 1-888-849-4310.

You can also pay your bill over the phone (payment from your checking/savings account) by calling National Grid's customer service line:

  • 1-888-932-0301: Upstate New York
  • 1-800-930-5003: Long Island/Rockaways
  • 718-643-4050: Metro New York

National Grid has some customer service locations that accept payments. You can find the addresses for them at the bottom of this page.

Payment Assistance

Get in touch with National Grid you are having difficulty paying your bill and think that you may not be able to make a payment. You may be able to find a payment plan or payment arrangement that works for you.

To get in touch with National Grid Payment Arrangements, call 1-800-443-1837, between the hours of 8:00 a.m. and 8:00 p.m. (Monday to Friday), or between 8:00 a.m. and 1:00 p.m. on Saturdays.

Call National Grid's Credit and Collections Department if you have received a final warning notice of an upcoming disconnection or termination. The number to reach Credit & Collections is the same as for Payment Arrangements: 1-800-443-1837. The department is open Monday through Friday from 7:00 a.m. to 9:00 pm, and Saturdays from 7:00 a.m. to 5:00 pm.

You can call Western Union SpeedPay at 1-888-849-4310 to quickly make a payment by credit card. Note that SpeedyPay charges a fee for this service

Claims Contact Information

Call National Grid's Claims department for questions or concerns about damaged property after National Grid work. The office is open from Monday to Friday, 8:00 a.m. to 4:30 p.m. (closed weekends and holidays).

The exact number to call depends the area from where you are calling:

  • 315-428-6536 for upstate New York customers
  • 631-348-4115 for New York City customers
  • 631-348-4115 for customers in Long Island & the Rockaways

Digging & Tree Trimming

Dig Safe

If you are doing some work around your home or business that involves excavation or digging, it is a good idea to notify Dig Safe and to ensure that it is safe to do so and that there are no underground infrastructures underneath your poperty.

Call Dig Safe at 1-800-962-7962 to find out more. There are customer service representatives available 24 hours a day, seven days a week, 365 days a year.

Note that Dig Safe for digging questions is not a National Grid number.

Tree Trimming

As the electricity delivery utility company for upstate New York, National Grid is responsible for operating and maintaining the wires that bring electricity to your home. Sometimes they will need to trim trees that are near poles and wires. To report a tree that needs trimming, or for more information, upstate New York customers can call 1-800-642-4272. New York City customers will need to contact Con Edison, and Long Island/Rockaways customers should call PSEG Long Island.

Industrial & Commercial Business Questions

National Grid's specialized industrial and commerical business line is available from 8:00 a.m. – 5:00 p.m. (Mon-Fri) at 1-800-664-6729.

Media Inquiries

During regular business hours (Monday to Friday, 9:00 a.m. to 5:00 p.m.), call 1-516-545-5052 for National Grid in Long Island & the Rockaways, 1-718-403-2503 for New York City, . After regular business hours call 1-516-545-4030

National Grid Offices

Want to discuss service, bill payment, or other issues in person? No problem! National Grid has a number of customer service locations ready to help you out.

New York City

Location Address Hours Phone Number
Downtown Brooklyn 1 Metrotech Ctr, Brooklyn, NY 11201 9:00 a.m. - 5:00 p.m. (Monday to Friday) 718-403-2000
Brownsville 1535 Pitkin Ave, Between Saratoga Ave & Strauss St, Brooklyn, NY 11212 718-643-4050
Queens 89-67 162 Street, Jamaica, NY 11432  
Staten Island 2031 Forest Avenue, Staten Island, NY 10303  

Upstate New York

National Grid does not have any customer service centers in the upstate New York area. Your best bet for contacting customer support is to call National Grid customer service at 1-800-642-4272, or to contact them online through your online National Grid account.

Long Island and the Rockaways

Customer Support Locations
Location Address Hours
Bellmore 2400 Sunrise Highway, Bellmore, NY 11710 8:30 a.m. - 5:00 p.m. (Monday to Friday)
Brentwood 1650 Islip Avenue, Brentwood, NY 11717
Hewlett 455 Mill Road, Hewlett, NY 11557
Payment Centers (all open from 8:30 a.m. to 5:00 pm, Monday through Friday)
Location Address
Bridgehampton Montauk Highway, Bridgehampton, NY 11932
Coram 2045 Route 112, Coram, NY 11727
Hicksville 175 E. Old Country Road, Hicksville, NY 11801
Melville 5 Park Drive, Melville, NY 11747
Patchogue 460 E. Main Street, Patchogue, NY 11772
Riverhead 117 Doctor's Path, Riverhead, NY 11901
Roslyn Heights 250 Willis Avenue, Roslyn Heights, NY 11577
West Babylon/Lindenhurst 479 Park Avenue, Lindenhurst, NY 11757

New York City

Location Address Hours Phone Number
Downtown Brooklyn 1 Metrotech Ctr, Brooklyn, NY 11201 9:00 a.m. - 5:00 p.m. (Monday to Friday) 718-403-2000
Brownsville 1535 Pitkin Ave, Between Saratoga Ave & Strauss St, Brooklyn, NY 11212 718-643-4050
Queens 89-67 162 Street, Jamaica, NY 11432  
Staten Island 2031 Forest Avenue, Staten Island, NY 10303