~233K
NY electric customers
3
NY counties served
~28¢
Typical all-in ¢/kWh
1899
Founded (Nyack, NY)
Contact Orange & Rockland
Residential customer service
1-877-434-4100Monday to Friday, 8 a.m. to 7 p.m. ET (excluding holidays)
Headquarters
One Blue Hill Plaza
Pearl River, NY 10965
Utility fact sheet
- Legal name
- Orange and Rockland Utilities, Inc.
- Type
- Investor-owned utility
- Parent
- Consolidated Edison, Inc.
- Ticker (parent)
- NYSE: ED
- NY electric customers
- ~233,000
- NY counties
- Rockland, Orange, Sullivan
- Retail choice?
- Yes (supply only)
- Regulator
- NY PSC + FERC
- Grid operator
- NYISO (Zones G & H)
Quick actions
-
1
Start or stop service
Call 1-877-434-4100 at least 3 business days before your move date. Have address, move date, and SSN or photo ID ready.
-
2
Manage your account
Sign in to My Account at oru.com for billing, paperless statements, outage reporting and budget billing enrolment.
-
3
Shop the supply half
Compare ESCO offers against O&R\'s default service rate on the NY PSC Power to Choose tool. Look out for the April 2026 ESCO settlement protections.
O&R inside the ConEd family
Orange & Rockland has been a subsidiary of Consolidated Edison, Inc. (NYSE: ED) since 1999, when the holding company acquired it for about $790 million. ConEd of New York covers New York City and Westchester. O&R covers the suburbs and rural towns west of the Hudson River. Two separate operating utilities, one corporate parent.
Here is the part most people miss: your O&R delivery rate is not the same as a ConEd customer\'s. Each subsidiary files its own multi-year rate plan with the NY PSC under its own tariff. The capital structure is shared at the holding-company level, but the cost of service that ends up on your bill is calculated for O&R\'s 233,000 NY customers and its specific suburban-rural grid. That is why an O&R bill in Spring Valley looks different from a ConEd bill in the Bronx, even though the holding company is the same.
Wholesale-side, both utilities sit inside the NYISO footprint. O&R buys energy for default-service customers through PSC-approved auctions, the same model ConEd uses, but cleared separately for the O&R territory.
In one sentence
O&R and ConEd are siblings, not the same company. Same investor in Wall Street terms, different rate sheet on your kitchen counter.
The O&R tri-state footprint, and why this page is NY only
The O&R brand covers three states under three different regulators. Each piece is a separate legal entity with its own tariff. This page covers only the New York piece.
New York (this page)
~233K
Orange and Rockland Utilities, Inc. Electric and gas. Rockland, Orange and Sullivan counties. Regulator: NY PSC.
New Jersey
~80K
Rockland Electric Company (RECO). Electric only. Bergen, Passaic and Sussex counties. Regulator: NJ BPU.
Pennsylvania
~5K
Pike County Light & Power. Electric and gas. Pike County (Milford area). Regulator: PA PUC.
All three subsidiaries roll up to Consolidated Edison, Inc. at the holding-company level. Customers in NJ or PA should consult their own state regulator\'s consumer pages, not this NY-specific guide.
The 2025 O&R rate case, in plain English
In 2025 the NY PSC approved O&R\'s multi-year electric and gas delivery rate plan. That order set how much O&R can charge to maintain poles, wires, substations, gas mains and meters, and to fund grid hardening against the storms that increasingly batter the lower Hudson Valley. Like every recent NY rate case, the increases were phased in over multiple rate years rather than landing in a single jump.
What the rate case covers, what it does not
Covered (delivery)
- · Distribution and transmission per-kWh charges;
- · Customer charge (the flat monthly fee);
- · Grid modernization and storm hardening riders;
- · Energy efficiency and electrification programs.
Not covered (supply)
- · The kWh price for default service;
- · The price you pay an ESCO if you have switched;
- · NYISO wholesale capacity and energy prices;
- · Riders pass-through such as system benefits.
Bottom line for households: the supply half of your bill moves on its own schedule, set by PSC-approved auctions or by your chosen ESCO contract. The delivery half is governed by the 2025 rate plan and steps up on the rate-year anniversary. If your bill jumped, check whether it was the supply line, the delivery line, or both — they will be listed separately.
5 things every O&R customer should know
Switching never changes the wires
If you switch to an ESCO, O&R still owns the poles, meter and gas main. The outage number stays the same. The bill format can change (one combined bill, or two bills) depending on your supplier.
Your supply price changes monthly by default
O&R default-service supply is procured through PSC-approved auctions and resets on a rolling schedule. If you want a fixed price for 12 or 24 months, an ESCO contract is the lever.
The April 2026 ESCO settlement protects you
The NY PSC\'s 2026 ESCO settlement requires residential ESCO offers to either beat a benchmark rate or be a guaranteed-renewable product. Door-to-door pitches that promise vague savings are no longer allowed.
Budget Billing levels seasonal swings
O&R\'s Budget Billing averages 12 months of usage so winter heating and summer cooling stop dragging the monthly figure up and down. It does not change the total you pay over the year, only the shape.
HEAP can pay part of the bill
New York\'s Home Energy Assistance Program (the federal LIHEAP dressed up as HEAP) offers a regular benefit, an Emergency benefit and Heating Equipment Repair / Replacement help. Apply through your county DSS.
Storm outages are a real risk
The lower Hudson Valley sits in a high-tree-canopy belt that is regularly hit by nor\'easters and remnants of tropical systems. Sign up for O&R outage alerts and keep a charged power bank for the inevitable multi-day outage windows.
Dive deeper into O&R
Dedicated guides for the questions that need more space than a hub page.
Moving out of O&R territory
How to close your O&R account, set the final read date, and avoid lingering charges after move-out day.
Rates & tariffs
The current Service Classifications (SC-1 for residential, others), the customer charge, and how delivery costs are calculated.
Sample bill walkthrough
An annotated O&R bill, line by line, with the supply / delivery split and every rider explained.
Understanding your bill
Plain-English breakdown of every charge, including the customer charge, the merchant function charge, and the System Benefits Charge.
5 expensive mistakes O&R customers make
Each one is a real pattern observed in NY consumer complaints to the PSC. Each one is avoidable.
Mistake 1 of 5
Signing the door-to-door pitch without reading the contract
A salesperson at the door promises savings. The customer signs. The first bill is fine. Months 3 through 12 are 30 to 50 percent more than O&R default service because the offer is a variable rate that drifts upward.
The fix: never sign at the door. Take the offer name, go to the NY PSC Power to Choose tool, and compare against O&R\'s current default rate. The April 2026 ESCO settlement now bars the worst of these tactics for residential customers.
Mistake 2 of 5
Ignoring the customer charge when comparing offers
Customers fixate on the ¢/kWh number and forget the flat monthly customer charge set by O&R\'s rate case. A low-usage household pays that charge no matter what. At low usage, the per-kWh number is almost irrelevant.
The fix: if you use under 300 kWh a month, focus on the flat charge plus delivery before chasing supply discounts. Switching ESCOs cannot change the customer charge.
Mistake 3 of 5
Confusing the O&R bill with a ConEd bill
A customer who moved from NYC to Rockland County tries to log into their old coned.com account or calls the ConEd 800 number to set up service. Different utility, different account, different number. Same parent, but the corporate plumbing does not transfer.
The fix: O&R service is set up at oru.com on 1-877-434-4100. ConEd cannot start your O&R service.
Mistake 4 of 5
Waiting until disconnection to ask for help
By the time the shutoff notice arrives, you have lost most of your options. HEAP is a months-long enrolment. Deferred payment agreements work best when negotiated before arrears compound. The bigger the balance, the harder the catch-up.
The fix: call O&R at 1-877-434-4100 the first month you cannot pay in full and apply to HEAP at otda.ny.gov/programs/heap as soon as the season opens.
Mistake 5 of 5
Skipping the final-meter read at move-out
A customer moves and assumes the new occupant\'s account closes their service. O&R keeps billing the old name until someone calls to close it. Months later, the customer finds a collection notice for usage at an address they no longer live at.
The fix: call O&R 3 business days before you move and request a final meter read on your move-out date. Keep the confirmation number. See the moving out guide.
Frequently asked questions
No, and yes. Orange & Rockland Utilities, Inc. (O&R) is a wholly-owned subsidiary of Consolidated Edison, Inc. (NYSE: ED), the same holding company that owns Con Edison of New York. Both file separate rate cases with the NY PSC under their own legal names and tariffs. That means your O&R delivery rate is not the same as a ConEd customer's in New York City, even though the parent is identical and many corporate functions are shared.
Not quite. This page covers the New York footprint only (Rockland, Orange and Sullivan counties). The northern New Jersey customers in Bergen, Passaic and Sussex counties are served by Rockland Electric Company (RECO), a separate O&R subsidiary regulated by the NJ Board of Public Utilities with its own tariffs. The small Pike County, Pennsylvania territory is served by Pike County Light & Power, regulated by the PA PUC. Same parent, three regulators, three rate sheets.
Yes. New York has had retail electric and gas choice since 1998. O&R remains the wires-and-meter company and bills you the delivery half no matter what. For supply, you can stay on O&R's default service or switch to any ESCO licensed by the NY PSC. After the April 2026 PSC ESCO settlement, residential ESCO offers must either beat a benchmark price or be a guaranteed-renewable product — a useful protection when you shop.
O&R's 24/7 electric emergency line is 1-877-434-4100. If a wire is on the ground, someone is hurt, or you smell smoke, call 911 first and then O&R. You can also report outages from the O&R outage map at oru.com.
Leave the building immediately. Do not flip switches, light matches or use a phone inside. Once outside and at a safe distance, call O&R's 24/7 gas emergency line at 1-800-533-5325 (1-800-533-LEAK) or dial 911.
Bundled all-in (supply + delivery + taxes) residential bills in O&R's New York territory run roughly 28 ¢/kWh, close to the New York state average of 28.55 ¢/kWh reported by the EIA for March 2026. Downstate suburban grids (O&R, ConEd, PSEG-LI) sit above upstate utilities (NYSEG, RG&E, National Grid) because of higher distribution costs and capacity prices in NYISO Zones G and H.
Call O&R at 1-877-434-4100 before service is at risk to set up a deferred payment agreement. New York also runs HEAP, the state branding of federal LIHEAP, with the regular benefit, an Emergency benefit and a Heating Equipment Repair/Replacement benefit. Apply through your local Department of Social Services or at otda.ny.gov/programs/heap.
In 2025 the NY PSC approved a multi-year electric and gas delivery rate plan for O&R, lifting the delivery portion of typical residential bills. That rate case affects delivery, not supply — the supply line you see is set separately, either by O&R's default service auction or by your chosen ESCO. The two halves of the bill move on independent schedules.
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