Contact Orange & Rockland Utility in New York State
We detail how to get in touch with Orange & Rockland in New York based on your needs, whether via telephone, mail, or in person.
Customer Service
If you have questions about your service, have concerns about bill payment, and more, you can contact Orange & Rockland customer service at the following numbers:
| Customer Service Type | Telephone Number | Hours |
|---|---|---|
| Customer Service in English & Español | 1-877-434-4100 | 8:00 AM – 7:00 PM, Monday to Friday (excluding holidays) |
| Customer Service in other Languages - Interpreter Available | 1-877-434-4100, then select 0 | 8:00 AM – 7:00 PM, Monday to Friday (excluding holidays) |
| Hearing & Speech Impaired - Using Teletypewriter (TTY) | 711 | 8:00 AM – 7:00 PM, Monday to Friday (excluding holidays) |
Emergency Numbers
In the case of a natural gas or electricity emergency, leave your home immediately and get to a safe place before calling one of Orange & Rockland's emergency lines 24/7, or you can simply call 911. For an electricity outage, you do not need to leave your home.
| Emergency | Telephone Number |
|---|---|
| Gas Emergencies | 1-800-533-LEAK (5325) |
| Electric Emergencies, including outages | 1-877-434-4100 |
Contact Orange & Rockland Utility by Mail
You can reach Orange & Rockland by post at the following address:
Orange & Rockland
390 W. Route 59
Spring Valley, NY 10977
You can email Orange & Rockland utility using a contact form on their website for a number of needs including starting and terminating electricity and gas service, updating account information, and enrolling in online billing.
Visit Orange & Rockland in Person
Want to discuss billing, service, or other issues with a Orange & Rockland technician in person? You can visit Orange & Rockland at one of the following office locations, which are open from 8:00 AM – 4:30 PM, Monday to Friday (holidays excluded).
| City | Address |
|---|---|
| Spring Valley | Spring Valley Operations Center 390 W. Route 59 Spring Valley, NY |
| Monroe | Blooming Grove Operations Center 500 Route 208 Monroe, NY |
| Port Jervis | Port Jervis Business Office 15 Jersey Avenue Port Jervis, NY |