Contact Orange & Rockland Utility in New York State

We detail how to get in touch with Orange & Rockland in New York based on your needs, whether via telephone, mail, or in person.

Customer Service

If you have questions about your service, have concerns about bill payment, and more, you can contact Orange & Rockland customer service at the following numbers:

Customer Service Type Telephone Number Hours
Customer Service in English & Español 1-877-434-4100 8:00 AM – 7:00 PM, Monday to Friday (excluding holidays)
Customer Service in other Languages - Interpreter Available 1-877-434-4100, then select 0 8:00 AM – 7:00 PM, Monday to Friday (excluding holidays)
Hearing & Speech Impaired - Using Teletypewriter (TTY) 711 8:00 AM – 7:00 PM, Monday to Friday (excluding holidays)

Emergency Numbers

In the case of a natural gas or electricity emergency, leave your home immediately and get to a safe place before calling one of Orange & Rockland's emergency lines 24/7, or you can simply call 911. For an electricity outage, you do not need to leave your home.

Emergency Telephone Number
Gas Emergencies 1-800-533-LEAK (5325)
Electric Emergencies, including outages 1-877-434-4100

Contact Orange & Rockland Utility by Mail

You can reach Orange & Rockland by post at the following address:

Orange & Rockland
390 W. Route 59
Spring Valley, NY 10977


You can email Orange & Rockland utility using a contact form on their website for a number of needs including starting and terminating electricity and gas service, updating account information, and enrolling in online billing.

Visit Orange & Rockland in Person

Want to discuss billing, service, or other issues with a Orange & Rockland technician in person? You can visit Orange & Rockland at one of the following office locations, which are open from 8:00 AM – 4:30 PM, Monday to Friday (holidays excluded).

City Address
Spring Valley Spring Valley Operations Center
390 W. Route 59
Spring Valley, NY
Monroe Blooming Grove Operations Center
500 Route 208
Monroe, NY
Port Jervis Port Jervis Business Office
15 Jersey Avenue
Port Jervis, NY
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