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Pay your Orange & Rockland bill

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To pay your Orange & Rockland electricity or gas bills, there are different options to suit your preference.

Automatic bill payment

You can pay using Automatic Bill Payment (ABP) for your bill to be paid automatically every month.

  Automatic Bill Payment
Description Automatic Bill Payment is the easiest way to pay your bill. The amount due is automatically withdrawn before the bill due date.
Payment amount The full amount owed. The current bill and any outstanding fees.
Payment frequency Once every billing period
Payment date 10 days after the bill is sent to you (before the payment deadline).
Plan expiration The plan ends when you cancel (no fees to sign-up or cancel).
Time for plan to be in place Up to 1 billing period to be put in place.

One-time online payments

One-time online payments Description Charge Late payment fee
Pay by credit or debit card Pay by credit or debit card $4.24 fee 1.5% of the outstanding balance

Other ways to pay your bill

On your bank website Many banks offer the possibility to pay your bills through their website. Visit your online banking service or call you bank for more information
By phone 1-877-673-9729 (24/7 service). You can pay with your credit/debit card (with a fee), or with your checking or savings account, free of charge.
Pay in person You can pay in person by going to a walk-in payment center. You can pay by cash, check or credit card. Walk-in payment centers are listed in the table below, in the Pay in person section.
Pay by mail Include your check or money order, along with the paper bill stub. Write your Orange & Rockland account number on your check, and make your check out to Orange & Rockland. Send letter to: Electricity and Gas payments, Orange & Rockland P.O. Box 1005 Spring Valley, NY 10977

Pay in person locations

Here are all the locations in NY where you can pay your Orange & Rockland bill in person. No charge will apply for payments made in these offices.

City Name & Address Hours Phone Number
Blooming Grove Orange & Rockland, 500 Route 208 Mon-Fri: 8am-4:30pm 1-877-434-4100 (toll free)
Garnerville D.I.Y. Frozen Yogurt, 124 East Ramapo Road Mon-Fri: 9am-9pm, Sat: 9am-6pm, Sun: 10am-3pm 845-553-9228
Garnerville Schultz Pharmacy, 150 W Railroad Avenue Mon-Fri: 9am-6pm, Sat: 9am-3pm 845-429-5075
Hillcrest Universal Check Cashing, 310 North Main Street Mon-Fri: 8:30am-5:30pm, Sat: 8:30am-2:30pm 845-425-2267
Kiryas Joel Kiryas Joel Social Service Org, 2 Garfield Road Mon-Fri: 9am-5pm 845-783-7656
Kiryas Joel Village of Kiryas Joel 51 Forest Road Mon-Fri: 9am-5pm 845-783-8300
Middletown Catskill Hudson Bank 731 Route 211 East Mon-Fri: 8:30am-4:30pm, Sat: 9am-12pm 845-692-2265
Middletown F&J Communications 98 North Street Mon-Sat: 9am-7pm, Sun: 10am-4pm 845-343-8999
Middletown United Check Cashing 126 Dolson Avenue Mon-Wed: 9am-6pm, Thu-Fri: 9am-7pm, Sat: 9am-1:30pm 845-344-2644
Middletown United Check Cashing 400 Route 211 East Mon-Wed: 9am-6pm, Thu-Fri: 9am-7pm, Sat: 9am-1:30pm 845-344-2600
Monroe Orange & Rockland 500 Route 208 Mon-Fri: 8am-4:30pm 1-877-434-4100 (toll free)
Nanuet United Check Cashing 76 East Route 59 Mon-Fri: 8am-8pm, Sat: 9am-5pm 845-507-0150
Nyack David's Check Cashing 294 Main Street Mon-Fri: 8:30am-9pm, Sat-Sun: 9am-5pm 845-358-5652
Pomona Colonel's Deli 25A Old Route 202 Mon-Sat: 5:30am-11pm, Sun: 5:30am-10pm 845-354-2234
Port Jervis Orange & Rockland 15 Jersey Avenue Mon-Fri: 8am-4:30pm 1-877-434-4100 (toll free)
Sloatsburg Haas Pharmacy 63 Orange Turnpike Mon-Fri: 9am-7pm, Sat: 9am-6pm, Sun: 9am-5pm 845-753-9675
Spring Valley David's Check Cashing 205 Route 59 Mon-Fri: 8:30am-9pm, Sat-Sun: 9:00am-5pm 845-352-4888
Spring Valley Hillcrest Pharmacy 286 N. Main Street Mon-Fri: 9:30am-8pm, Sat: 9:30am-7pm 845-356-7300
Spring Valley N S Service Center 25 Allik Way – Suite 101 Mon-Thur: 9am-6pm, Fri: 9am-12pm Sun: 10am-5pm 845- 354-6772
Spring Valley Orange & Rockland 390 West Route 59 Mon-Fri: 8am-4:30pm 1-877-434-4100 (toll free)
Spring Valley Rockland Pawn Brokers, Inc. 86 Route 59 Mon-Thur: 10am-7pm, Fri: 10am-3pm Sun: 11am-5pm 845-356-4653
Suffern LSL Multiservices Shop & Travel 94 Orange Avenue Mon-Fri: 9am-7pm, Sat: 9am-6pm 845-369-7003
Walden Country Food & Convenience Store 35 East Main Street Mon-Fri: 5am-10pm, Sat-Sun: 6am-10pm 845-778-3702
Warwick Akin's Pharmacy 33 Main Street Mon-Fri: 9am-9pm, Sat: 9am-6pm Sun: 9am-5pm 845-986-4581
West Haverstraw David's Money Centers of Rockland 57-59 Route 9W South Mon-Fri: 8:30am-9pm, Sat-Sun: 9am-5pm 845-429-4941

Other solutions to help you pay your bill

Budget billing

Budget plan enables you to spread out your bill equally over the year. Orange & Rockland will estimate your energy usage over the whole year, and spread out the payments equally, so that even though both the price of electricity and your consumption will change every month, you will be paying the same amount. To find out more about this, go to our Orange & Rockland Budget Billing page.

Payment assistance programs

There are various payment assistance programs for people who have difficulty in paying their bill due to low income, medical difficulties, or for other reasons:

  • Home Energy Assistance Program (HEAP): this is a federal grant program which helps eligible customers in paying for energy costs, repairs and weatherization. Customers may receive either a regular monthly payment, or an emergency one-time payment. For the 2014 - 2015 period, the funds opened November 17, 2014, and closed on March 27, 2015. The Department of Social Services will accept applications on or after those dates.

Paperless billing

If you care about the environment, you can apply for paperless billing. Instead of receiving your bill through the postal service, you will receive it by email. The advantage is that you can access it anywhere you are connected to the internet.

Third Party Notification

Third party notifications allow you to choose a friend, family member, or work colleague to receive reminders of past-due amounts, as well as warnings of final disconnect for non payment of your previous outstanding balance. This way, if you are traveling or busy, you can have someone help you remain on top of your energy bill.

Large Print or Braille Bills

For customers with visual impairment, Orange & Rockland can offer bills with large print or braille for them to read more easily.

Bill extender

Having difficulty in paying your bill just this one time? Orange & Rockland offers the bill extender. If you need a little extra time to pay the past due amount on your bill, Orange & Rockland can postpone this due date up to 45 days after the billing date.

If you are on a fixed income, or 60 years of age or more, you may qualify for a bill extender.

Orange & Rockland Offices

Would you like to discuss service, bill payment, or other issues in person? No problem! Orange & Rockland has a number of customer service locations ready to help you out.

City Address Hours
Spring Valley Spring Valley Operations Center, 390 W. Route 59, Spring Valley, NY Monday – Friday, except holidays, 8:00 a.m. – 4:30 p.m.
Monroe Blooming Grove Operations Center, 500 Route 208, Monroe, NY Monday – Friday, except holidays, 8:00 a.m. – 4:30 p.m.
Port Jervis Port Jervis Business Office, 15 Jersey Avenue, Port Jervis, NY Monday – Friday, except holidays, 8:00 a.m. – 4:30 p.m.
Milford Westfall Business Office, 105 Schneider Lane, Milford, PA Monday – Friday, except holidays, 8:00 a.m. – 4:30 p.m.
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