Pay your Orange & Rockland bill
To pay your Orange & Rockland electricity or gas bills, there are different options to suit your preference.
| Summary |
|---|
Automatic bill payment
You can pay using Automatic Bill Payment (ABP) for your bill to be paid automatically every month.
| Automatic Bill Payment | |
|---|---|
| Description | Automatic Bill Payment is the easiest way to pay your bill. The amount due is automatically withdrawn before the bill due date. |
| Payment amount | The full amount owed. The current bill and any outstanding fees. |
| Payment frequency | Once every billing period |
| Payment date | 10 days after the bill is sent to you (before the payment deadline). |
| Plan expiration | The plan ends when you cancel (no fees to sign-up or cancel). |
| Time for plan to be in place | Up to 1 billing period to be put in place. |
One-time online payments
| One-time online payments | Description | Charge | Late payment fee |
|---|---|---|---|
| Pay by credit or debit card | Pay by credit or debit card | $4.24 fee | 1.5% of the outstanding balance |
Other ways to pay your bill
| Description | |
|---|---|
| On your bank website | Many banks offer the possibility to pay your bills through their website. Visit your online banking service or call you bank for more information |
| By phone | 1-877-673-9729 (24/7 service). You can pay with your credit/debit card (with a fee), or with your checking or savings account, free of charge. |
| Pay in person | You can pay in person by going to a walk-in payment center. You can pay by cash, check or credit card. Walk-in payment centers are listed in the table below, in the Pay in person section. |
| Pay by mail | Include your check or money order, along with the paper bill stub. Write your Orange & Rockland account number on your check, and make your check out to Orange & Rockland. Send letter to: Electricity and Gas payments, Orange & Rockland P.O. Box 1005 Spring Valley, NY 10977 |
Pay in person locations
Here are all the locations in NY where you can pay your Orange & Rockland bill in person. No charge will apply for payments made in these offices.
| City | Name & Address | Hours | Phone Number |
|---|---|---|---|
| Blooming Grove | Orange & Rockland, 500 Route 208 | Mon-Fri: 8am-4:30pm | 1-877-434-4100 (toll free) |
| Garnerville | D.I.Y. Frozen Yogurt, 124 East Ramapo Road | Mon-Fri: 9am-9pm, Sat: 9am-6pm, Sun: 10am-3pm | 845-553-9228 |
| Garnerville | Schultz Pharmacy, 150 W Railroad Avenue | Mon-Fri: 9am-6pm, Sat: 9am-3pm | 845-429-5075 |
| Hillcrest | Universal Check Cashing, 310 North Main Street | Mon-Fri: 8:30am-5:30pm, Sat: 8:30am-2:30pm | 845-425-2267 |
| Kiryas Joel | Kiryas Joel Social Service Org, 2 Garfield Road | Mon-Fri: 9am-5pm | 845-783-7656 |
| Kiryas Joel | Village of Kiryas Joel 51 Forest Road | Mon-Fri: 9am-5pm | 845-783-8300 |
| Middletown | Catskill Hudson Bank 731 Route 211 East | Mon-Fri: 8:30am-4:30pm, Sat: 9am-12pm | 845-692-2265 |
| Middletown | F&J Communications 98 North Street | Mon-Sat: 9am-7pm, Sun: 10am-4pm | 845-343-8999 |
| Middletown | United Check Cashing 126 Dolson Avenue | Mon-Wed: 9am-6pm, Thu-Fri: 9am-7pm, Sat: 9am-1:30pm | 845-344-2644 |
| Middletown | United Check Cashing 400 Route 211 East | Mon-Wed: 9am-6pm, Thu-Fri: 9am-7pm, Sat: 9am-1:30pm | 845-344-2600 |
| Monroe | Orange & Rockland 500 Route 208 | Mon-Fri: 8am-4:30pm | 1-877-434-4100 (toll free) |
| Nanuet | United Check Cashing 76 East Route 59 | Mon-Fri: 8am-8pm, Sat: 9am-5pm | 845-507-0150 |
| Nyack | David's Check Cashing 294 Main Street | Mon-Fri: 8:30am-9pm, Sat-Sun: 9am-5pm | 845-358-5652 |
| Pomona | Colonel's Deli 25A Old Route 202 | Mon-Sat: 5:30am-11pm, Sun: 5:30am-10pm | 845-354-2234 |
| Port Jervis | Orange & Rockland 15 Jersey Avenue | Mon-Fri: 8am-4:30pm | 1-877-434-4100 (toll free) |
| Sloatsburg | Haas Pharmacy 63 Orange Turnpike | Mon-Fri: 9am-7pm, Sat: 9am-6pm, Sun: 9am-5pm | 845-753-9675 |
| Spring Valley | David's Check Cashing 205 Route 59 | Mon-Fri: 8:30am-9pm, Sat-Sun: 9:00am-5pm | 845-352-4888 |
| Spring Valley | Hillcrest Pharmacy 286 N. Main Street | Mon-Fri: 9:30am-8pm, Sat: 9:30am-7pm | 845-356-7300 |
| Spring Valley | N S Service Center 25 Allik Way – Suite 101 | Mon-Thur: 9am-6pm, Fri: 9am-12pm Sun: 10am-5pm | 845- 354-6772 |
| Spring Valley | Orange & Rockland 390 West Route 59 | Mon-Fri: 8am-4:30pm | 1-877-434-4100 (toll free) |
| Spring Valley | Rockland Pawn Brokers, Inc. 86 Route 59 | Mon-Thur: 10am-7pm, Fri: 10am-3pm Sun: 11am-5pm | 845-356-4653 |
| Suffern | LSL Multiservices Shop & Travel 94 Orange Avenue | Mon-Fri: 9am-7pm, Sat: 9am-6pm | 845-369-7003 |
| Walden | Country Food & Convenience Store 35 East Main Street | Mon-Fri: 5am-10pm, Sat-Sun: 6am-10pm | 845-778-3702 |
| Warwick | Akin's Pharmacy 33 Main Street | Mon-Fri: 9am-9pm, Sat: 9am-6pm Sun: 9am-5pm | 845-986-4581 |
| West Haverstraw | David's Money Centers of Rockland 57-59 Route 9W South | Mon-Fri: 8:30am-9pm, Sat-Sun: 9am-5pm | 845-429-4941 |
Other solutions to help you pay your bill
Budget billing
Budget plan enables you to spread out your bill equally over the year. Orange & Rockland will estimate your energy usage over the whole year, and spread out the payments equally, so that even though both the price of electricity and your consumption will change every month, you will be paying the same amount. To find out more about this, go to our Orange & Rockland Budget Billing page.
Payment assistance programs
There are various payment assistance programs for people who have difficulty in paying their bill due to low income, medical difficulties, or for other reasons:
- Home Energy Assistance Program (HEAP): this is a federal grant program which helps eligible customers in paying for energy costs, repairs and weatherization. Customers may receive either a regular monthly payment, or an emergency one-time payment. For the 2014 - 2015 period, the funds opened November 17, 2014, and closed on March 27, 2015. The Department of Social Services will accept applications on or after those dates.
Paperless billing
If you care about the environment, you can apply for paperless billing. Instead of receiving your bill through the postal service, you will receive it by email. The advantage is that you can access it anywhere you are connected to the internet.
Third Party Notification
Third party notifications allow you to choose a friend, family member, or work colleague to receive reminders of past-due amounts, as well as warnings of final disconnect for non payment of your previous outstanding balance. This way, if you are traveling or busy, you can have someone help you remain on top of your energy bill.
Large Print or Braille Bills
For customers with visual impairment, Orange & Rockland can offer bills with large print or braille for them to read more easily.
Bill extender
Having difficulty in paying your bill just this one time? Orange & Rockland offers the bill extender. If you need a little extra time to pay the past due amount on your bill, Orange & Rockland can postpone this due date up to 45 days after the billing date.
If you are on a fixed income, or 60 years of age or more, you may qualify for a bill extender.
Orange & Rockland Offices
Would you like to discuss service, bill payment, or other issues in person? No problem! Orange & Rockland has a number of customer service locations ready to help you out.
| City | Address | Hours |
|---|---|---|
| Spring Valley | Spring Valley Operations Center, 390 W. Route 59, Spring Valley, NY | Monday – Friday, except holidays, 8:00 a.m. – 4:30 p.m. |
| Monroe | Blooming Grove Operations Center, 500 Route 208, Monroe, NY | Monday – Friday, except holidays, 8:00 a.m. – 4:30 p.m. |
| Port Jervis | Port Jervis Business Office, 15 Jersey Avenue, Port Jervis, NY | Monday – Friday, except holidays, 8:00 a.m. – 4:30 p.m. |
| Milford | Westfall Business Office, 105 Schneider Lane, Milford, PA | Monday – Friday, except holidays, 8:00 a.m. – 4:30 p.m. |