1-800-769-3766
Outage line
Duke Energy Progress
911
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Downed wires, fire, injury
24/7
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Chapel Hill power outage map: outages near you right now by zip code
This is a Chapel Hill power outage map near you — centered at lat 35.9132, lng -79.0558 (the heart of Chapel Hill) and zoomed to neighborhood level. Use the +/− controls to drill down to your zip code; every Chapel Hill zip code is covered by reports submitted in the past few hours. Active outages appear in red; resolved outages within the past few hours in green.
For a wider regional view (statewide), see the North Carolina power outage map. For the nationwide live map, see the USA power outage map.
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Latest power outage update near you in Chapel Hill
For the most accurate estimated restoration time (ETR) for your address, the authoritative source is Duke Energy Progress’s official outage map — they can see exactly which circuit you’re on. Tap below to open it.
Open Duke Energy Progress live outage mapFor push notifications when crews are dispatched and power is restored, opt in to Duke Energy Progress’s SMS or app alerts — that’s the fastest way to get a personalized restoration update.
Community reports from Chapel Hill residents
Active power outages right now
The most recent active outages reported across the USA.
No active power outages reported right now. Report an outage if your lights just went out.
Data is based on user reports. Only active outages are shown. The confidence score is derived from the number of reports and their geographic proximity. For verified information, check your utility’s official outage map.
Report your outage in Chapel Hill
Adding your address to the live map helps neighbors know they’re not alone and lets us identify hotspots faster. For crew dispatch, you still need to call Duke Energy Progress directly — reporting here is supplementary.
Your outage report was submitted. Thank you for helping your neighbors!
Reports are submitted anonymously and help other residents see where outages are happening. For official outage reporting, also contact your utility directly — only they can dispatch a crew.
Who to call for an outage in Chapel Hill
The utility that owns the poles & wires in Chapel Hill is Duke Energy Progress. Use their dedicated outage line — not the general customer-service number.
Duke Energy Progress
All utilities serving North Carolina
Duke Energy Carolinas / Progress
Most of North Carolina (Charlotte, Raleigh, Durham, Wilmington).
1-800-769-3766Are Chapel Hill residents eligible for compensation?
Chapel Hill sits in North Carolina, so the rules that apply to your outage are North Carolina’s. NCUC handles disputed claims. Duke Energy accepts food spoilage claims when the outage is utility-caused.
Your Chapel Hill eligibility right now
File a claim with Duke Energy or your local utility within 30 days. NCUC complaint as escalation.
For Chapel Hill addresses: file the claim directly with Duke Energy Progress (outage line 1-800-769-3766) — they own the wires in your neighborhood, so they handle the claim.
Quick checklist for your Chapel Hill claim:
- Photograph spoiled food before discarding it — date-stamped phone photos are accepted.
- Note the outage start and end times (your utility’s outage map archives this; screenshot it).
- Save replacement receipts for groceries, prescription refills and any damaged electronics.
- File within 30 days through Duke Energy Progress's claims portal. Disputed claims go to the state PUC.
Renters in Chapel Hill: see the renters insurance breakdown — many HO-4 policies include a $500–$1,000 food spoilage benefit with no deductible, regardless of cause. For North Carolina-wide rules and the state PUC complaint pathway, see the North Carolina compensation page.