Customer Reviews of Energy Suppliers

Founded in 2002, AEP Energy provides electricity and gas service to over 150,000 in four US states. AEP Energy offers various innovations, including green energy, demand-based pricing, and energy-efficiency promotion programs. 

• Good savings on fixed rate plans
• Top marks from the Better Business Bureau (A+)

• Telemarketing calls may be excessive
• Billing may not be clear 

Agway Energy Services offers fixed and variable rates for electricity and gas in Pennsylvania and New York, and charges no early termination fees.

• Top customer service reviews
• Savings on fixed rate plans

• Variable rates may be unstable
• Plan terms may not always be clear

Headquartered in New Jersey, Alpha Gas & Electric offers electricity and natural gas to customers in New Jersey, New York, Ohio, & Pennsylvania.  

• Attentive customer service respresentatives
• Customers can save on fixed rate plans

• Salespeople may not always identify themselves correctly
• Variable rates may not deliver savings

Founded in 2006, Ambit Energy is a Dallas-based energy provider that offers electricity & gas to customers in 11 states. Ambit offers fixed, variable, and green energy plans, with special savings for customers who enroll and pay their bills online.

• A+ score from Better Business Bureau
• Savings on Guaranteed Savings plans

• Some conditions and fees may be hidden
• Variable rates may not be a good deal

American Power & Gas serves natural gas and electricity customers in New Jersey, New York, and Pennsylvania.

• Good green energy options
• Rewards options are appreciated by customers

Read more American Power & Gas reviews

• Variable rates can be unstable
• Poor Better Business Bureau rating for customer service

Founded in 2003, Amigo Energy is one of the oldest retail electricity suppliers in Texas. The company is a subsidiary of Just Energy. 

• Some innovative features like free evenings and weekends

Read more Amigo Energy reviews

• Widespread customer complaints regarding inconsistent billing and high late payment fees

AP Gas & Electric is based in Houston, Texas, and provides electricity service in seven states. The company offers fixed and variable rates.

• Positive customer service experiences
• Good savings on fixed rate offers

Read more AP Gas & Electric reviews

• Door to door sales may not be transparent
• Billing not always easy to follow

Based in New York City, BluCo Energy is an alternate Energy Service Company (ESCO) with roots in energy leading back to 1920.

• Savings on fixed rate plans possible
• Small volume of customer complaints received

• Relatively new services in energy supply
• Telemarketing practices may be pushy

BlueRock Energy is an alternate supplier serving electricity and gas customers in New York and Pennyslvania, and has a strong rating on the Better Business Bureau.

• Good green energy options
• Handles customer complaints well

Read more BlueRock Energy reviews

• Plan conditions may not be easy to understand
• Variable rates can be unstable

Bounce Energy was established in 2008 and operates in three states. The company offers fixed, variable, and green energy options, as well as the option to "build your own plan". They also have a variety of customer rewards programs.

• High customer satisfaction according to JD Power and Associates
• User-friendly website

• Rewards may be hard to redeem
• Billing cycles may vary

Based in La Rochelle, New York, CenStar Energy offers fixed and variable price plans for electricity and gas in three states. The company also offers regular sweepstakes and prizes for customers.

• Fixed rate plans can offer significant savings
• Great customer service reviews

• Early cancellation fees may be high
• Variable rates may not be a good deal

Founded in 2002, Champion Energy is a fast-growing, Texas-based retail electricity provider that serves customers across four states. The company offers fixed and variable price plans, as well as green energy options, and has a strong record for customer service.

• Great reviews for customer service
• Savings on fixed rate plans

• May have hidden or misleading fees
• Variable rates are unstable

Founded in 1977, Chief Energy is a New York-based alternate energy supplier that offers electricity, gas, and heating oil to customers in New York state. The company has a strong customer service record.

• A rating from the Better Business Bureau

Read more Chief Energy reviews

• Limited selection of offers

Clearview Energy is an alternative electricity and natural gas supplier serving 13 US states and territories. It is based in Texas and was named among the fastest-growing companies in 2014 by Inc. Magazine.

• 100% green energy options
• A+ from Better Business Bureau

• Possible misleading sales techniques
• Fees may be hidden

Founded in 2008, City Power & Gas is Arizona-based but provides electricity and gas service at both fixed and variable rates to customers in New York.

• Good review on Better Business Bureau

Find more City Power & Gas Reviews

• Limited number of offers

ConEdison Solutions offers competitive power supply, renewable energy, sustainability services, and cost-effective energy solutions for commercial, industrial, residential, and government customers in seven states

• Good savings on fixed rate plans
• Affordable green energy options

• May not respond to all official complaints
• Variable rates may be expensive

Constellation is a large alternative electricity and natural gas supplier, serving over 2.5 million residential and business customers across 15 states. Constellation offers fixed and variable energy prices, as well as green energy options.

• Attractive rewards offers
• Great customer service reviews

• Company sales people may be pushy
• Contract terms may not be clearly disclosed

Direct Energy is one of the largest competitive energy suppliers in North America, operating in 47 states across continental US, and serves 6 million customers accross North America. Direct Energy sells electricity and natural gas, as well as numberous home services.

• Savings possible on fixed rates
• High customer service ranking

• Excessive telemarketing calls
• Unpredictable variable rates

Based in the Bronx, East Coast Power and Gas (EC P&G) is a smaller ESCO serving natural gas and electricity customers in New York state.

• Good experience in the field
• Fixed rates can deliver savings

Read more East Coast Power & Gas reviews

• Variable rates are not always a good deal
• Plan conditions may not be easy to understand

Founded in 2002, Eligo Energy is based in Chicago, IL, and serves electricity customers in five states.

• B+ customer service rating from Better Business Bureau
• Savings on fixed rates in comparison to local utility

Read more reviews for Eligo Energy

• Sales tactics may be pushy
• Variable rates may be unstable

Founded in 2007, Energy Plus serves natural gas and electricity choice customers across eight states, and offers an extensive rewards program for its customers.

• A+ Better Business Bureau rating
• Handles customer concerns effectively according to BBB

• No fixed rate plans available; variable rates unstable
• Facing class action for misleading customers

Entrust Energy is based in Texas and offers electricity and natural gas options to residential customers across eight states. With over 100,000, the company is rapidly expanding.

• Easy to use online platform
• A rating from Better Business Bureau

• Salespeople are pushy according to some
• Contract terms may not be fully explained

Ethical Electric supplies 100% clean renewable energy from wind and solar farms and is certified by numerous third-party sustainability and customer service organizations, including B-Corp, the Better Business Bureau, and Green America's Green Business Network.

• High customer service rating
• Many renewable energy options

• Variable rates may be higher than local utilities
• Fixed rates not available in some parts of service territory

Frontier Utilities offers electricity and gas options in three states. A winner of the Better Business Bureau award for distinction in energy services, the company offers numerous fixed and variable rate options

• Prize in distinction from Better Business Bureau
• Positive customer service reviews

• Fees may not be transparent
• Billing process not always clear

Founded in 2012, FTR Energy Services offers 100% renewable electricity and green natural gas supply in four states. It is a member company of the Crius Energy family

• Affordable green electricity options
• A+ rating from Better Business Bureau

• May have some hidden contract provisions
• Variable rates may be too unstable

Great Eastern Energy (GEE) has over 20 years of experience in the retail energy business, serving residential electricity and natural gas customers in three northeastern states.

• Top Better Business Bureau rating
• Good savings on fixed rate plans

Read more Great Eastern Energy reviews

• May be hard to reach customer service representatives
• Rates automatically become variable at end of contract

Founded in 1997, Green Mountain Energy offers 100% renewable energy products, carbon offsets, and other sustainability solutions to residential and business customers.

• Large variety of green energy plans
• Top customer care rating from JD Power & Associates

• Some sales tactics may be abrasive
• Fees may not always disclosed

Gulf Electric

• Savings can be great on fixed rate plans
• Easy to earn rewards

• Billing may not always be user-friendly
• Company website can be unclear

IDT Energy sells electricity and natural gas supply to residential and small business customers in New York, New Jersey, Pennsylvania, Illinois, Maryland and Washington, DC.

• Savings can be significant on fixed rate plans
• A+ customer service rating from Better Business Bureau

• Home sales techniques may be misleading at times
• Variable rates may become less attractive after a few months

One of the larger retail energy suppliers in the US, IGS Energy serves customers across 11 states. They offer fixed and variable rates, as well as green energy options.

• Fixed rates can deliver good savings
• Accommodating customer service

• Sales tactics may not be fully transparent
• Billing may be confusing

Infinite Energy (also operating under the name Intelligent Energy in New Jersey & New York) offers retail natural gas supply in four states across the south and east United States, and provides retail electricity in one state.

• Customer service can be friendly
• Good online accessibility

Read more Infinite Energy reviews

• Plans may be difficult to cancel
• Auto pay may not be straightforward to set up

Inspire Energy offers 100% clean, renewable energy options for residential customers in four states. The company also offers competitive rates and an extensive customer loyalty program.

• Positive customer service ratings
• Good green energy options

Read more Inspire Energy reviews

• Variable rates can be unstable
• Company is relatively new and reputation may not be established

With over two million customers across North America, Just Energy is one of the largest retail energy suppliers in the US. The company has been in operation since 1997, and offers a variety of fixed, variable, and green energy options.

• Fixed rates can offer great savings
• Many green energy plans to choose from

• Allegations of misleading sales practices
• Variable rates may fluctuate more than local utility plans

Texas-based Kona Energy sells "refreshingly simple electricity and natural gas" to residential and small business customers across four states.

• Experienced executive team 
• Saving on fixed rate plans is possible

Read more Kona Energy reviews

• Billing may not always be easy to decipher
• Customer service may not be fully reactive

Founded in 2001, Liberty Powererves residential electricity customers in nine states as well as in the District of Columbia. It is the largest independent retailer of electricity in the United States, and in 2012 was the largest Hispanic-owned energy company operating in the US.

• Fixed rate savings appreciated by customers
• Signing up for service is easy

• Variable rates may become expensive
• B- Better Business Bureau rating

Based in New York, Major Energy offers electricity and natural gas supply to residential and commercial customers in six states and is an official partner of several several New York sports teams, including the New York Knicks and the New York Rangers.

• Low number of complaints based on company size
• Rewards for referring friends

• Contract information may not be well disclosed
• Customer service wait times can be long

Family-owned Marathon Energy offers electricity, natural gas, and heating oil supply to customers in New Jersey and New York.

• Savings on fixed rate plans
• Top customer service

Read more at our Marathon Energy reviews page

• Telemarketing calls may be excessive
• Variable rates may be unstable

National Fuel Resources serves residential natural gas customers (residential and business) in New York and Pennsyvlania at fixed and variable rates.

• Responds well to customer complaints
• Good rewards options

Read more National Fuel Resources reviews page

• Plans automatically revert to variable rates at end of contract
• Affordability of variable rates not guaranteed

Founded in 2002, New York Gas & Electric (NYG&E) provides fixed and variable energy options (including green energy) for New York residential and commercial customers. The company also offers several rewards and customer loyalty programs.

• Receives a low number of customer complaints
• Fixed rates can deliver savings

Read more New York Gas & Electric reviews

• Rewards may be difficult to redeem
• Variable rates may be unstable

North American Power provides competitive electricity and natural gas rates sourced from renewable energy to residential customers in 12 states.

• Good selection of green energy plans
• Friendly customer service experiences

• C rating from the Better Business Bureau
• Allegedly misleading sales techniques

NRG Energy is a large energy company that provides electricity supply options at fixed and variable rates to customers in seven states

• A+ customer service rating from Better Business Bureau
• Savings possible on fixed rate plans

• Variable rates can be excessive
• Initial 3 month introductory rates on variable plans may not last

Established in 2008, Oasis Energy offers a wide range of fixed and variable prices for electricity and gas, including green energy, for customers in New York, Illinois, Pennsylvania, and Maryland.

• Many customers save on fixed rate plans
• Easy to use online platform

• Variable rates man be more expensive than local utilites
• Allegations of misleading sales practices

Perigee Energy offers electricity and gas to residential and commercial customers in five states across the United States. Their mission is to provide residential and commercial customers with "competitive energy products with no hassle, one consolidated bill, no enrollment costs, and absolutely no hidden fees to ensure transparency".

• Customers report saving on fixed rate plans
• Top customer service reviews

Read more Perigee Energy customer reviews

• Telemarketing calls may be too frequent
• Variable rates may be unstable

Based in Long Island, NY and with over 60 years of experience, Plymouth Rock Energy  has a strong rating from the Better Business Bureau and proivdes electricity and gas service to residential and commercial customers in eight states.

• Excellent customer service reviews
• No early cancellation fees on fixed rate plans

• Some contract terms may not be easy to understand
• Variable rate plans can end up being expensive

Public Power is one of the largest licensed electricity and gas suppliers in the U.S., providing service to more than 200,000 residential and commercial clients across seven states.

• Good rewards programs
• Savings available on fixed rate plans

• C+ Better Business Bureau rating
• Possibly misleading sales practices

An NRG company, Reliant Energy provides electricity service to over 1.5 million Texas residential and commercial customers. In addition to electricity, Reliant also offers other products including solar plans, home security, and extensive energy-saving tips.

Spark Energy provides low-cost energy to over 100,000 commercial and residential customers in 12 states. They offer a variety of fixed and variable rate plans, along with green energy options.

• Award-winning customer service from JD Power & Associates
• Good savings possible on fixed rate plans

• Sales practices may be pushy
• Variable rates may become expensive

Starion Energy offers fixed and variable rate plans for residential and commercial energy customers in nine states across the midwest and east coast.

• Green Energy offer renewable options
• Fixed rate plans can deliver savings

Read more Starion Energy reviews

• Mixed customer service ratings from Better Business Bureau
• Telemarketing practices may not follow Do Not Call list protocol

Founded in 2005, Stream Energy offers electricity and natural gas supply offers in seven states. The company also offers green energy.

• Top customer service rating from Better Business Bureau
• Affordable green energy options

• Some fees may not be readily disclosed
• Variable rates may be more expensive than local utility

Houston-based Titan Gas & Power offers electricity and natural gas supply options at fixed and variable rates for customers in New York, Ohio, and Pennsylvania.

• Effective response to customer concerns
• Savings on fixed rate plans

Read more Titan Gas & Power reviews

• Customers may be signed up for service without their approval
• Bills may not always clear

Verde Energy (Low Cost Power): active in seven states, Verde Energy offers fixed and variable rates for 100% renewable electricity through its service Low Cost Power.

• No early cancellation fees on fixed rate plans
• Great handling of customer concerns according to Better Business Bureau

Read more Verde Energy reviews

• Cancellation may be a somewhat lengthy process
• Guaranteed savings plans may not deliver

Specializing in green energy, Viridian Energy was founded in 2009 and offers green energy supply options at both fixed and variable rates.

• Good customer service and handling of complaints
• Wide range of green energy options

• Advertising practices may have been inaccurate
• Variable rates can be unstable

Based in North Carolina, Xoom Energy is one of the largest independent energy retailers in the country, offering electricity and natural gas supply in 15 states across the country. Along with offering both electricity and gas at fixed and variable rates, Xoom Energy offers green energy options.

• Great customer service reviews from the Better Business Bureau
• Green energy initiatives including tree planted for each new customer

• Contract terms may be unclear
• Too many telemarketing calls according to some