New York State Electric & Gas in New York State

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New York State Electric & Gas is an electricity & gas utility company in New York State based in Rochester, NY.

NYSEG logo

Service Map

Click here for a full sized PDF version of this map

Contact NYSEG

NYSEG headquarters are located at:

89 East Avenue, Rochester, NY, 14649

You can reach NYSEG on the following numbers:

For customer service: 1.800.572.1111 (Monday through Friday, 7 a.m. to 7 p.m).

By mail at the following postal address:

89 East Avenue, Rochester, NY, 14649

Complete NYSEG Contact Information

Understanding your Bill

For you to understand your NYSEG bill, we have created page of detailed explanation of each part of your bill: Understanding your Bill.

Rates & Tariffs

For more information about rates and tariffs with NYSEG, please click here: Rates & Tariffs.

Electric Supply Prices

For historical values of electricity supply prices. You will find here 2014 values for the price of the electricity supply. The NYSEG electricity supply prices are divided per region, so we have showed average prices over the whole territory and prices which are specific to each territory. You will find which territory you are with a table listing the cities in each territory.

Budget Billing

Budget Billing is a method for the customers to spread out their bill equally over the year, in order to avoid irregular monthly bills, mostly caused by market and seasonal variations. To sign up, and for additional information, please visit our NYSEG Budget Billing page.

Scope of Activity


  • 32,881 miles of distribution lines
  • 4,480 miles of transmission lines


  • 7,800 miles of gas distribution pipeline.


  • 873,000 electricity customers and 259,000 natural gas customers
  • Customers in a 18,000 square mile area of central, eastern, and western New York.

More numbers:

  • NYSEG’s all-time record peak load: 3,345 MW on July 21, 2011
  • Employees: 4,845
  • Revenue: $1.50 billion

Alternate suppliers:

The NYSEG network is open to competition for the retail supply of electricity. There are more than 80 electricity alternate suppliers and more than 50 gas alternate suppliers you can choose to purchase your electricity gas from.


The company also owns several hydroelectric power generation facilities. Here is a list of all the power plants that NYSEG operates:

Plant name City Power Plant type
Auburn State Street Cayuga 7 MW Gas Turbine
Cadyville Clinton 5.5 Hydro
High Falls Clinton 15 Hydro
Kent Falls Clinton 12.4 Hydro
Keuka Steuben 2 Hydro
Mill C Clinton 6 Hydro
Rainbow Falls Clinton 2.6 Hydro
Upper Mechanicville Saratoga 16.4 Hydro


The New York State Electric Gas Corporation was created 1852 as the Ithaca Gas Light Company. Between its creation and the 1st half of the 20th century, this initial corporation went through mergers and acquisitions which regrouped approximately 200 small utility companies into the brand NYSEG. Today, NYSEG provides electricity and gas over 35% of New York State’s area. Together with RG&E, NYSEG is a subsidiary company of Iberdrola USA, an energy services and delivery company servicing 2.7 million customers in upstate New York and New England. Iberdrola USA is itself a subsidiary of Iberdrola S.A., a Spanish public multinational electric utility company employing about 28,137 people distributed in about 40 countries accross the Globe.

NYSEG is a power distribution company in USA. The registered office is located in :

89 East Avenue
14649 Rochester

Opening hours: Monday through Friday, 7 a.m. to 7 p.m

Activate your account with NYSEG

You are moving and wish to activate your account with NYSEG? It’s simple. Call NYSEG by dialing and give :

  • Your exact address (apt. no., street no., street name, city/town, zipcode).
  • Your name.
  • Date of required activation.

Speak with a customer service agent

Do you have a question related to a commercial issue? Call the NYSEG customer service by dialing . They can help you with questions such as you bill, rates, or the terms of your contract.

Phone number: 1.800.572.1111 / 1.800.600.2275

Pay your bill

When you activate your line and create an account in your name, NYSEG may ask you to pay your bills by several options:

  • By automatic account transfer.
  • Check sent by mail.
  • Credit or debit card by telephone.
  • Cash or card at an authorized payment office.