Customer Reviews for New York ESCOs

• Customer complaints handled well
• Fixed rate plans can deliver savings

• Plan terms may not always be easy to understand 
• Unstable variable rates are possible

• Customer service representatives are attentive
• Savings possible on fixed rate plans

• Improper identification of salespeople has been reported
• Savings may not occur on variable rate plans

• Top rating from the Better Business Bureau
• Guaranteed Savings plans can deliver on promise

• Variable rates can be expensive
• Hidden fees and conditions may be an issue

• Variety of green energy plans
• Customers enjoy rewards options

More American Power & Gas reviews

• Rates on variable rates not always appreciated
• Unfavorable service rating from Better Business Bureau

• Positive reviews for customer service
• Noticeable savings with fixed rate plans

More AP Gas & Electric reviews

• Potentially not transparent door to door sales
• Billing may be confusing

• Possible economies with fixed rates
• Customer complaint volume is low

• Somewhat new ESCO services
• Telesales practices may be pushy

• Variety of green energy choices
• Takes care of customer issues quickly

More BlueRock Energy reviews

• Not always clear contract conditions
• Variable rates may not deliver savings

• Customer satisfaction high says JD Power and Associates
• Website easy to use

• May be difficult to collect rewards
• Billing cycles may be complicated

• Receives a low number of complaints based on its size
• Savings possible with fixed rates

More CenStar Energy reviews

• ​Early cancellation fees may be high
• Instability possible on variable rate plans

• Green energy plans available from 100% renewable sources
• Top customer service ratings 

• Hidden fees may occur on some plans
• Sales techniques may be unclear

• Savings on fixed rate plans available
• Affordable options for green electricity

• Expensive variable rates for some customers
• Response time for official complaints may be slow

• Green energy plans can deliver savings
• A+ rating from Better Business Bureau

More Constellation reviews

• Trial period may end sooner than planned
• Sales allegedly target vulnerable consumers

• Enrolling at the right time can deliver fixed rate savings
• #1 rating for customer satisfaction from JD Power & Associates

More Direct Energy reviews

• Reports of uneven customer service
• Contract terms could be unclear

• Experienced company in the field
• Customers can gain savings with fixed rate plans

More East Coast Power & Gas reviews

• Extra charges based on consumption
• Variable plans may not stick to market rates

• Positive customer service experiences
• Attractive savings with fixed rates

More Eligo Energy reviews

• Newer company with less experience
• Sales practices may be pushy

• Responds well to customer complaints
• A+ customer service review from Better Business Bureau

More Energy Plus reviews

• May target consumers unfairly
• Facing government action for false advertising claims

• Easy to use online services
• Helpful customer service representatives

More Entrust Energy reviews

• Contract provisions may be unclear
• Savings not guaranteed on variable plans

• B+ rating from Better Business Bureau
• Political activism for green energy

More Ethical Electric reviews

• Prices may be higher to compensate for renewable energy
• Variable rates can be expensive

• Awarded "Distinction in Energy Services" from the Better Business Bureau
• Customer service good at addressing concerns

More Frontier Utilities reviews

• Some hidden fees for things like setting up auto-pay
• Bills sent via email can be lost

• Fixed rates can deliver savings
• Good green electricity options

More FTR Energy reviews

• Customers may be signed up for service without consent
• Rate automatically variable at end of term

• Top customer service ratings
• Fixed rate plans can be a good deal

More Great Eastern Energy reviews

• May be hard to get in touch with representatives
• Variable rates may change excessively

• Savings on green energy plans
• High customer satisfaction scores

• Fees to begin service
• Salespeople may be assertive

• Savings on fixed rate plans
• Automatically switched to local utility at end of plans

More Gulf Electricity reviews

• Billing may be unclear
• Online services may not be straightforward

• A+ score from Better Business Bureau
• No early cancellation fee

More IDT Energy reviews

• Sales reps may not correctly identify themselves
• Variable rates may change too much

• Friendly customer service experiences
• Stable savings possible on fixed rate plans

More IGS Energy reviews

• Account management may be unclear
• Bills could be more itemized

• Easy to communicate with customer service online
• Top customer service scores

More Infinite Energy reviews

• Automatic switching to variable rates at end of contract
• May be difficult to cancel service

• B+ rating for customer service from Better Business Bureau
• Green options for electricity

More Inspire Energy reviews

• Only variable rates available
• Variable rates can be unstable

• Nice green energy choices
• Customers can economize on fixed rate plans

More Just Energy reviews

• Government action against company related to sales practices
• F rating from Better Business Bureau

• Team with lots of experience in the field
• Savings possible on some fixed rate contract lengths 

More Kona Energy reviews

• Customer service may not be responsive
• Billing figures may be unclear

• Green energy on a variety of plan options
• Easy process to sign up for service

More Liberty Power reviews

• Some customers allegedly misled on plan conditions
• Could better address pattern of complaints

• Many rewards options 
• Customer service rating of A+ from Better Business Bureau

More Major Energy reviews

• Wait times may be long to speak with representatives
• Customers may not feel informed of their plan options

• Top customer service rating from Better Business Bureau
• Economies on fixed rate plans

More Marathon Energy reviews

• Telemarketers may call often seeking new customers
• Variable rates may fluctuate too much

• Positive reviews for customer service
• Easy to redeem rewards

More National Fuel Resources reviews

• Plans automatically become variable at end of term
• Rates on variable plans may shift more than expected

• Savings possible on fixed rate plans
• A+ Better Business Bureau review

More New York Gas & Electric reviews

• Process to redeem rewards may be unclear
• Variable prices can be expensive after initial month

• Helpful customer service representatives
• Good green energy options

More North American Power reviews

• Large number of complaints based on size of company
• Renewal notice may not be received in time

• Good choice of renewable energy plans 
• Rewards and plan add-ons often appreciated

More NRG Energy reviews

• Prices may skyrocket after 3-month introductory period
• Variable rates may be unstable

• Positive customer service experiences
• Strong interactive online presence

• May have misleading claims about savings
• Pattern of complaints not fully addressed

• Responds well to customer complaints
• Savings on fixed rate plans possible

More Perigee Energy reviews

• Variable rates can be expensive
• Early cancellation fees on variable rate plans

• Fixed rates can deliver savings
• No early cancellation fees

More Plymouth Rock Energy reviews

• Some experience long wait times to speak with representatives
• Plan terms may not be easy to understand

• Good rewards options
• Savings with fixed rate stability

More Public Power reviews

• Government action for misleading customers
• Telemarketing practices may be assertive

• Good green energy options available
• Responsive to customers on social media

More Spark Energy reviews

• Website may be difficult to use
• Potentially misleading sales practices

• Strong response to customer complaints
• Savings possible on fixed rates

More Starion Energy reviews

• Sales representatives may not always correctly identify themselves
• Variable rates may fluctuate more than expected

• A rating from Better Business Bureau
• Easy to use online services

More Stream Energy reviews

• Extra fees may be unclear to some customers
• Billing plans may be difficult to set up

• Receives a small number of customer complaints for its size
• A- score for customer service

More Titan Gas & Power reviews

• Sales may not be fully transparent
• Items on bill may not be clear to understand

• Handles customer concerns effectively
• Fixed rate plans can deliver savings

More Verde Energy reviews

• May be slow to cancel plans
• Guaranteed savings plans may not deliver 

• Variety of green energy options 
• Responded well to government action by changing sales practices

More Viridan Energy reviews

• Faced government action based on false advertising
• Variable rates may be unstable

• Savings on fixed rate green plans possible
• Customer service can be friendly

More Xoom Energy reviews

• Sales tactics may be misleading
• Telemarketing calls may be more frequent than preferred