Xoom Energy

Updated on 11/11/2021

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As one of the biggest alternative energy suppliers in the United States, Xoom Energy serves electricity and natural gas customers in 18 states.

Summary
Plans Available Customer Reviews States Served Green Energy Carbon Offset Natural Gas Contact Information Company Background

Plans Available

Xoom Energy offers fixed and variable rate plans to residential customers for both electricity and natural gas. We recommend fixed rate plans, as long as you are able to lock in a competitive rate.

Plan Type	Contract Length	Details	Cancellation Fee
Fixed Rate "SureLock" plans	6, 12, or 24 months	Rate remains the same for entire period Available with up to 100% renewable energy sources Plan automatically becomes variable at the end of your term 30 days written notice required to cancel	$100
Variable Rate "SimpleFlex" plans	None	Rate changes each month Available with energy from up to 100% renewable sources Must cancel with 30 days written notice Contract automatically renews each month	None

You will still receive just one bill from your local utility after switching to Xoom Energy.

Check out our comparison of Xoom Energy and 4 other major suppliers based on plan terms, prices, customer feedback, and more.

Customer Reviews

There are a number of positive reviews for Xoom Energy based on cost. Many customers are pleased with how much they have managed to save on fixed rate plans. Many also appreciate the variety of affordable green energy options available.

Other customers have been disappointed with variable rate plans, which can rise above local utility rates. There is also some dissatisfaction with the responsiveness of customer service.

Read more customer reviews and our opinion on our Xoom Energy reviews page.

States Served

State	Electricity service	Natural Gas service
California		X
Delaware	X
Illinois	X	X
Indiana		X
Kentucky		X
Maine	X
Maryland	X	X
Massachusetts	X
Michigan		X
New Hampshire	X
New Jersey	X	X
New York	X	X
Ohio	X	X
Pennsylvania	X	X
Rhode Island	X
Texas	X
Virginia		X
Washington, D.C.	X

Green Energy

Renewable electricity "SimpleClean" plans come with 50% energy from renewable sources. These sources include:

Water
Solar
Wind

Green electricity is available in fixed and variable rate plans.

Carbon Offset Natural Gas

With CarbonFree natural gas plans with Xoom Energy, 100% of your natural gas consumption is countered with carbon offsets purchased from TruEco. Carbon offsets invest in renewable energy projects and generation elsewhere in the United States. Other carbon offset efforts include planting trees.

CarbonFree plans are available in fixed rate contract lengths including 12 and 24 months. Monthly fees, which are charged in addition to your fixed rate per therm each month, start at $6.99. Cancellation fees may be up to $137.

Contact Information

You can reach Xoom Energy via phone at 1-888-997-8979, from Monday through Friday, 8:00 AM to 9:00 PM (Eastern Standard Time). Read more detailed contact information for the company.

Company Background

Serving residential customers in 18 US states, Xoom Energy is one of the largest alternative energy suppliers in the United States. It has plans to continue expanding into new markets in the future, and currently serves customers at over 70 local utilities. Xoom Energy is headquartered in Huntersville, North Carolina, where it was founded in 2011.