Exeter site

Site address

53 S County Trail
Exeter, RI 02822

Local line

(401) 295-5014

Local depot phone, not a customer-service line

Open in Google Maps

Call Rhode Island Energy

Customer service

1-855-743-1102

Billing, moves, payment plans. Confirm on rienergy.com.

Power outage (24/7)

1-855-743-1101

Report downed wires, ask about restoration. Call 911 first for fire or injury.

Gas leak (24/7)

1-855-743-1101

Smell gas? Leave the building, then call from a safe distance.

What this site is for

  • Field operations

    Line trucks, storm-crew staging, and stockrooms for poles, transformers, and meters serving Washington County.

  • Not a walk-in branch

    You cannot pay bills, open an account, or talk to a billing rep at this address. Use rienergy.com or the phone lines.

  • Use the state-wide line

    Start, stop, move, payment plans, or hardship help: 1-855-743-1102 or your account at rienergy.com.

Rhode Island Energy at a glance

Rhode Island Energy (RIE) is the only electric and natural-gas distribution utility serving the state. It delivers power and gas across nearly every Rhode Island city and town and is regulated by the Rhode Island Public Utilities Commission (RIPUC).

~510K

RI electric customers

~270K

RI gas customers

2022

PPL acquired from National Grid

PPL

Parent (NYSE-listed, Allentown PA)

Customer counts as last published by Rhode Island Energy. PPL Corporation completed the $3.8 billion acquisition of The Narragansett Electric Company on May 25, 2022. The utility was rebranded Rhode Island Energy soon after. EIA reports the 2024 RI residential average at 24.15 ¢/kWh.

Insider tip

Same wires, new name on the bill

The Exeter site on S County Trail is an operations depot, where line trucks park and crews stage during storms. It is not a customer-facing branch. Walking in to pay a bill or open an account will not work, and there is no billing rep on site.

The bigger thing to know: when PPL bought the company from National Grid in May 2022, the name on your bill changed, but the wires, meters, poles, and crews are the same physical infrastructure. The same field workers who used to wear National Grid uniforms now wear Rhode Island Energy ones. Power flows through the same lines.

For anything urgent, always use the state-wide lines: 1-855-743-1101 for outages or gas leaks, and 1-855-743-1102 for billing and account questions. For shopping or non-urgent help, manage everything from rienergy.com.

Can I shop for a cheaper supplier in Rhode Island?

Yes. Rhode Island has had retail electricity choice since 1998. RIE remains the wires-and-poles delivery utility no matter which supplier you pick, but residents can choose a competitive supply provider for the energy part of the bill. The state-run marketplace lives at energy.ri.gov, and supplier rules sit at ripuc.ri.gov.

In practice, very few residential customers shop. The reason is simple: the default rate, called LRS (Last Resort Service), is set by RIPUC and procured competitively, so it often beats the offers that door-to-door and mail marketers push. The LRS rate resets on a published schedule, typically January 1 and July 1 each year, and the new rate is posted at ripuc.ri.gov before each change.

Before you sign anything, compare the supplier's per-kWh rate to the current LRS rate, look for fixed vs. variable, check the contract length, and watch for monthly fees, cancellation fees, or teaser rates that jump after a few months. If the offer is worse than LRS, walking away costs you nothing because RIE will keep delivering on the default rate.

Frequently asked questions

Why is my utility now called Rhode Island Energy instead of National Grid?
On May 25, 2022, PPL Corporation closed its $3.8 billion purchase of The Narragansett Electric Company from National Grid plc. The company kept its legal name (Narragansett Electric) but adopted the brand Rhode Island Energy for bills, trucks, and customer-facing material. PPL is a U.S. utility holding company based in Allentown, Pennsylvania, and also owns PPL Electric Utilities in Pennsylvania and LG&E and KU in Kentucky.
Can I walk in to 53 S County Trail and pay my bill?
No. The Exeter address is a field-operations depot, not a customer branch. Pay online at rienergy.com, by phone at 1-855-743-1102, by mail, by bank bill-pay, or at an authorized walk-in payment agent (look for the agent list on the RIE site).
My power is out. Should I call the local Exeter number?
No. Call the 24/7 outage line at 1-855-743-1101. That number feeds the outage map at rienergy.com and dispatches the Exeter crew automatically. The local depot line is not staffed for outage calls. If you see a downed wire, fire, or anyone injured, call 911 first.
I smell gas. What do I do?
Leave the building first. Do not flip light switches, use phones, start cars, or use any electrical device inside or near the building. Once you are at a safe distance, call Rhode Island Energy at 1-855-743-1101 or call 911. Both lines are 24/7.
Is shopping for a third-party supplier worth it in Rhode Island?
Usually not. Rhode Island has had retail choice since 1998, but the Last Resort Service (LRS) rate set by RIPUC is competitively procured and often beats third-party offers, especially over a full year. Check the current LRS rate on ripuc.ri.gov before signing any supplier contract, and watch for teaser rates, cancellation fees, and variable-rate clauses. If a supplier cannot clearly beat LRS, sticking with the default is the cheaper and simpler choice.
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