Discount Power is a Houston-based retail electricity provider that sells electricity throughout deregulated areas in Texas. Founded in 2009, the company places a strong emphasis on providing strong customer service.
Our Take On Discount Power
Based on an extensive analysis of plan options, rates, and customer reviews, we rate Discount Power out of five stars.
What we like about Discount Power
- A+ rating on the Better Business Bureau (note: Discount Power is BBB-accredited)
- No base charges or minimum usage fees
- Discount Power does not automatically switch customers to variable rates once their contract ends
What made Discount Power lose points
- Pattern of complaints regarding billing problems
- Limited range of offers
|Plan Type||Contract Length||Features||Early Termination Fee||Our Thoughts|
|Fixed Rate Plans||12, 18, 24 months||
Recommended: 12 or 24 month plans, in order to lock in long-term fixed rates.
|Green Fixed Rate||12, 24 months||
100% renewable energy
|$149||Recommended: The fixed rate plan is recommended.|
Description of the Plan Types
Fixed Rate Plans
A fixed rate does not change over the whole period of the contract, meaning that for the length of the contract (12, 18, or 24 months) the price you pay for electricity in ¢/kWh does not change. In general we recommend choosing fixed rate contracts of at least 12 months or more. As electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings. You can find more information about fixed rates in our guide.
Some customers have reported savings on fixed rate electricity plans from Discount Power. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year.
Base Charges/Minimum Usage Fees
Base charges are flat charges that are charged every month regardless of the amount of power consumed. Minimum usage fees kick in when customer consumption is below a certain minimum monthly threshold. Discount Power does not charge minimum usage fees or base charges.
Green Energy Plans
Discount Power does offer 100% green energy plans, which come entirely from Texas-based wind energy. Discount Power's standard plans include 11% renewable content, which is just over the state average of 10.7%.
We have rated this supplier .
Discount Power has an A+ rating with the Better Business Bureau, based on the small number of complaints that have been made against it relative to its size. Some customers appreciate savings on fixed rate plans, but several customers complained about problems with billing (additional charges to their bills that they felt were unfair).
For more information, please visit our Discount Power customer reviews page.
Discount Power is a subsidiary of Volterra Energy, which describes itself as "the parent company for a family of retail electric brands offering customer-focused products to consumers across Texas". Along with Discount Power, Volterra Energy also owns Power Express, which sells electricity to residential and small business customers in Texas.
Contact Discount Power
You can reach Discount Power at [email protected] or via an online form on their website
Customer Care Phone Numbers
You can reach Discount Power at 713-423-6970 or toll-free at 877-909-7693. Discount Power's customer service hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. (closed holidays and weekends.)
1800 St James Place, Ste. 211
Houston, Texas 77056