Duke Energy Retail

Please note that as of April 2015 Duke Energy sold its retail activities and no longer sells retail electricity or gas supply. To find a supplier near you, please refer to our supplier directory.

Duke Energy is the largest electric power holding company, and supplies and delivers power to over 7.3 million Americans, as well as delivers natural gas to over 500,00 customers. The company is headquartered in Charlotte, N.C.

Duke Energy logo

Duke Energy Residential Services

Duke Energy has electricity delivery activities in Florida, Indiana, Kentucky, Ohio, North Carolina, & South Carolina.


Duke Energy serves natural gas customers Ohio and Kentucky.

Different Rate Plans with Duke Energy

Please note that as of April 2015 Duke Energy no longer offers residential retail energy supply. Check our supplier directory for a full list of active suppliers.

Rate schedules may be regulated differently depending on your state. However, rate plans are similar across state boundaries.

Fixed Rate Plans

Duke Energy offers a variety of fixed rate plans, often based on your home's usage of energy. Natural gas is usually measured in therms, and electricity usage is measured in kilowatt-hours (kWh). For example, Duke Energy offers some electricity plans with one fixed rate for all monthly electricity usage under 1,000 kWh, and another rate for all usage above the limit.

Variable Rates - Time of Use plan

In a Time of Use plan, consumers are charged more for electricity during times of higher demand. This helps to reduce stress on the electricity grid, and also can generate savings for Duke Energy consumers, as long as they are able to shift a majority of their electricity consumption to off-peak (low-demand) periods.

Customer Reviews

Customer experiences with Duke Energy have varied. Some customers felt that savings were noticeable, depending on their location. Common complaints included difficulty with bill pay, and bills that were higher than expected. Others feel that customer service left something to be desired.

Duke Energy Business Customers

Serving the same six states for business customers as it does for residential customers, Duke Energy had well-developed commercial energy services.

Home Generation

With the "Smart $aver Incentive" program, Duke Energy sends rebates to customers for generating their own renewable energy, and making other environmentally-friendly changes. The US Department of Energy also offers incentives to most state residents to generate their own electricity. Renewable home options include solar, wind, biomass power, and more.

Company Information

Duke Energy is the largest electricity holding company in the United States, serving about 7.3 million electricity customers and 500,000 natural gas customers. With its headquarters in North Carolina, Duke Energy was founded over 150 years ago.

In 2012, Duke Energy merged with Progress Energy, a company owning two utilities serving about 3.1 million customers in North and South Carolina, and Florida. The company also has holdings in Canada and Latin America under Duke Energy International.

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