Gateway Energy Services Reviews

Based in Suffern, NY, Gateway Energy Services is an alternate supplier with good reviews for customer service. Customers report savings with fixed rates, but variable rates may not be as great.

Our Opinion on Gateway Energy Services

Customers report significant savings on fixed rate plans. As long as you are able to lock in a competitive fixed rate, we recommend these plans with Gateway Energy Services. People feel however that variable rates often end up being more expensive than those of their local utility, so we advise against choosing a variable rate plan.

Customer service is widely appreciated by customers. However, some customers are not comfortable with sales methods that are at times aggressive. Compare reviews with other suppliers.

Plans Available and Our Thoughts

Rate Type Details Contract Length Cancellation Fee Our Thoughts
Fixed Rates
  • Rate fixed for whole contract period
  • Becomes variable rate at end of contract for 3 months
  • After 3 month period becomes month to month variable rate
  • Can take up to 2 months to cancel
6, 11, 12, 18, 24, or 36 months $0 - $200, depending on plan Recommended
  • Electricity: 18, 24, or 36 month contracts
  • Natural Gas: 6 or 12 month contracts
Variable Rates
  • Rate changes each month
  • Up to 2 months to terminate
No contract; automatically renews each month None Not recommended

Savings on Fixed Rate Plans

Gateway Energy Services customers report immense savings on fixed rate plans. Some people have even claimed that their bills have been halved in comparison to rates with their local utility.

We recommend the stability of fixed rates with Gateway Energy Services. This is because variable rates are not regulated by your local government, which means they are subject to be much more expensive than rates with your utility.


The price for electricity tends to vary so much over a one year period that a regulated rate with your utility may be the best deal for 12 months or less. However, the price of electricity increases over the long term, making fixed rates a great deal for lengths of time longer than 12 months.

Natural Gas

For natural gas, our recommendations are the opposite. Because the price of natural gas falls over the long term, but fluctuates so much within one year, a fixed rate can be a good deal for 12 months or less.

Great Customer Service

People report very pleasant customer service experiences, stating representatives are friendly and address customer concerns well.

Gateway Energy Services does not yet have a customer service rating from the Better Business Bureau.

High Variable Rates

Customers report being lured in by low variable rate offers, but instead rates could end up high above those offered by their local utility.

Additionally, fixed rate plans become variable at the end of your contract term, and many customers report feeling uninformed about this. It can take up to two months to end a variable rate contract, so some customers feel like the company locked them in to high rates.

Difficulty Redeeming Rewards

There are Visa gift cards for joining Gateway Energy Services and for referring friends to the service. Some customers state that it is difficult to receive their rewards, and they may need to put pressure on customer service to actually redeem them.

Aggressive Door to Door Sales

Many customers are not comfortable to door to door sales methods. People report that representatives can be aggressive and unpleasant. Representatives may additionally not adequately report who they are, and customers may sign up for service without realizing what they are signing up for.

Company History

Founded in 1997 in Suffern, New York, Gateway Energy Services is a subsidiary of Direct Energy. The company serves over 345,000 electricity and natural gas customers in 6 states.

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