Great Eastern Energy · Reviews
Great Eastern Energy reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
Great Eastern Energy suits households in New York, New Jersey and Massachusetts who want a long-established dual-fuel ESCO with a strong BBB record and the option of 100% renewable electricity. The main caveat is the automatic conversion to a variable rate at the end of the 12-month contract — set a calendar reminder before the renewal date and either re-negotiate or switch to a competitor. Always compare the unit rate against the local utility's default price-to-compare before signing up.
Pros
- A+ BBB rating — strong third-party complaint-resolution track record.
- Dual-fuel offering across NY, NJ and MA simplifies billing.
- Long operating history — established 1996.
- Fixed-rate plan locks in the unit rate for the full 12-month term.
- 100% REC matching available on the green option.
Cons
- Plans automatically convert to a variable rate after the 12-month contract expires — frequent complaint source.
- Only one fixed-rate term length (12 months) — less flexibility than larger ESCOs.
- $100 early-termination fee is on the higher side for the Northeast market.
- No price transparency on the consumer-facing website — rates revealed only after entering ZIP code.
Common questions about Great Eastern Energy reviews
Great Eastern Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare Great Eastern Energy's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real Great Eastern Energy customer before publishing — so the signal is higher quality than open platforms.