IDT Energy · Reviews
IDT Energy reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
IDT Energy suits Mid-Atlantic households who want a publicly-listed parent (Genie Energy, NYSE: GNE) and the unusual combination of a 12-month fixed rate with no early-termination fee. The no-ETF Smart Budget plan is genuinely customer-friendly. The main caveats are the 2025 Genie Energy financial restatement announcement and the historical complaint pattern around door-to-door enrollment — stick to online sign-up, lock in the Smart Budget rate, and always compare against your utility's default price-to-compare for your zip code.
Pros
- Backed by Genie Energy Ltd (NYSE: GNE), a publicly listed parent with audited financials.
- Approximately 318,000 retail-electricity customers across six states + DC — operational scale.
- Smart Budget fixed plan with no early-termination fee — rare combination in the ESCO market.
- REC-matched green-energy add-on available on all plans.
- Reward points programme and $50 referral bonus on signups.
Cons
- 2025 Audit Committee announcement that prior 2023-2025 financials require restatement — a transparency red flag.
- Variable-rate Smart Flex plan has historically spiked during cold-weather events.
- Recurring complaints in state-PUC files around enrollment via door-to-door sales channels.
- REC-matched green option is offset-only — not direct power-purchase from renewable generators.
Common questions about IDT Energy reviews
IDT Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare IDT Energy's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real IDT Energy customer before publishing — so the signal is higher quality than open platforms.