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As one of the largest retail electric providers in Texas, Green Mountain Energy sells renewable electricity to residential and business customers within service areas of the big five utility companies. Based in Houston, Green Mountain Energy plans offer fixed, variable, prepaid, and green power options along with a variety of term lengths. Although the Green Mountain Energy login lets customers manage several account aspects, Green Mountain Energy reviews appear to be critical especially when it comes to billing. Swipe (or scroll) down to find out more, along with the Green Mountain Energy customer service phone numbers available in Texas.

Green Mountain Energy : Overview

Established in Vermont in 1997, Green Mountain Energy has been with the Texan retail energy market since deregulation in 2002.

Green Mountain Energy proudly boasts its reputation as an electric provider that offers 100% clean energy solutions by backing the purchase of renewable energy certificates (RECs) for residential and commercial customers.

Green Mountain Energy Pros/Cons
Up-side Down-side
 A decent range of contract options  High number of customer complaints regarding billing/autopayment
 Forward-thinking plans, accommodating EV (Electric Vehicle) implementation  
 A company that has been in operation for a long time and supports renewable energy - 100%  

Connect : Green Mountain Energy login, my account, and app

Customers are provided an account management platform using the Green Mountain Energy login portal. Here, customers are able to:

  • Keep tabs on the positive impact they're making on the environment
  • Establish (or update) Auto Pay for more efficient monthly payments
  • View billing details
  • Manage contact details, like email addresses or phone numbers
  • Track and review energy usage history in detail
  • If you're a customer, sign up an all-access account with Green Mountain Energy!

The Green Mountain Energy app is available on the Apple App Store and the Google Play Store, providing the same benefits to desktop access:

  • Check out the personal, green impact being made
  • Make a bill payment
  • View energy usage
  • Shop around for a new Green Mountain Energy plan
  • Manage typical account aspects

Green Mountain Energy bill payment : Ways to pay a bill with Green Mountain Energy

Green Mountain Energy gives customers a few ways to make a bill payment, including the Green Mountain Energy guest pay method (below):

Direct Energy bill pay methods
Method How? When?
Bill pay phone number 1-866-785-4668 24/7
Guest Pay
(One-time, online)
Green Mountain Energy
Guest Pay
24/7
Green Mountain Energy login
Customer portal
Green Mountain Energy
login
24/7
Pay in person
(with remittance slip in hand) Authorized locations
Fidelity Express
Barri Financial Group
CheckFreePay
Depends on locale
(expect to be charged
a processing fee)
Mail cashless bill payment
(and bill stub)
Green Mountain Energy
P.O. Box 660305
Dallas, Texas
75266-0305
24/7

Green Mountain Energy plans & rates (and vs. TXU, where applicable)

Inside the service areas of all investor-owned utilities companies in Texas, Green Mountain Energy offers the following plans for new customers:

  • The Green Mountain Energy Pollution Free™ e-Plus plan: Paperless "Tree Free" billing and AutoPay discounts in 6-, 12-, 24-, and 36-month terms
  • The Green Mountain Energy Pollution Free™ plan: A month-to-month contract
  • The Green Mountain Energy Pollution Free™ All Nighter plan: Only available in a 12-month contract
  • The Green Mountain Energy Solar with Green Mountain Driver plan: Available in 12- and 36-month terms
  • The Green Mountain Energy Go Local Solar plan: Only available in a 12-month contract
  • The Green Mountain Energy Solar All Nighter for EVs plan: Available in 12- and 36-month terms

Looking at the Electricity Facts Label (EFL) for each plan, the details that stand out include:

  • $0 base fees
  • No minimum usage fees or tiered energy-usage rate changes
  • High early termination fees: starting at $100 for a 6-month contract and going up to $250 for a 36-month contract
  • The energy rates are moderately high, compared to what's available on the market with other providers

Green Mountain Energy Solar Buyback : Renewable Rewards program

One of the highlights of Green Mountain Energy is the Renewable Rewards program for solar-panel-owning customers who are looking to save more on their energy expenses. The breakdown of benefits of being on this plan are:

  • A contract with a fixed electricity rate
  • One-to-one buyback credits on excess energy
  • Credit rollover from the prior month
  • 100% clean electricity for additionally required energy use

What's required for the Solar Buyback "Renewable Rewards" plan with Green Mountain Energy?  You must be a current Green Mountain Energy customer in Texas
 The home solar system must have a rated capacity of less than 25 kW
 An Interconnection Agreement needs to be active with your utility company
 The utility company must install a bidirectional meter that separtaely measures the inflow and outflow of electricity

Be sure to check out any solar incentives offered by utility companies across Texas! Oncor, CenterPoint, AEP Texas, and TNMP offer programs and/or rebates for residents to get started.

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Green Mountain Energy plans : Fixed rates

A fixed rate contract offers a price (in ¢/kWh) that does not change from the provider over the whole period of the contract, however the utility energy rate is subject to change. Customers should keep track of when their contract ends, since many retail electric providers in Texas will automatically switch existing customers to variable rates once their fixed contract reaches the end of its term.

Customers report that they appreciate savings on fixed rate electricity plans from Green Mountain Energy. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year. Electricity prices per kilowatt-hour fluctuate seasonally, and consumers may not be able to take advantage of prices when they are low (this is where timing on a fixed-rate plan can be critical). However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and prevent overspending.

Green Mountain Energy plans : Variable rates

A variable rate is a rate whose price (in ¢/kWh) changes each month. The variable rate may change at the discretion of the provider (as is the case with Green Mountain Energy variable rates), or as a function of price changes on an energy index.

Zero base fee charges from Green Mountain Energy

None of Green Mountain Energy's plans contains a base charge. Although the utility companies (Oncor, CenterPoint, AEP Texas, and TNMP) charge their own monthly fee - which is passed on to consumers - some electric providers, like TXU and Direct Energy, choose to include this fee into the plans they offer.

Renewable energy plans by Green Mountain Energy

Green Mountain Energy only offers green energy plans. As with most renewable energy plans that providers offer, this plan doesn't promise that your home will be powered using green energy. Instead, the money from bill payments made while on the plan is promised to go towards financially supporting the renewable energy industry.

Check out what is declared in the typical Term Of Service: You will not have electricity from a specific generation facility delivered directly to your service address, but your purchase ensures that renewable energy equal to 100% of your paid electricity usage is produced using renewable resources on an annual basis. The good news is that as renewable energy gains momentum, and investment increases - consumers should anticipate the overall cost of renewable energy plans decrease and household power consumption actually come from green energy sources.

Green Mountain Energy reviews : What do consumers think?

green-mountain-energy-rating

In 2020, Green Mountain Energy made spot #13 on the list of the most formal complaints received against retail electric providers in Texas out of the 76 REPs registered, according to the Public Utilities Commission (PUC) of Texas. While some customers appreciate Green Mountain Energy's renewable energy ambitions, other customers have been overwhelmingly unsatisfied with billing services. In fact, 75% of all formal complaints filed with the PUC were regarding Green Mountain Energy's billing practices).

The leading review websites are currently giving Green Mountain Energy:

Green Mountain Energy reviews : BBB, Yelp, Google, and more
Site Overall rating Source
Better Business Bureau 1.63 / 5 Green Mountain Energy BBB
customer review rating
Yelp 1.5 / 5 Yelp's Green Mountain Energy review
Consumer Affairs 1.2 / 5 Green Mountain Energy review
on Consumer Affairs
Google Reviews 3.9 / 5 Green Mountain Energy reviews on Google
TexasElectricityRatings.com 1.7 / 5 TexasElectricityRatings.com's
Green Mountain Energy review
Home Energy Club 4.5 / 5 Home Energy Club's
Green Mountain Energy review

Contact : Green Mountain Energy customer service and power outage

Green Mountain Energy power outage : Phone numbers Green Mountain Energy mostly handles billing, new customer set ups, and transferring or ending service. In the event of a power outage, customers need to contact the utility company that services the area (since they are responsible for the electrical infrastructure). Find out "Which utility company is mine?" if your power goes off or, if you already know, use the power outage number (listed below) to report it:
 Oncor power outage: 1-888-313-4747
 CenterPoint power outage: 1-800-332-7143
 TNMP power outage: 1-888-866-7456
 AEP Texas power outage (North & Central): 1-866-223-8508

Need to contact Green Mountain Energy to start service or ask a billing question? Here are some ways to contact customer service:

Green Mountain Energy customer service phone numbers in Texas
Reason Phone number Hours
(Central Time)
Residential customer service 1-866-785-4668 Mon-Fri: 7am-10pm
Bill payment 1-866-785-4668 24/7
New customers
Residential plans
1-866-301-3120 Mon-Fri: 7am-10pm
Sat: 9am-5pm
Commercial customer service 1-866-280-3603 Mon-Fri: 8am-5pm
New customers
Commercial
1-855-463-2489 Mon-Fri: 8am-6pm
Green Mountain Energy power outage:
CenterPoint:
Oncor:
TNMP:
AEP Texas:
Contact for utility company
1-800-332-7143
1-888-313-4747
1-888-866-7456
1-866-223-8508
24/7