Oncor Arlington : About & Contact

Energy Texas

The TDU (Transmission & Distribution Utility)- aka electric utility company- for Arlington and the surrounding Tarrant County area is Oncor Electric Delivery. Oncor has over 70 Retail Electric Providers working to serve over 3.8 million Texas homes and businesses that span the East, West, and North-Central state regions. Arlington joins other major cities like Dallas, Fort Worth, Plano, Irving, Killeen, Midland, Waco, Tyler, and Wichita Falls covered by Oncor.

Oncor oversees power production for several Arlington neighborhoods, such as:

Neighborhood Zip Codes
East  75050, 75051, 75052, 76010, 76011, 76013, 76014, 76015, 76017, 76018
Southeast 75052, 76001, 76002, 76014, 76015, 76017, 76018, 76063
West 76012, 76013, 76015, 76016, 76017, 76119, 76120
Carver Heights East 76013, 76015, 76016
Southwest 76001, 76016, 76017, 76060, 76063
North 75050, 76006, 76011, 76012, 76040, 76120
Central 76010, 76011, 76012, 76013
Hollow Hills 76012, 76013, 76112, 76120


Oncor also powers the following communities around Arlington (within Tarrant County):

If you live in these areas and are experiencing an outage, blackout or similar electric problem, please reach out to Oncor immediately at 888-313-4747 (available 24/7).

Moving to Arlington - Tarrant County (i.e. 76010, 76011, 76013, 76014 76119, 76137 etc.) and need to start electricity service with Oncor Electric Delivery?

Since Oncor Electric Delivery is the main utility company in the area, more than likey they will be producing the power for your future home. Texas New Mexico Power (TNMP), however, is another utility company that has presence in surrounding communities like Lewisville and Gatesville. If you´re not sure which electric utility is established in the area, your best bet would be to contact either utility company to ensure you get set up correctly with service. Start by contacting Oncor's customer service line listed below to find out whether they provide service to your address. If Oncor doesn't cover your location, give TNMP's customer service line a call to confirm. If you keep striking out, just continue down the list of utilities companies (ordered by "likelihood of service area" near Arlington) until you can confirm which one covers your home.

  • Oncor Electric Delivery's customer service: 888-313-6862
  • Texas New Mexico Power's (TNMP) customer service: 888-866-7456
  • AEP Texas North's customer service: 877-373-4858
  • AEP Texas Central's customer service: 877-373-4858
  • CenterPoint Energy's customer service: 800-427-7142

Perhaps a more efficient way to find out which TDU produces your electricity is by using the ESI ID / ESID on the electric meter at your new address. Inside this long number is a code to identify which utility company the meter pertains to. This entire ESID number is anywhere between 17 and 22 digits long, but all that is needed are five of those (the numbers in spots 3 to 7). The first two numbers will be a ´´10´´ (which are irrelevant) followed by the five digit TDU identity code. [For example: ´´10number6995670100]

five digit number Transmission & Distribution Utility company
44372 Oncor Electric Delivery
40051 Texas New Mexico Power (TNMP)
03109 Sharyland Utilities
03278 AEP TX Central
08901 CenterPoint
13830 Nueces Electric Coop
17008 Sharyland Utilities-McAllen
17699 Oncor/SESCO
20404 AEP TX North

After sorting out which utility company covers your area (and the base prices it pushes through REPs and to end consumers), the only other step is to shop for a Retail Energy Provider (at least a REP can be chosen whereas the utility company comes with your home)! Feel free to check out the Full List of Retail Electric Providers in Texas. Once decided, starting service is pretty straightforward. To open an account in your name you will simply need to call your ideal REP and provide:

  • Your exact address (including your street address, unit number, city/town, and zip code)
  • Your full name and contact information (phone number, email, address)
  • The date you require service (in other words, the date you move in)

Many REPs require a security deposit to activate accounts for new customers, so you may also be asked for your Social Security Number (SSN) in order for the provider to perform a credit check.

For a starting point, here are a few of the most recognized electric companies in Texas:

As a great reference for research into REPs operating in Texas, check out the Public Utility Commission of Texas website. They maintain a fairly current listing of formal Complaint statistics for Energy providers that include formal complaints filed, billing problems, documented cases of slamming/cramming, and service quality experiences by customers. Working from the bottom of the list to the top might be the most efficient way to go about finding your next provider since the list ranks the REPs from the highest to lowest on number of issues they have had.

Contact Oncor Electric Delivery

Call Oncor Electric Delivery customer service at 888-313-6862 for answers to your questions and concerns relating to questions about your bill, how to change electricity suppliers, ways to save money on your power bills, and/or financial assistance.

For one-on-one help in creating an account, you can visit the closest store (*walk-ins and opening hours may differ due to COVID-19 restrictions, so calling before making the trip is highly recommended):

Store Address Contact for: Phone number Schedule
Oncor Electric Delivery 2118 S. Bowen Rd., 76013 Pantego, TX Outages 888-313-4747 24/7
Service/General 888-313-6862 *8 am to 6 pm (Mon - Fri)

About Oncor Electric Delivery

Would you like Oncor Electric Delivery?

Oncor Electric Delivery will be happy to answer any questions you might have about starting your electricity service including questions about electricity rates or billing.

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