Contact PSE&G

Residential customer service

1-800-436-7734

Monday to Friday, 7 a.m. to 8 p.m.; Saturday 8 a.m. to 5 p.m.; automated 24/7.

Gas leak / emergency (24/7)

1-800-880-7734

Smell gas? Leave the building, then call from outside. A technician is dispatched within roughly 60 minutes.

Power outage (24/7)

1-800-436-7734

Same line. Report online via My Account or text OUT to 4PSEG (47734) if enrolled.

Bill assistance / collections

1-800-357-2262

Monday to Friday, 7:30 a.m. to 8 p.m. Deferred payment plans, hardship referrals.

All PSE&G phone numbers and office addresses →

Utility fact sheet

Type
Investor-owned utility (IOU)
Parent
PSEG (NYSE: PEG)
Founded
1903 (Public Service Corp.)
NJ electric customers
~2.4 million
NJ gas customers
~1.9 million
Communities served
~300 (incl. Newark, Jersey City, Trenton)
Retail choice?
Yes (NJ-wide since 1999)
Regulator
NJ BPU + FERC
Headquarters
80 Park Plaza, Newark, NJ 07101

What you can do here

  • 1

    Start, stop or transfer service

    Call 1-800-436-7734 at least 2 business days before move-in. Have your new address, move-in date and a photo ID ready.

  • 2

    Pick a supplier or stay on BGS

    NJ has retail choice. You can stay on PSE&G Basic Generation Service or pick a licensed third-party supplier (ESCO).

  • 3

    Find a walk-in counter

    PSE&G operates 16 Customer Service Centers across NJ for check payments and account questions.

Full contact directory

About PSE&G

PSE&G is the trade name of Public Service Electric and Gas Company, the regulated utility subsidiary of Public Service Enterprise Group (NYSE: PEG). The company traces back to 1903, when more than 400 local gas, electric and trolley operators merged into Public Service Corporation. The transit business was spun off in the 1970s, leaving a focused gas and electric utility; the modern name Public Service Electric and Gas Company dates from 1948.

Today PSE&G is one of the ten largest combined utilities in the United States, with its service territory running diagonally across New Jersey from the Hudson River to the Delaware. It is a wires-only company: since the 1999 Electric Discount and Energy Competition Act, PSE&G has no longer owned generation. The power on customers' bills comes from a statewide Basic Generation Service (BGS) auction held every February, or from a competitive third-party supplier (ESCO) that the customer chose.

PSE&G also runs PSE&G Long Island under a service contract with the Long Island Power Authority (LIPA). PSE&G LI is a separate operation with its own customer service line and a different rate structure, so do not call the NJ numbers if you live on Long Island. See the dedicated PSEG Long Island page.

PSE&G service area in New Jersey

PSE&G's NJ territory runs along the Hudson and Delaware river corridors and covers roughly three-quarters of the state's population for electric service.

Hudson, Essex & Bergen

Newark, Jersey City, Elizabeth, Bayonne, Hoboken, Hackensack, Union City, Paterson, Passaic, Paramus and the I-95 / Route 17 corridors.

Middlesex, Mercer & the Delaware corridor

Trenton, New Brunswick, Perth Amboy, Edison, Burlington, Camden, Plainfield, Princeton (delivery) and the Turnpike Exit 4 to Exit 9 corridor.

Outside PSE&G territory, NJ households are served by JCP&L, Atlantic City Electric, Rockland Electric or one of the nine NJ municipal electric utilities.

PSE&G's 2026 BGS supply rate

Every February, NJ utilities run a joint Basic Generation Service auction. The clearing prices reset the default supply rate every June 1. PSE&G filed its compliance tariff on March 16, 2026 and the new rate took effect June 1, 2026.

Effective

June 1, 2026

Through May 31, 2027

Default tariff (small)

BGS-RSCP

All-in residential bill near 26¢/kWh

Default tariff (large)

BGS-CIEP

Hourly-priced for >= 750 kW peak load

What it means for you

BGS-RSCP is the residential default. The PSE&G all-in residential rate (supply plus delivery plus adders) sits near 26¢/kWh after the June 2026 reset. If you stay on BGS the rate moves once a year and you pay a small risk premium; if you shop, you can lock a price for 12 to 36 months, but read the contract carefully because many ESCO offers reset after an introductory period.

Source: PSE&G electric tariffs; regulatory filings; NJ BPU BGS auction results.

How to pay your PSE&G bill

Auto-pay (free)

Recurring bank draft via My Account. No card fees.

My Account online

One-off web or app payment by bank account (free) or card ($3.95 fee).

By phone

Call 1-800-553-7734 for free bank-draft payment, or 1-888-575-6273 by card.

In person

Check or money order at any of 16 Customer Service Centers; cash at PSE&G authorized walk-in pay agents.

PSE&G does not accept prepaid debit cards or gift cards as payment under any circumstances. Mail-in checks should go to PSE&G, PO Box 14444, New Brunswick, NJ 08906.

If you cannot pay your bill

PSE&G participates in several state and federal assistance programs. Apply before a shut-off notice arrives; once on a program, the Winter Termination Program (Nov 15 to Mar 15) protects you from shut-off.

LIHEAP

Federally funded heating help, administered by NJ DCA. Apply once per heating season.

USF + PAGE

Universal Service Fund caps utility bills at a percentage of income; PAGE forgives a portion of arrearage.

NJ SHARES

Emergency one-time grant funded by customer donations and the State; one application per 12 months.

Frequently asked questions

Can I shop for a cheaper electricity supplier in NJ?
Yes. The 1999 NJ Electric Discount and Energy Competition Act deregulated retail electric supply. You can stay on PSE&G Basic Generation Service or pick a licensed third-party supplier (ESCO). PSE&G remains the delivery utility either way and is still the company you call for outages, meter issues and emergencies.
What does PSE&G mean by BGS?
Basic Generation Service: the default electricity supply for residential and small-commercial customers who have not picked a third-party supplier. PSE&G procures it in a statewide auction held every February; the clearing price resets the residential supply rate every June 1 for the next 12 months.
What do I do if I smell gas?
Leave the building immediately. Do not flip switches, light matches or use a phone inside. Once safely outside, call PSE&G's 24/7 gas-emergency line at 1-800-880-7734 or 911 if there is fire or injury. PSE&G dispatches a technician within roughly 60 minutes.
Who do I call for a downed power line?
Call PSE&G 24/7 at 1-800-436-7734. If a wire is on the ground or anyone is hurt, dial 911 first. Never approach a downed line; assume it is energized.
How do I know it is really PSE&G calling?
A legitimate PSE&G representative can tell you the last five digits of your account number. If a caller demands payment by prepaid debit card or gift card, threatens immediate shut-off, or refuses to verify your account details, it is a scam. Hang up and call PSE&G directly at 1-800-436-7734. See the PSE&G scams page for current red flags.
Is help available if I cannot pay my bill?
Yes. Call PSE&G at 1-800-357-2262 to set up a deferred payment plan (one is guaranteed per year). NJ households may also qualify for LIHEAP, Universal Service Fund (USF), New Jersey SHARES, PAGE, and the Winter Termination Program (Nov 15 to Mar 15 shut-off protection).
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