Smell gas? Do not visit the office.
Leave the building straight away, do not flip switches, do not use a phone indoors. Once outside, call National Fuel's 24/7 gas emergency line:
1-800-444-3130Available 24 hours a day, 7 days a week. Free from any phone.
Jamestown office details
The Jamestown office is one of two National Fuel walk-in locations in Western NY. It serves customers across Chautauqua County, including Falconer, Lakewood, and Frewsburg.
Peck Settlement Rd. office
Jamestown, Chautauqua County, NY
- Address
-
1384 Peck Settlement Rd.
Jamestown, NY 14701 - Open hours
-
- Monday to Friday: 8:15 AM to 4:30 PM.
- Saturday and Sunday: closed.
- County and ZIP
- Chautauqua County, ZIP code 14701.
Reach National Fuel by phone
24/7 gas emergency
1-800-444-3130
For any suspected leak, day or night. Call from outside the building.
Customer service (outside Buffalo)
1-800-365-3234
Mon to Fri, 7:00 AM to 6:00 PM. Toll-free, the right line from Jamestown.
Customer service (Buffalo area)
1-716-686-6123
Mon to Fri, 7:00 AM to 6:00 PM. Use this number only if calling from Buffalo.
What you can do at the Jamestown office
Walk-in offices are the right route for billing and account paperwork. Anything safety-related goes straight to the 24/7 emergency line.
Walk in for
- . Paying a National Fuel gas bill in person;
- . Opening a new residential account when moving in to the Jamestown area;
- . Closing or transferring an account when moving out;
- . Asking about a payment plan, deferred-payment agreement, or budget billing;
- . Asking about ESCO supply, supply switching, or de-enrollment.
Bring a photo ID, your most recent bill, and your move-in or move-out date.
Call 1-800-444-3130 instead for
- . A suspected gas leak, indoors or outside near a meter;
- . A pilot light that will not stay lit on a furnace, water heater, or stove;
- . A damaged gas meter, gas line, or service riser;
- . A carbon monoxide alarm sounding;
- . An odor of rotten egg or a hissing sound near gas equipment.
Never try to fix or close a gas valve yourself. Leave the building first, then call from outside.
The other National Fuel office
National Fuel keeps one other walk-in office in Western NY, roughly 70 miles north of Jamestown in the Buffalo metro area.
Useful National Fuel links
For most questions, online or phone is faster than a trip to Jamestown.
Utility hub
National Fuel in New York State
Rates, service territory, regulated context.
Pay your bill
National Fuel bill pay
Online, by mail, by phone, or in person.
Move in
Start gas service with National Fuel
Open an account in 10 days, what to bring.
Move out
Stop or transfer National Fuel service
Final meter reading, ESCO contract cancellation.
Office finder
All National Fuel local offices
Compare the two Western NY walk-in locations.
State overview
Electricity and natural gas in New York
How retail-choice works in NY, ESCO basics.
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
