RG&E office in Rochester (ZIP 14619)

By James Pochez | Updated 25 May 2026 | 3 min read

The Rochester Gas & Electric (RG&E) Brooks Avenue office at 755 Brooks Ave is the southwest-side customer-service centre for the city of Rochester (ZIP 14619). Account questions and in-person payments are handled here; outages and gas leaks must be reported by phone, not at the counter.

755 Brooks Ave, Rochester NY 14619 Mon-Fri 7:00 am - 7:00 pm Monroe County, NY (Rochester region)

Address, hours and phones

Walk-in address

Rochester Gas & Electric
Brooks Avenue Office
755 Brooks Avenue
Rochester, NY 14619
United States

Southwest side of Rochester, close to the airport. The 89 East Ave RG&E headquarters address is the corporate office, not a walk-in.

Customer service hours

Monday: 7:00 am - 7:00 pm
Tuesday: 7:00 am - 7:00 pm
Wednesday: 7:00 am - 7:00 pm
Thursday: 7:00 am - 7:00 pm
Friday: 7:00 am - 7:00 pm
Saturday: Closed
Sunday: Closed

Emergency lines below run 24/7, holidays included.

Customer service

1-800-743-2110

Mon-Fri 7:00 am - 7:00 pm.

Brooks Ave local line

1-585-342-0802

Local number for this office during business hours.

Electric outage (24/7)

1-800-743-1701

Power out, downed wire, sparks: call any time.

Gas emergency (24/7)

1-800-743-1702

Leave the building first, then call from outside.

What this office handles

You can come in person to

Pay a bill in cash, by check, or by money order.

Open or close an RG&E account (bring photo ID and your move-in date).

Ask about a deferred payment plan or budget billing.

Drop off documentation for the Energy Affordability Program or HEAP.

Resolve a disconnection notice before the shut-off date.

Call instead for

Power outage: call 1-800-743-1701 any time.

Smell of gas: leave the building, dial 911 if there is fire, then call 1-800-743-1702.

Downed power line: stay back at least 30 feet and call 1-800-743-1701.

Start service when moving in: call about 1.5 weeks in advance.

Pick an ESCO: shop online via the NY PSC Power to Choose tool.

RG&E serves about 371,000 electric and 307,000 natural-gas customers across western New York. It is a wholly-owned subsidiary of Avangrid Inc., which is in turn majority-owned by the Spanish utility Iberdrola. Its sibling utility NYSEG covers a different territory in the Southern Tier and Finger Lakes; the two share a parent but file separate rate cases.

Other RG&E offices nearby

RG&E runs two other walk-in offices in western New York. If Brooks Avenue is not the closest stop, try Spencerport (west) or Canandaigua (southeast).

Spencerport

2670 S Union St

ZIP 14559 - Monroe County - about 10 mi west.

Canandaigua

79 Clark St

ZIP 14424 - Ontario County - about 25 mi southeast.

All RG&E offices

Directory + map

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Useful RG&E links

Most RG&E tasks can be handled by phone or online. The pages below cover the common requests.

RG&E utility hubOverview, service map, Avangrid context. Pay your billOnline, phone, mail, autopay options. Move in: start serviceCall about 1.5 weeks before move-in. Move out: stop serviceAvoid extra charges after you leave. Understanding your billSupply, delivery and taxes line by line. Electricity in New YorkESCO suppliers and the deregulated market.

RG&E delivery rates are regulated by the New York Public Service Commission (PSC). Supply rates can be shopped through a PSC-licensed ESCO.

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