The move-out process in 4 steps

1

Call RG&E at least 3 business days ahead

Phone 1-800-743-2110 Monday to Friday, 7 a.m. to 7 p.m. ET. Have your account number, move-out date, and forwarding address ready.

2

Schedule the final meter read

RG&E will book a final read on or near your move-out date. If the meter is accessible, the read is done remotely or by drive-by; otherwise a technician visit is needed.

3

Provide a forwarding address

The final bill (or refund) is mailed to the forwarding address. If you used auto-pay, the final amount draws from your bank account; close out auto-pay after the final bill clears.

4

Cancel or transfer any ESCO contract

If you used a separate ESCO for supply, contact them as well. Some ESCOs follow you to your new address; others terminate. Check the contract.

What to have ready when you call

  • RG&E account number

    Printed on every bill (and visible in the online account).

  • Move-out date

    The date you want service to end. If the date changes, call back to update.

  • Forwarding address

    For the final bill, refund check (if you overpaid or had a credit), and any returned deposit.

  • Bank or payment details (if updated)

    If you want a refund deposited to a specific account.

Moving within RG&E territory: transfer the account

If your new home is within the 9-county RG&E service area, you can close the old service and open the new one in the same phone call. The customer-service agent will book the final read at the old address and the activation at the new address in a single record.

You will need:

Existing RG&E account number
Move-out and new home move-in dates
New address
Any updated phone number or email

Crossing into NYSEG territory? RG&E and NYSEG are Avangrid siblings and share the call-center number, but they are separately tariffed utilities. If your new address is in NYSEG territory (parts of Wayne County and most border-county towns), the agent will close the RG&E account and open a NYSEG account. The delivery rate, customer charge and bill format will change.

Cancelling or transferring an ESCO contract

If you also had an ESCO for your energy supply, closing the RG&E account does not automatically end the ESCO contract. You must contact the ESCO directly.

Best case

The ESCO offers portable service across your new utility (especially if you stay in NY). Update the new address and the contract continues.

Standard case

The contract is tied to your RG&E account. Notify the ESCO of your move-out date and they will close out the supply portion alongside your final RG&E bill.

Watch out

An early-termination fee may apply on a fixed-rate contract terminated before its end date. Check the contract before signing one if you expect to move.

3 common move-out mistakes

1

Not closing the account at all

If you simply move out without notifying RG&E, the service stays in your name and the bill keeps coming. By the time you notice, an overdue balance may already be triggering disconnection notices to the property.

2

Forgetting the forwarding address

The final bill or refund check goes to the forwarding address on file. Without one, mail returns to RG&E and the credit can sit on your closed account for years.

3

Leaving the ESCO contract open

Cancelling RG&E delivery does not automatically end your ESCO supply contract. Contact the ESCO separately, and check the contract for any early-termination fee.

Frequently asked questions about moving out

At least 3 business days before your move-out date. Call earlier if you can; if a technician visit is needed to read or pull the meter, scheduling depends on availability.

No. There is no fee from RG&E to close a residential account. You pay only the final bill (or receive a refund if there is a credit balance).

Yes, if a deposit was on file. The deposit, plus accrued interest, is applied to the final bill; any remainder is mailed as a refund check to the forwarding address.

Use a single phone call to close the old service and open service at the new address. The customer-service agent will schedule both in one record.

RG&E and NYSEG are Avangrid siblings sharing the call center but billed under separate tariffs. The agent will close the RG&E account and open a NYSEG account.

Closing the RG&E account does not automatically cancel the ESCO. Contact the ESCO separately. Some ESCOs follow you to a new address; others terminate. An early-termination fee may apply on a fixed-rate contract.

More about RG&E

RGE RG&E utility profile Phones, outage numbers, Avangrid family, rate case and service area. MOVE IN Moving in Start service with RG&E when you move into the Rochester area. PAY Pay your RG&E bill Auto-pay, online, by phone, by mail and in-person options. CONTACT Contact RG&E Every customer-service line and mailing address in one place. NYSEG NYSEG RG&E's Avangrid sibling, serving central and southern New York. MOVING NY moving guide Step-by-step move guide for New York renters and homeowners.
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