Power Outage ConEdison: who to call, what to do
Power out with ConEdison? Find out who to call, what to do, and how get your power service back and running, whatever the situation.
What to do When Your Power Goes Out
- Determine the cause of the power outage. Is it affecting only your home, or your neighbourhood? If only your home is affected, check that you haven't blown a circuit
- Call the appropriate number to notify ConEdison. Report general outages at 1-800-752-6633, or to ask for payment assistance if you have missed a bill payment
- Follow electrical and power outage safety guidelines as you wait for power to be restored
The first thing you should do when your power goes out is to check to make sure that you haven't blown a circuit in your home. Blown circuits happen when you use too many electrical appliances at the same time, and the circuit gets overloaded.
If you were using multiple electrical appliances at the same time and the power suddenly went off, it is possible that one of your circuits has tripped. In this case, make sure to unplug some of your electrical appliances and check the circuit breakers in your electrical panel. If one of them has tripped, simply push the lever fully "off" and then "on".
Call ConEdison if this is a local outage. Their number for outages and electric emergencies is 1-800-752-6633. It is helpful to have the following information handy when you report an outage:
- The location, date, and time of the outage
- Whether you saw or heard anything out of the ordinary
- Whether your neighbours have power as well
- Keep in mind that it may take some time to get in touch with a customer service representative because other customers are also reporting the outage. Check the ConEdison website or their Twitter account to see if they are aware of the problem.
You can also report an outage online on ConEdison's website.
Power Outage Safety Tips
Stay save during a power outage by following these tips:
- Never run a generator in your home, basement, or other indoor space where exhaust fumes may accumulate
- Stay clear of downed power lines
- Unplug any sensitive home electronics that may be damaged when power is restored
- Do not use gas ovens or ranges to heat your home
- Make sure to turn off any electrical appliances (e.g. electric ovens, ranges or space heaters) that may have been in use when the outage occurred
- Avoid using candles for lighting, as they can cause a fire if tipped by animals or people, or if they come in contact with a combustible item. Use flashlights instead
Food Safety During Power Outages
- A full freezer will keep the temperature for about 48 hours (24 hours if it is half full) if the door remains closed. If it's possible that the power outage will continue beyond a day, prepare a cooler with ice for items in your freezer
- Keep refrigerator and freezer doors closed as much as possible - an unopened fridge will keep food cool for about four hours
- Use perishable food from the refrigerator as quickly as possible
If you have recently moved, it is possible that power was cut if your home was uninhabited for an extended period of time or because the previous inhabitant did not pay their bill. You will need to contact ConEdison as soon as possible to see when you can have power reconnected. Be aware that you may have to pay a reconnection fee, and that it may take several days to have power restored.
If you suspect that your power is out because you have missed a bill, call ConEdison customer service straight away to discuss making a special payment arrangement in order to have your service reconnected.