NYSEG Contact Information in New York State

Need to get in touch with New York State Electric & Gas Corporation (NYSEG)? We detail how below, no matter your questions or needs.

Customer Service

If you want to start or end service, have billing questions, or more, call one of the following numbers:

Service Type Phone Number Hours
Customer Service 1-800-572-1111 Open from 7 AM - 7 PM (Mon - Fri)
Speech or Hearing Impaired Customer Service 711 Open from 7 AM - 7 PM (Mon - Fri)

Emergency Numbers

If you are faced with an electricity or gas emergency*, leave your home immediately. When you are in a safe place, you can call one of the following numbers 24/7:

Type of Emergency Phone Number
Gas Emergency 1-800-572-1121
Electric Emergency 1-800-572-1131

*For electricity outages which are not a threat to your safety, you do not need to leave your home before calling NYSEG.

Automated Service

To take care of customer service needs without a customer attendant, you can call 1-800-600-2275 24 hours a day, 7 days a week.

Payment Questions & Help

If you are having difficulties making payments and would like to set up a payment plan, you can call 1-888-315-1755 from 7 AM - 7 PM, Monday - Friday.

Economic Development & Incentive Programs

To learn more about NYSEG's incentive programs for industrial and commercial clients, either looking to expand existing service or start new service, call:

1-800-456-5153 from 7 AM - 7 PM, Monday - Friday.


You can reach NYSEG via email with customer service concerns at [email protected]. NYSEG also has a contact form on their website for email.

Mailing Addresses

Depending on your concerns, there are a number of different ways to reach NYSEG by mail.

Type of Contact Address
Payments by Mail NYSEG
P.O. Box 847812
Boston, MA 02284-7812
Customer Service Questions or Comments P.O. Box 5240
Binghamton, NY 13902-5240
Concerns for Corporate Office NYSEG
P.O. Box 5224
Binghamton, NY 13902-5224
2nd Corporate Office Contact NYSEG
89 East Avenue
Rochester, NY 14649
Administrative Offices NYSEG
18 Link Drive
Binghamton, NY 13904

NYSEG Office Locations

Would you like to make a payment, ask a question, or resolve an issue in person? You can visit one of NYSEG's office locations below, between the hours of 8 AM - 4:30 PM, Monday - Friday.

City Address
Auburn 73 Wright Circle, Auburn 13021
Vestal (Binghamton) 4425 Old Vestal Road, Vestal 13850
Brewster Terravest Corporate Park, 35 Milan Road, Brewster 10509
Horseheads (Elmira) 1 Electric Parkway, Horseheads 14845
Geneva 152 Border City Road, Geneva 14456
Hornell 7760 Industrial Park Road, Arkport 14843
Ithaca 1387 Ithaca-Dryden Road, Ithaca 14850
Lancaster 150 Erie Street, Lancaster 14086
Liberty 26 Wierk Avenue, Liberty 12754
Lockport 6544 Lincoln Ave., Lockport 14094
Mechanicville 6 Werner Road, Route 146, Clifton Park 12065
Oneonta 65 Country Club Rd., Oneonta 13820
Plattsburgh 4125 Route 22, Plattsburgh 12901
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