NYSEG Contact Information in New York State

Need to get in touch with New York State Electric & Gas Corporation (NYSEG)? We detail how below, no matter your questions or needs.

Customer Service

If you want to start or end service, have billing questions, or more, call one of the following numbers:

Emergency Numbers

If you are faced with an electricity or gas emergency*, leave your home immediately. When you are in a safe place, you can call one of the following numbers 24/7:

*For electricity outages which are not a threat to your safety, you do not need to leave your home before calling NYSEG.

Automated Service

To take care of customer service needs without a customer attendant, you can call 1-800-600-2275 24 hours a day, 7 days a week.

Payment Questions & Help

If you are having difficulties making payments and would like to set up a payment plan, you can call 1-888-315-1755 from 7 AM - 7 PM, Monday - Friday.

Economic Development & Incentive Programs

To learn more about NYSEG's incentive programs for industrial and commercial clients, either looking to expand existing service or start new service, call:

1-800-456-5153 from 7 AM - 7 PM, Monday - Friday.

Email

You can reach NYSEG via email with customer service concerns at [email protected]. NYSEG also has a contact form on their website for email.

Mailing Addresses

Depending on your concerns, there are a number of different ways to reach NYSEG by mail.

NYSEG Office Locations

Would you like to make a payment, ask a question, or resolve an issue in person? You can visit one of NYSEG's office locations below, between the hours of 8 AM - 4:30 PM, Monday - Friday.