NYSEG Customer Service in Upstate New York

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To reach NYSEG customer service, call 1-800-572-1111. Looking for something else? Find everything you want to know about NYSEG customer service here.

Contact Customer Service at NYSEG

  • NYSEG main customer service line: 1-800-572-1111 (Hours: Monday to Friday, 7:00 a.m. to 7:00 p.m., excluding holidays)
    • Call this number for: billing concerns, service start/shut off requests, energy choice, to update your account information
  • Automated customer service line: 1-800-600-2275 (Available 24/7)
    • Call this number for: making a payment over the phone, customer service requests out of hours, including to provide a meter reading or to request a payment arrangement
  • Hearing/Speech Impaired (TTY): 711
  • Bill Pay: 1-800-600-2275
    • Call this number to: make a payment on your bill
  • Payment arrangements: 1-888-315-1755
    • Call this number: to make a special payment arrangement, or if you have received a final warning notice for an upcoming disconnection

Looking to start service with NYSEG? Call us at 347-410-8789 to activate your NYSEG energy service and supply with an ESCO in minutes!

NYSEG Walk-in Centers

NYSEG has 13 offices within their service territory. They are open from Monday to Friday, and can provide the following services:

  • Respond to questions about your bill or about your energy service
  • Take payment: NYSEG walk-in centers accept payment by cash, check, or money order. Make your payment at the office, or drop it off in specially designated drop-off boxes after hours
  • Provide information about:
NYSEG Walk-in Centers
Location Address Hours Phone Number
Auburn 73 Wright Circle, Auburn, NY 13021 8:00 a.m. to 4:30 p.m. Monday through Friday 315-253-9094
Binghamton 4425 Old Vestal Road, Vestal, NY 13850 8:00 a.m. to 4:30 p.m. Monday through Friday  
Brewster 35 Milan Road, Brewster, NY 10509 8:00 a.m. to 4:30 p.m. Monday through Friday 845-278-2007
Elmira 1 Electric Parkway, Horseheads, NY 14845 8:00 a.m. to 4:30 p.m. Monday through Friday 607-562-3190
Geneva 152 Border City Road, Geneva, NY 14456 8:00 a.m. to 4:30 p.m. Monday through Friday 315-789-8779
Hornell 7760 Industrial Park Road, Hornell, NY 14843 8:00 a.m. to 4:30 p.m. Monday through Friday  
Ithaca 1387 Dryden Rd, Ithaca, NY 14850 8:00 a.m. to 4:30 p.m. Monday through Friday 607-347-4131
Lancaster 150 Erie Sreet, Lancaster, NY 14086 8:00 a.m. to 4:30 p.m. Monday through Friday 716-681-5030
Liberty 26 Wierk Ave, Liberty, NY 12754 8:00 a.m. to 4:30 p.m. Monday through Friday 845-292-2434
Lockport 6544 Lincoln Ave, Lockport, NY 14094 8:00 a.m. to 4:30 p.m. Monday through Friday 716-438-9803
Mechanicville 6 Werner Rd, Clifton Park, NY 12065 8:00 a.m. to 4:30 p.m. Monday through Friday 518-664-9534
Oneonta 65 Country Club Road, Oneonta, NY 13820 8:00 a.m. to 4:30 p.m. Monday through Friday 607-431-9122
Plattsburgh 4125 NY-22, Plattsburgh, NY 12901 8:00 a.m. to 4:30 p.m. Monday through Friday 518-566-9846

Ways to Pay Your NYSEG Bill

Here is a brief summary of the different ways you can pay your NYSEG energy bill. You can find a full description of your bill payment options in our guide.

I want to pay by:

  • Cash: at a NYSEG walk in payment office, or at an authorized pay agent
  • Check/Money Order: by mail, or at an authorized pay agent
  • Bank Account (Checking/Savings): over the phone, online, at your bank (check with your bank first)
  • Credit/Debit Card: at an authorized pay agent, or online (note that there is a processing fee to pay by credit/debit card)

Customer Service Reviews

NYSEG appears to have a good reputation for customer service, with a positive rating on the Better Business Bureau and relatively few customer complaints. Employee reviews of NYSEG also seem to be generally positive.

Other NYSEG Customer Service Contacts

Life Support Customers

Call NYSEG customer service at 1-800-572-1111 or contact NYSEG online if you or a member of your household relies on life-sustaining equipment and requires constant electric supply. NYSEG will notify you before any planned interruption of your electricity service for maintenance and will keep you updated on power restoration efforts if any outage extends beyond 24 hours.

Financial Assistance - HEAP & Project SHARE Heating Fund

Find out more about financial assistance with your NYSEG bills

Bill Payment

NYSEG
P.O. Box 11745
Newark, NJ 07101-4745

General Correspondence

NYSEG Customer Service
P.O. Box 5240
Binghamton, NY 13902-5240

Corporate Offices

89 East Avenue
Rochester, NY 14649

NYSEG
P.O. Box 5224
Binghamton, NY 13902-5224

NYSEG Service Area

Moving to NYSEG's service territory?? Call us at 347-410-8789 to activate your NYSEG service and supply with an ESCO in minutes!

NYSEG serves 881,000 electricity customers and 263,000 natural gas customers across more than 40% of upstate New York. As the electric and natural gas delivery utility company, NYSEG provides the following services:

  • Electricity and/or gas delivery
  • Meter readings
  • Emergency outage response
  • Default electricity and/or gas supply

Did You Know?While NYSEG will always be responsible for delivering energy, customers in NYSEG's service territory have a choice of energy supplier. Alternate Energy Supply Companies (ESCOs) offer a wide variety of energy and price options, and many can offer good deals. Call us at 347-410-8789 to find the best rates in your area.

Areas NYSEG provides service includes:

NYSEG Service Area
Area Energy Service Provided
Auburn electric-bulb-mini-logogas-flame-mini-logo
Bimingham electric-bulb-mini-logogas-flame-mini-logo
Brewster electric-bulb-mini-logogas-flame-mini-logo
Elmira electric-bulb-mini-logo
Geneva electric-bulb-mini-logogas-flame-mini-logo
Hornell electric-bulb-mini-logo
Ithaca electric-bulb-mini-logogas-flame-mini-logo
Lancaster electric-bulb-mini-logo
Liberty electric-bulb-mini-logogas-flame-mini-logo
Lockport gas-flame-mini-logo
Mechanicville electric-bulb-mini-logogas-flame-mini-logo
Oneanta electric-bulb-mini-logo
Plattsburgh electric-bulb-mini-logogas-flame-mini-logo
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