NYSEG Customer Service in Upstate New York
To reach NYSEG customer service, call 1-800-572-1111. Looking for something else? Find everything you want to know about NYSEG customer service here.
Contact Customer Service at NYSEG
- NYSEG main customer service line: 1-800-572-1111 (Hours: Monday to Friday, 7:00 a.m. to 7:00 p.m., excluding holidays)
- Call this number for: billing concerns, service start/shut off requests, energy choice, to update your account information
- Automated customer service line: 1-800-600-2275 (Available 24/7)
- Call this number for: making a payment over the phone, customer service requests out of hours, including to provide a meter reading or to request a payment arrangement
- Hearing/Speech Impaired (TTY): 711
- Bill Pay: 1-800-600-2275
- Call this number to: make a payment on your bill
- Payment arrangements: 1-888-315-1755
- Call this number: to make a special payment arrangement, or if you have received a final warning notice for an upcoming disconnection
Looking to start service with NYSEG? Call us at phone currently not available to activate your NYSEG energy service and supply with an ESCO in minutes!
NYSEG Walk-in Centers
NYSEG has 13 offices within their service territory. They are open from Monday to Friday, and can provide the following services:
- Respond to questions about your bill or about your energy service
- Take payment: NYSEG walk-in centers accept payment by cash, check, or money order. Make your payment at the office, or drop it off in specially designated drop-off boxes after hours
- Provide information about:
- Starting, stopping, or transferring service
- Financial assistance and special payment arrangements
- Energy choice and supply options
| Location | Address | Hours | Phone Number |
|---|---|---|---|
| Auburn | 73 Wright Circle, Auburn, NY 13021 | 8:00 a.m. to 4:30 p.m. Monday through Friday | 315-253-9094 |
| Binghamton | 4425 Old Vestal Road, Vestal, NY 13850 | 8:00 a.m. to 4:30 p.m. Monday through Friday | |
| Brewster | 35 Milan Road, Brewster, NY 10509 | 8:00 a.m. to 4:30 p.m. Monday through Friday | 845-278-2007 |
| Elmira | 1 Electric Parkway, Horseheads, NY 14845 | 8:00 a.m. to 4:30 p.m. Monday through Friday | 607-562-3190 |
| Geneva | 152 Border City Road, Geneva, NY 14456 | 8:00 a.m. to 4:30 p.m. Monday through Friday | 315-789-8779 |
| Hornell | 7760 Industrial Park Road, Hornell, NY 14843 | 8:00 a.m. to 4:30 p.m. Monday through Friday | |
| Ithaca | 1387 Dryden Rd, Ithaca, NY 14850 | 8:00 a.m. to 4:30 p.m. Monday through Friday | 607-347-4131 |
| Lancaster | 150 Erie Sreet, Lancaster, NY 14086 | 8:00 a.m. to 4:30 p.m. Monday through Friday | 716-681-5030 |
| Liberty | 26 Wierk Ave, Liberty, NY 12754 | 8:00 a.m. to 4:30 p.m. Monday through Friday | 845-292-2434 |
| Lockport | 6544 Lincoln Ave, Lockport, NY 14094 | 8:00 a.m. to 4:30 p.m. Monday through Friday | 716-438-9803 |
| Mechanicville | 6 Werner Rd, Clifton Park, NY 12065 | 8:00 a.m. to 4:30 p.m. Monday through Friday | 518-664-9534 |
| Oneonta | 65 Country Club Road, Oneonta, NY 13820 | 8:00 a.m. to 4:30 p.m. Monday through Friday | 607-431-9122 |
| Plattsburgh | 4125 NY-22, Plattsburgh, NY 12901 | 8:00 a.m. to 4:30 p.m. Monday through Friday | 518-566-9846 |
Ways to Pay Your NYSEG Bill
Here is a brief summary of the different ways you can pay your NYSEG energy bill. You can find a full description of your bill payment options in our guide.
I want to pay by:
- Cash: at a NYSEG walk in payment office, or at an authorized pay agent
- Check/Money Order: by mail, or at an authorized pay agent
- Bank Account (Checking/Savings): over the phone, online, at your bank (check with your bank first)
- Credit/Debit Card: at an authorized pay agent, or online (note that there is a processing fee to pay by credit/debit card)
Customer Service Reviews
NYSEG appears to have a good reputation for customer service, with a positive rating on the Better Business Bureau and relatively few customer complaints. Employee reviews of NYSEG also seem to be generally positive.
Other NYSEG Customer Service Contacts
Life Support Customers
Call NYSEG customer service at 1-800-572-1111 or contact NYSEG online if you or a member of your household relies on life-sustaining equipment and requires constant electric supply. NYSEG will notify you before any planned interruption of your electricity service for maintenance and will keep you updated on power restoration efforts if any outage extends beyond 24 hours.
Financial Assistance - HEAP & Project SHARE Heating Fund
Find out more about financial assistance with your NYSEG bills
Bill Payment
NYSEG
P.O. Box 11745
Newark, NJ 07101-4745
General Correspondence
NYSEG Customer Service
P.O. Box 5240
Binghamton, NY 13902-5240
Corporate Offices
89 East Avenue
Rochester, NY 14649
NYSEG
P.O. Box 5224
Binghamton, NY 13902-5224
NYSEG Service Area
Moving to NYSEG's service territory?? Call us at phone currently not available to activate your NYSEG service and supply with an ESCO in minutes!
NYSEG serves 881,000 electricity customers and 263,000 natural gas customers across more than 40% of upstate New York. As the electric and natural gas delivery utility company, NYSEG provides the following services:
- Electricity and/or gas delivery
- Meter readings
- Emergency outage response
- Default electricity and/or gas supply
Did You Know?While NYSEG will always be responsible for delivering energy, customers in NYSEG's service territory have a choice of energy supplier. Alternate Energy Supply Companies (ESCOs) offer a wide variety of energy and price options, and many can offer good deals. Call us at phone currently not available to find the best rates in your area.
Areas NYSEG provides service includes:
| Area | Energy Service Provided |
|---|---|
| Auburn |   |
| Bimingham | |
| Brewster | |
| Elmira | |
| Geneva | |
| Hornell | |
| Ithaca | |
| Lancaster | |
| Liberty | |
| Lockport | |
| Mechanicville | |
| Oneanta | |
| Plattsburgh | |