Call before you drive
Oregon utility phone lines
For outages, gas leaks and most billing questions, the phone is faster than the counter. Save these before you need them.
PGE customer service
Billing, account setup, payment plans. Monday to Friday, 7 a.m. to 7 p.m. PT.
Pacific Power customer service
PacifiCorp's Oregon billing and account line. Monday to Friday business hours.
Pacific Power outage · 24/7
Outages in the PacifiCorp service area, central and SE Oregon plus the south coast.
OPUC complaints
Oregon Public Utility Commission consumer help, dispute an IOU bill or service decision.
Office finder
Find an Oregon walk-in office
Filter by region or search by ZIP, town or utility name.
Newport
ZIP 97365
Central Lincoln PUD
2129 N Coast Hwy
Serves: Lincoln County coast, parts of Lane, Douglas, Coos.
Lebanon
ZIP 97355
Consumers Power Inc
13315 Jefferson Hwy
Serves: Linn, Benton, Polk, Marion counties.
Looking for an IOU office? PGE and Pacific Power have largely retired their public storefronts, account work now goes through the phone or the mobile app. For walk-in service, the two profiled offices above remain open.
Before you go
What an Oregon utility office actually handles
PUD and co-op offices are made for face-to-face billing, member service and field-crew coordination. Outages and gas leaks always go to the phone.
What you can do at the counter
- ✓ Pay a bill in cash or with a check, especially useful for households without a bank account or anyone who needs a same-day stamped receipt.
- ✓ Set up a payment plan or budget billing arrangement if you have fallen behind.
- ✓ Open or close an account with photo ID and proof of address.
- ✓ Resolve a disconnection notice face to face, before the shut-off date.
- ✓ Apply for low-income assistance (LIHEAP, PGE Income Qualified, Pacific Power Lifeline, PUD or co-op equivalents) and submit supporting documents.
- ✓ Vote in PUD or co-op board elections (PUD offices are also where you confirm voter status for utility-board races).
What the office is not for
- ✗ Reporting a power outage. Call the utility's 24/7 line, office staff cannot dispatch line crews and the office may itself be in the outage.
- ✗ Reporting a gas leak. Leave the building first, then call NW Natural at 1-800-882-3377 from outside. PUDs and co-ops are electric only, they do not handle gas at all.
- ✗ Comparing competitive suppliers. Oregon has no residential retail choice, there is nothing to shop. Direct access exists only for very large commercial loads.
- ✗ Scheduling a meter install or service upgrade. Field crews are dispatched by phone, not from the counter.
- ✗ Walk-in service outside hours. Most PUD and co-op offices keep weekday business hours only, after-hours questions go to the phone lines.
Oregon utility footprint at a glance
Three IOUs hold most of the meters, but PUDs and co-ops cover most of the geography. The Bonneville Power Administration supplies most of the public and co-op load at federal preference rates.
Investor-owned utilities
PGE (~930K), Pacific Power (~610K), Idaho Power (~20K in OR).
PUDs + municipal utilities
Including EWEB, Emerald PUD, Tillamook PUD, Central Lincoln, Northern Wasco and Clatskanie.
Rural electric cooperatives
Including Consumers Power, Lane Electric, Blachly-Lane, Salem Electric, Douglas Electric.
Insider tip
Why your PUD bill is often lower than PGE or Pacific Power
Public utilities and co-ops qualify for BPA preference power, low-cost federal hydro from the Bonneville system, plus a share of the Columbia River wind portfolio. Investor-owned utilities have to buy on the wholesale market or build their own generation, with full shareholder return baked in.
That structural cost advantage is the main reason a Tillamook PUD bill or a Consumers Power bill usually runs below an equivalent PGE bill, before any rate-design differences.
Quick answers
Before you drive to a counter, the most common questions Oregon households ask.
Usually no. Almost everything (start service, stop service, change your mailing address, set up auto-pay, request a payment plan) can be done by phone or in the utility's mobile app. Walk-in offices are most useful for cash payments, in-person help with a disconnection notice, low-income assistance paperwork, or sitting down with a member-services rep at a PUD or co-op.
Most Oregon PUD and co-op offices keep weekday business hours, typically Monday to Friday from 8 a.m. or 9 a.m. to around 4 p.m. or 5 p.m. PT, closed on weekends and federal holidays. Hours vary by location, check the office page or call ahead before driving over.
No. Call the 24/7 outage line for your utility. PGE: 1-800-544-1795. Pacific Power: 1-877-508-5088. Idaho Power: 1-800-488-4151. Central Lincoln PUD: (541) 265-3211. Consumers Power: (541) 258-3211. The office staff cannot dispatch line crews.
Leave the building immediately. Do not flip switches, do not start the car nearby. Once outside, call NW Natural at 1-800-882-3377, Avista at 1-800-227-0187, or Cascade Natural Gas at 1-888-988-9112, depending on your gas distributor. Electric PUDs and co-ops do not handle gas, do not call them for a leak.
Not as a residential customer. Oregon's "direct access" program is limited to large commercial and industrial customers above strict load thresholds, with annual enrollment windows. Your IOU, PUD or co-op sets the rate, OPUC reviews IOU rate cases, PUD boards vote on PUD rates, and co-op boards vote on co-op rates.
If your utility is an IOU (PGE, Pacific Power, Idaho Power), file a complaint with the Oregon Public Utility Commission at 1-800-522-2404 or online at puc.state.or.us. OPUC has no authority over PUDs or co-ops, those disputes go through the locally elected board and, if needed, to county court. Both PUDs and co-ops are required to hold open public meetings.
Keep exploring OR energy
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