Lebanon headquarters

Office address

1900 W. Oak Street
Lebanon, OR 97355

Opening hours

Mon to Thu, 7:00 a.m. to 5:30 p.m.

Closed Friday (4/10 schedule), plus federal holidays.

Local phone

541-929-3124

Local office direct line

Email and fax

[email protected]

Fax: 541-929-8673

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Call CPI (cooperative-wide)

Toll-free member service

1-800-872-9036

Mon to Thu, 7 a.m. to 5:30 p.m.

Power outage (24/7)

1-800-872-9036

Same number routes to the on-call dispatcher after hours. Outage map at outage.cpi.coop.

Hearing impaired (711)

711

Oregon Relay, then ask for Consumers Power Inc.

What this office is for

  • Walk-in member service

    Start, stop, transfer or pay; sign up for rebates, capital-credit refunds, or member voting. Bring photo ID and the service address.

  • Field operations base

    Line crews, meter techs, vegetation management and engineering all dispatch from the Lebanon yard.

  • Closed on Friday

    CPI runs a 4/10 work week (10-hour days, Mon to Thu). Plan walk-in trips for those days, or use the 24/7 phone line.

Consumers Power Inc. in brief

CPI is a not-for-profit rural electric cooperative, incorporated in 1939. Members elect the board. Margins are returned to members as capital credits rather than paid out as shareholder dividends. CPI buys nearly all of its wholesale power from the federal BPA.

~24K

Members served

1939

Year incorporated

6

Oregon counties

BPA

Wholesale power

Counties served: Benton, Lane, Lincoln, Linn, Marion and Polk, across the south Willamette Valley and into the Coast Range and western Cascades.

Insider tip

As a CPI customer you are a member-owner

Buying electricity from a cooperative is structurally different from buying it from a PUD or an investor-owned utility. When you sign up for service, you become a member of CPI. You get one vote in the annual board election, regardless of how much electricity you use, and any margins above the cooperative's costs are credited back to you as capital credits, typically refunded years later.

The Lebanon office still welcomes walk-ins during business hours, but note the 4-day work week. If you plan to drive over to start service or sign a paper, go Monday through Thursday between 7 a.m. and 5:30 p.m. Outside those hours, the toll-free number 1-800-872-9036 reaches the dispatcher for outages.

Frequently asked questions

Can I walk in to 1900 W. Oak St and pay my bill?
Yes. CPI's Lebanon office accepts in-person payments, signups and account questions from Monday to Thursday, 7 a.m. to 5:30 p.m. It is closed on Fridays (a 4/10 work week) and on federal holidays. Always confirm hours by calling 541-929-3124 before driving over.
My power is out. Who do I call?
Call CPI 24/7 at 1-800-872-9036. The same line reaches the on-call dispatcher after office hours and on Fridays. If a wire is on the ground or anyone is hurt, dial 911 first, then CPI. Live outage status is at outage.cpi.coop.
Can I shop for a cheaper electricity supplier?
No. Oregon does not have residential retail electricity choice. CPI is the only company that can sell electricity to your home if you live in its territory. To lower your bill, use the cooperative's energy efficiency rebates or apply for the Oregon Energy Assistance Program or federal LIHEAP if you qualify.
What is a capital credit?
A capital credit is each member's share of CPI's annual margins (the cooperative version of a profit). The board allocates these to members each year based on what they spent on electricity and refunds them in cash on a rotating cycle, usually after several years. They are a defining feature of an electric cooperative as opposed to an investor-owned utility.
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