1-888-544-4877
Outage line
Penn Power (FirstEnergy)
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Emergency
Downed wires, fire, injury
24/7
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New Castle power outage map: outages near you right now by zip code
This is a New Castle power outage map near you — centered at lat 41.0036, lng -80.347 (the heart of New Castle) and zoomed to neighborhood level. Use the +/− controls to drill down to your zip code; every New Castle zip code is covered by reports submitted in the past few hours. Active outages appear in red; resolved outages within the past few hours in green.
For a wider regional view (statewide), see the Pennsylvania power outage map. For the nationwide live map, see the USA power outage map.
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Latest power outage update near you in New Castle
For the most accurate estimated restoration time (ETR) for your address, the authoritative source is Penn Power (FirstEnergy)’s official outage map — they can see exactly which circuit you’re on. Tap below to open it.
Open Penn Power (FirstEnergy) live outage mapFor push notifications when crews are dispatched and power is restored, opt in to Penn Power (FirstEnergy)’s SMS or app alerts — that’s the fastest way to get a personalized restoration update.
Community reports from New Castle residents
Active power outages right now
The most recent active outages reported across the USA.
No active power outages reported right now. Report an outage if your lights just went out.
Data is based on user reports. Only active outages are shown. The confidence score is derived from the number of reports and their geographic proximity. For verified information, check your utility’s official outage map.
Report your outage in New Castle
Adding your address to the live map helps neighbors know they’re not alone and lets us identify hotspots faster. For crew dispatch, you still need to call Penn Power (FirstEnergy) directly — reporting here is supplementary.
Your outage report was submitted. Thank you for helping your neighbors!
Reports are submitted anonymously and help other residents see where outages are happening. For official outage reporting, also contact your utility directly — only they can dispatch a crew.
Who to call for an outage in New Castle
The utility that owns the poles & wires in New Castle is Penn Power (FirstEnergy). Use their dedicated outage line — not the general customer-service number.
Penn Power (FirstEnergy)
All utilities serving Pennsylvania
PPL Electric Utilities
Eastern and central Pennsylvania (Allentown, Lancaster, Harrisburg).
1-800-342-5775FirstEnergy (Met-Ed / Penelec / Penn Power / West Penn Power)
Northern, western and central Pennsylvania.
1-888-544-4877Are New Castle residents eligible for compensation?
New Castle sits in Pennsylvania, so the rules that apply to your outage are Pennsylvania’s. PA PUC handles disputed claims. PECO, PPL, Duquesne and FirstEnergy accept spoilage claims case-by-case — no automatic credit.
Your New Castle eligibility right now
File a claim with your utility within 60 days. PUC consumer complaint if denied.
For New Castle addresses: file the claim directly with Penn Power (FirstEnergy) (outage line 1-888-544-4877) — they own the wires in your neighborhood, so they handle the claim.
Quick checklist for your New Castle claim:
- Photograph spoiled food before discarding it — date-stamped phone photos are accepted.
- Note the outage start and end times (your utility’s outage map archives this; screenshot it).
- Save replacement receipts for groceries, prescription refills and any damaged electronics.
- File within 30 days through Penn Power (FirstEnergy)'s claims portal. Disputed claims go to the state PUC.
Renters in New Castle: see the renters insurance breakdown — many HO-4 policies include a $500–$1,000 food spoilage benefit with no deductible, regardless of cause. For Pennsylvania-wide rules and the state PUC complaint pathway, see the Pennsylvania compensation page.