AEP Energy is an alternate supplier serving 4 states with natural gas and electric service. The company has great reviews from the Better Business Bureau, but some customers are frustrated with the unpredictability of variable rate plans.
Our Take on AEP Energy
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AEP Energy has great customer service reviews from the Better Business Bureau, with high marks for quickly responding to customer complaints. Additionally, customers report that they are able to save on fixed rate plans in comparison to rates charged by their local utility.
However, some customers report that variable rates can be unreliable, and may end up more expensive than rates with their local utility. Additionally, billing procedures may not be straightforward, according to some customers.
Compare customer reviews with other alternate suppliers.
Available Plans With AEP Energy
|Plan Type||Contract Length||Details||Early Cancellation Fee||Our Take|
|Fixed Rate||6, 12, or 36 months||
|Renewable Energy Fixed-Rate Plan||12 months||
||Recommended for environmentally-conscious consumers|
Savings on Fixed Rates
Many customers report that they have been able to save in comparison to their local utility on fixed rate plans with AEP Energy. We recommend fixed rate contracts of 1.5 years or more for electricity customers, and 12 months or less for natural gas customers. This is because the market price for natural gas per therm/cubic foot is volatile over a one year period, but actually falls over longer periods of time. On longer contracts, natural gas customers may end up losing money, but shorter contracts can shield customers from price spikes in the summer.
Electricity customers should opt for contract periods of 18 months or more because the market price for electricity per kilowatt-hour increases over time, but changes so much over the course of a year that customers may miss out on savings when the price of electricity falls. Customers on renewable electricity plans may find the added benefit of green energy to outweigh risks for shorter contract periods.
Positive Customer Service With AEP Energy
AEP Energy has an A+ rating from the Better Business Bureau. The company has high marks for responding quickly and well to customer concerns. Additionally, AEP Energy receives a relatively low number of formal complaints based on its size.
Unpredictable Variable Rates
Some customers express frustration with variable rate plans, and stating that rates have increased suddenly. Additionally, some customers do not appreciate the automatic re-enrollment onto variable rate plans at the end of their fixed rate contract period. Some consumers feel they did not receive adequate warning before being switched back to variable rates. We do not recommend variable rate plans, and therefore we advise you to pay close attention to when your fixed rate contract ends.
The company has a 1 out of 5 star rating from customers on Consumer Affairs. Many concerns center around billing and variable rates, and some customers report that they receive too many telemarketing sales phone calls from AEP Energy.
Automatic RenewalsLike many alternate energy suppliers, AEP Energy will automatically enroll customers in a month-to-month variable plan at the end of a fixed price plan, unless customers decide to switch suppliers or choose another fixed rate. Watch out for attractive fixed rates on short plans (6 months), as the variable rate that you may be charged after may not be nearly as good of a deal.
About AEP Energy
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