US retail energy supplier

AEP Energy US

Backed by utility giant American Electric Power (NASDAQ: AEP), AEP Energy is a competitive retail-electricity and natural-gas supplier serving nearly 1 million customers across 6 US states + DC. Plans include fixed-rate, variable-rate and 100% renewable ECO-Advantage options.

See AEP Energy plans Call 1-866-258-3782

Nearly 1 million Columbus, OH 4 states served

Customers

Nearly 1 million

Households served

About

Who is AEP Energy?

Registered as AEP Energy, Inc., AEP Energy uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in Columbus, OH, where it runs senior management, customer operations and regulatory liaison with state commissions.

AEP Energy is part of the American Electric Power group, which provides shared governance, financial backing and a broader pool of expertise in wholesale-market trading, hedging and regulatory work.

Service area

Where AEP Energy operates

Electricity

4 states

Natural gas

1 state

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on AEP Energy's website with your zip code before enrolling.

Plan structure

What plan types does AEP Energy offer?

Fixed-rate

Lock in a unit rate (¢/kWh) for the contract term — typically 7, 12 or 24 months. Insulates you from market price spikes. Most popular AEP Energy product.

Variable-rate

Unit rate can change every billing cycle, tied to wholesale market prices. Usually cheaper at sign-up but unpredictable — common renewal default when a fixed plan expires.

100% renewable (ECO-Advantage)

Same fixed-rate structure as standard plans, but matched 100% with Green-e certified Renewable Energy Certificates (RECs). Small per-kWh premium over the standard fixed plan.

Renewable content: AEP Energy's ECO-Advantage plans match 100% of your electricity use with Green-e certified RECs sourced primarily from US wind farms.

See current AEP Energy plans & rates

Timeline

AEP Energy — key moments

2002

AEP Retail Energy LLC first listed as an American Electric Power subsidiary in the parent company's SEC 10-K filing.
2010

AEP Energy launched as the modern competitive retail business under Greg Hall's leadership, capitalising on Ohio's deregulated retail-electricity market.
2012

AEP acquired Blue Star Energy in Illinois to expand the competitive footprint into the PJM Interconnection and ComEd territory. AEP Energy earned BBB accreditation.
2024

Bill Fehrman became President & CEO of parent American Electric Power.

Contact

Reach AEP Energy customer service

AEP Energy's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

Have your AEP Energy account number from a recent bill ready to speed up the call.
For service outages or downed wires, call your local utility — not AEP Energy. The retail supplier never handles the physical grid.
Spanish-language service available at the same number.

Customer service

1-866-258-3782

Mon-Fri 8 a.m. - 7 p.m., Sat 9 a.m. - 1 p.m. ET

AEP Energy online account

Frequently asked

AEP Energy — answers to common questions

AEP Energy is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on AEP Energy's website or by calling 1-866-258-3782. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.