AP Gas & Electric · Reviews
AP Gas & Electric reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
APG&E (AP Gas & Electric) is a Houston-based supplier with a 20-year track record in Texas and a footprint across 6 additional deregulated electricity markets. The F BBB rating on the Texas profile is a major flag — read each plan's Electricity Facts Label (Texas) or Terms of Service (Northeast) carefully, model your annual kWh against any tiered-usage structure, and compare the average price/kWh against your zip code's other competitive offers on powertochoose.org (TX) or the relevant state portal before enrolling.
Pros
- Multi-state operations across 7 deregulated electricity markets including Texas.
- Long-standing US REP — founded in 2004 with continuous operations under the same brand.
- Bilingual (English / Spanish) customer service.
- Online account portal and an active social-media presence for service updates.
Cons
- F BBB rating on the Texas LLC profile — significant complaint volume around billing and enrollment.
- Texas tiered-usage plans can be punishing for low-usage households if not modelled against actual annual kWh.
- No marketed 100% renewable plan currently on the home page.
- Customer-service Saturday hours are limited (9 a.m. - 1 p.m. CT only).
Common questions about APG&E reviews
AP Gas & Electric reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare APG&E's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real APG&E customer before publishing — so the signal is higher quality than open platforms.