Energy Plus · Reviews
Energy Plus reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
Energy Plus is the original loyalty-rewards retail-energy brand in the Northeast deregulated market, now backed by NRG Energy. The rewards angle is genuinely useful for frequent flyers or households already enrolled with the partner program — but always do the maths: subtract the rewards plan's premium over the cheapest fixed-rate alternative for your usage, and confirm the cash value of the reward exceeds that premium. Otherwise the standard plan or a competing fixed-rate offer will save you more.
Pros
- Unique loyalty-rewards plans — airline miles, cash back or college savings on every bill.
- Backed by NRG Energy (NYSE: NRG), one of the largest US independent power producers.
- Multi-state footprint across 8 deregulated electricity markets and 4 gas markets.
- 180,000+ customer scale.
- Network of nearly 100 loyalty-program partners.
Cons
- Rewards-plan unit rates are typically higher than standard fixed-rate alternatives — the reward must cover the premium to actually save money.
- Historic state-PUC enforcement actions in multiple jurisdictions over marketing practices in the early 2010s.
- Loyalty-program partnerships change over time (e.g. Continental Airlines merged into United) — confirm the active partner before enrolling.
- No published BBB letter grade easily visible at the brand level.
Common questions about Energy Plus reviews
Energy Plus reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare Energy Plus's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real Energy Plus customer before publishing — so the signal is higher quality than open platforms.