US retail energy supplier

Frontier Utilities US

Founded in 2008 and headquartered in Houston, Texas, Frontier Utilities is a mid-size retail energy supplier serving electricity in Texas, Pennsylvania, Ohio and New Jersey, with natural gas in select Northeast markets. Holds multiple BBB Customer Service Awards and an industry-leading 4.9★ public review average.

See Frontier plans Call 1-877-437-7442

Founded 2008 Houston, TX 3 states served

Founded

2008

Years in the US market

About

Who is Frontier Utilities?

Registered as Frontier Utilities, LLC, Frontier Utilities uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in Houston, TX, where it runs senior management, customer operations and regulatory liaison with state commissions.

Frontier Utilities was established in 2008. A longer track record means more years operating under state-commission rules and a wider history of customer feedback, billing and regulatory interactions.

Frontier Utilities operates independently — it is not part of a larger corporate group. This typically means faster decision-making but less wholesale-market scale.

Service area

Where Frontier Utilities operates

Electricity

3 states

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on Frontier Utilities's website with your zip code before enrolling.

Plan structure

What plan types does Frontier Utilities offer?

Fixed-rate

12, 24 or 36-month fixed-rate plans — the flagship Frontier product across all states.

Variable / month-to-month

No-commitment indexed rate. Useful as a bridge before locking a fixed plan.

Green / 100% renewable

Standard fixed-rate structure with 100% renewable matching via Green-e RECs.

Solar Buy-Back (Texas)

Frontier was an early Texas REP to offer a 1:1 solar buy-back plan — useful for households with rooftop solar exporting to the grid.

Rooftop solar installation

Frontier Solar division offers rooftop PV install separate from the energy contract.

Renewable content: Frontier's green plans are matched with Green-e certified RECs sourced from US wind and solar. The Solar Buy-Back plan credits exported solar at the full retail rate.

See current Frontier plans & rates

Timeline

Frontier Utilities — key moments

2008

Frontier Utilities launches in Texas as a Houston-based retail electric provider with PUCT REP #10169.
2015

Expands into Pennsylvania as a licensed Electric Generation Supplier.
2018

Wins the first of multiple BBB Customer Service Awards. Begins New York Northeast expansion.
2022

Launches the Frontier Solar division offering rooftop PV installation.

Contact

Reach Frontier Utilities customer service

Frontier Utilities's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

Have your Frontier account number from a recent bill ready to speed up the call.
For service outages or downed wires, call your local utility — not Frontier. The retail supplier never handles the physical grid.
Texas customers can use the mobile app for bill pay and usage tracking.
Spanish-language service available at the same number.

Customer service

1-877-437-7442

Mon-Fri 7 a.m. - 7 p.m., Sat 9 a.m. - 5 p.m. CT

Frontier Utilities online account

Frequently asked

Frontier Utilities — answers to common questions

Frontier Utilities is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on Frontier Utilities's website or by calling 1-877-437-7442. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.